Deck 13: Teamwork, Collaboration, and Communication in Professional Nursing Practice

Question 1

One of the most difficult challenges in promoting collaboration among professionals is giving and receiving feedback. What is your experience in giving and receiving timely and helpful feedback with a team? Think of an example of receiving both negative and positive feedback. Compare the effect of the negative and positive feedback. Compare the experiences.

Answer 1

One of the most difficult challenges in promoting collaboration among professionals is giving and receiving feedback. What is your experience in giving and receiving timely and helpful feedback with a team? Think of an example of receiving both negative and positive feedback. Compare the effect of the negative and positive feedback. Compare the experiences.

In my experience, giving and receiving timely and helpful feedback with a team has been crucial for our collaboration and overall success. One example of receiving negative feedback was when a colleague pointed out that I had missed an important deadline on a project. This feedback was difficult to hear, but it allowed me to reflect on my time management skills and make necessary adjustments for future projects. On the other hand, receiving positive feedback from a team member about my presentation skills boosted my confidence and motivated me to continue improving in that area.

The effect of the negative feedback was initially disheartening, but it ultimately led to personal growth and improvement in my work habits. It served as a wake-up call and pushed me to be more organized and diligent in meeting deadlines. On the other hand, the positive feedback had an immediate uplifting effect on my morale and encouraged me to further develop my presentation skills.

Overall, the experiences of receiving negative and positive feedback were quite different. The negative feedback required introspection and a willingness to change, while the positive feedback provided validation and motivation. Both types of feedback were valuable in their own ways and contributed to my professional development within the team.

Question 2

Thinking about your experiences as a student nurse, have you observed effective communication improve patient care outcomes? Have you observed the impact of poor communication on patient outcomes?

Answer 2

As a student nurse, I have definitely observed the impact of effective communication on patient care outcomes. When healthcare professionals effectively communicate with each other and with patients, it leads to better coordination of care, improved patient understanding of their treatment plans, and ultimately better outcomes. For example, when nurses and doctors are able to clearly communicate about a patient's condition and treatment plan, it can prevent medication errors, unnecessary procedures, and other potential complications.

On the other hand, I have also seen the negative impact of poor communication on patient outcomes. When there is a lack of communication or miscommunication among healthcare team members, it can lead to delays in treatment, misunderstandings about patient needs, and even medical errors. This can result in poorer patient outcomes, increased length of hospital stays, and overall dissatisfaction with the care received.

In both cases, effective communication plays a crucial role in patient care outcomes, and as a student nurse, I have learned the importance of clear and open communication in providing high-quality care to patients.

Question 3

A nurse is a member of an effective interprofessional healthcare team on a busy nephrology unit. Which of the following is a characteristic of an effective interprofessional healthcare team?

A) Shared decision making
B) Hierarchal relationships
C) Professional rivalry
D) Hierarchical relationships and shared decision making
E) Hierarchical relationships and professional rivalry

Answer 3

A

Question 4

Which of the following are possible barriers to the process of interprofessional communication and collaboration?

A) Differing values and expectations
B) Varying qualifications and status
C) Similar schedules and routines
D) Varying qualifications and status and similar schedules and routines
E) Varying qualifications and status and differing values and expectations

Question 5

The nurse should use tools to assist in communication with other healthcare providers. Which communication framework should the nurse use to contribute to patient safety?

A) Situation, background, assessment, recommendation (SBAR)
B) Concerned, uncomfortable, safety (CUS)
C) Call out and check back
D) All of these are correct.
E) None of these is correct.

Question 6

The nurse has an obligation to communicate a concern about a change in patient status to the physician again if the concern is not addressed after the first communication. Which option reflects this obligation?

A) The recommunication imperative
B) The repeat duty
C) The two-challenge rule
D) The narrative command
E) None of these is correct.

Question 7

Which factor makes it important for nurses to work in environments where they are empowered to express concerns and have standardized tools to communicate?

A) Focus on cost savings in health care
B) Complexity of the healthcare environment
C) Limitations of human performance
D) Focus on cost savings in health care and complexity of the healthcare environment
E) Complexity of the healthcare environment and limitations of human performance

Question 8

A nurse and other members of the healthcare team function in the role of co-managers in the care of patients on the unit. Which option best represents the concept of co-management?

A) Highest level of communication
B) Highest level of collaboration
C) Highest level of coordination
D) Highest level of consultation
E) None of these is correct.

Question 9

Which of the following is the most frequently identified root cause of reported sentinel events?

A) Communication failure
B) Inadequate staffing
C) Incompetent staff
D) All of these are correct.

Question 10

Inadequate hands-off communication is a contributing factor to adverse events that include which of the following?

A) Wrong site surgery
B) Patient satisfaction
C) Medication errors
D) Patient satisfaction and medication errors
E) Wrong site surgery and medication errors

Question 11

Minimal information to include during a handoff includes which of the following?

A) Dietary preferences
B) Allergy list
C) Code status
D) Dietary preferences and allergy list
E) Allergy list and code status

Question 12

The Joint Commission's Targeted Solutions Tool (TST) for Hand-off Communications includes which of the following?

A) Standardize tools and methods used to communicate to receivers.
B) Allow time and opportunity to ask questions.
C) Rely only on patients or family members to communicate vital information.
D) Standardize tools and methods used to communicate to receivers and rely only on patients or family members to communicate vital information.
E) Standardize tools and methods used to communicate to receivers and allow time and opportunity to ask questions.