Deck 8: Family Mediation and a Therapeutic Approach

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Question
How is a FAMILY defined?

A) Relationships by blood or marriage
B) Relationships by guardianship or adoption
C) People who live together and care for each other
D) People who share common bonds of love or intimacy
E) All of the above
Use Space or
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to flip the card.
Question
THERAPEUTIC FAMILY MEDIATION helps families by

A) Dealing only with surface issues.
B) Settling only the most observable types of conflict.
C) Helping families renegotiate relationships, including roles, rules, and boundaries.
D) Providing them with expert opinions about how to resolve particular conflicts and ensuring that they avoid court.
E) Only (a) and (b).
Question
In comparison to transformative mediators, THERAPEUTIC MEDIATORS tend to be more

A) Facilitative.
B) Directive.
C) Biased and partial.
D) Bizarre.
E) Kind.
Question
THERAPEUTIC MEDIATORS often use individual premediation sessions with clients in order to

A) Tell them how to settle.
B) Provide psychotherapy.
C) Offer legal advice.
D) Draft a formal separation agreement that the clients can sign, using the mediator as the witness.
E) Help them deal with their emotions so they can negotiate more effectively.
Question
COMEDIATION refers to

A) A mediator who has a dependent personality disorder.
B) A mediation process in which the mediator enables the clients to be more independent.
C) Mediation with two or more mediators.
D) Developing a therapeutic alliance between the mediator and the clients.
E) Allowing the clients to vent their emotions in a safe and secure setting.
Question
During divorce mediation, the issue of LEGAL CUSTODY can be reframed into plain language by referring to

A) How the parents will share time with the child
B) How the parents will share responsibility for decision making
C) How the parents will provide child support
D) How the parents will determine the amount of alimony or spousal support
E) Division of family property
Question
The main purpose of DIVORCE MEDIATION is to

A) Help couples remain together.
B) Punish a guilty spouse for infidelity or other inappropriate marital behavior.
C) Help clients deal with concerns related to child custody, visitation, spousal support, division of property, and other issues related to their divorce.
D) Engage couples in psychotherapy so that they can let go of their old problems and frustrations and be ready to move on to a healthier relationship.
E) Ensure that both parties tell the truth about past indiscretions in their marriage.
Question
One of the primary advantages of having couples enter a PRENUPTIAL AGREEMENT is that

A) All the terms of prenuptial agreements are always enforceable.
B) The parties are more likely to separate and divorce if they have a prenuptial agreement.
C) Mediators can provide the couple with marital therapy to help them strengthen the bonds of their relationship.
D) The parties have a positive relationship at the time they are working out the details of the agreement.
E) Only (a) and (b).
Question
The purpose of CHILD PROTECTION MEDIATION is to

A) Determine whether child abuse, neglect, or abandonment has occurred.
B) Determine whether blame for the abuse lies with the parents or others.
C) Develop a plan to ensure the safety and welfare of the child are ensured.
D) Hold child protection workers accountable for their actions.
E) Only (a) and (b).
Question
During ELDER CARE mediation, the elder person may participate in mediation

A) In all cases where is it is safe and appropriate to include the elder.
B) Only if the guardian agrees.
C) Only if the elder person has no mental or cognitive impairments.
D) Only if an attorney is present throughout the mediation process.
E) In no cases, because others need to make decisions on behalf the elder and it would be too embarrassing to include the elder.
Question
Mediation may be used in END-OF-LIFE decision making to

A) Help families make decisions about medical care for the primary patient.
B) Help family members and medical care providers resolve any conflicts between them.
C) Help family members come to terms with the patient's condition.
D) Help family members consider quality of life issues, such as palliative care.
E) All of the above.
Question
ESTATE PLANNING mediation may be used

A) While the person with the estate (property) is still alive.
B) After the person with the estate has died.
C) After the person with the estate has died and a motion is filed in court.
D) After the person with the estate has died and estate taxes have been paid in full.
E) All of the above.
Question
Which type of mediator is most likely to need thorough knowledge of the issues in dispute?

A) Transformative mediators
B) Interest-based mediators
C) Evaluative mediators
D) Constipated mediators
E) Client-centered mediators
Question
Family mediators need to have basic knowledge of

A) Family law.
B) The effect of family conflict on the parents and children.
C) Logistic regression.
D) None of the above.
E) Only (a) and (b).
Question
If a CHILD CUSTODY dispute goes to court, the judge is supposed to make a decision based upon

A) The parent's best interests.
B) The judge's best interests.
C) The child's best interests.
D) The child's wishes.
E) The least harmful option to the child.
Question
CHILD SUPPORT GUIDELINES are laws that provide formulas to calculate child support to be paid by the

A) Parents to the attorneys.
B) Residential parent to the nonresidential parent.
C) Nonresidential parent to the residential parent.
D) Innocent spouse to the guilty spouse.
E) Guilty spouse to the innocent spouse.
Question
What are the potential advantages of therapeutic family mediation in comparison to interest-based family mediation?
Question
What are the functions of premediation in a therapeutic family mediation process?
Question
What are the issues that mediators should screen for as part of the family mediation process?
Question
How should a mediator deal with safety concerns in a divorce case?
Question
What are the pros and cons of power balancing in a therapeutic family mediation process with a couple who are separating?
Question
Which specific skills does a family mediator need in order to work effectively with children?
Question
What are the advantages and disadvantages of directly involving a child in family mediation sessions?
Question
What ethical concerns may arise for mediators who are dealing with child protection cases?
Question
What are some examples of possible outcomes in an end-of-life mediation case involving a client in a persistent vegetative state?
Question
Identify five potential issues that could be mediated in a separation situation.
Question
What types of knowledge should a mediator have if he or she wants to mediate in estate planning cases?
Question
What is a "high-conflict divorce situation"? What are some indicators of "high conflict" that a family mediator could observe?
Question
What is an "alienated child"?
Question
Identify five potential sources of support for parents going through a challenging divorce process. Explain how each source of support could be useful.
Question
Describe how gender issues may relate to how a separating couple determines how their children will be cared for after the separation.
Question
Identify two types of intimate partner abuse. Describe how each type of abuse or violence is different from the other.
Question
Describe two issues that mediators should discuss with the parties' attorneys at the beginning stages of family mediation.
Question
According to family systems theory and therapy, what is a "strategic question"? Provide an example.
Question
According to family systems theory and therapy, what is a "circular question"? Provide an example.
Question
How could a family mediator make use of "rational emotive behavior strategies and skills" during family mediation?
Question
Provide an example of the narrative family technique of "inviting clients to do more of what is working" using a child protection mediation situation.
Question
Phoebe helps her clients implement an order from the divorce court that specifies how they will care for their children. This process is an example of

A) Fact finding.
B) Trust building.
C) Family group conferencing.
D) Spiritual healing.
E) Parenting coordination.
Question
The Millhouses and the Simpsons are two youth gangs that hate each other. A professional meets with each group separately to encourage each group to act in good faith. This process is an example of

A) Fact finding.
B) Trust building.
C) Family group conferencing.
D) Spiritual healing.
E) Parenting coordination.
Question
Dana is helping the Smythe family develop a plan for the care of Grandma Smythe, who has been living alone but is having trouble taking care of herself. Dana invites Grandma, her children, grandchildren, and other close friends to meet to discuss Grandma's care. This process is an example of

A) Fact finding.
B) Trust building.
C) Family group conferencing.
D) Spiritual healing.
E) Parenting coordination.
Question
Steven is helping a group of counselors decide how to deal with clients who pose a threat to others. The counselors disagree on their legal and ethical responsibilities in such instances. Steven helps them develop a plan to gather information on the laws and ethical guidelines that apply to their agency and professions. This process is an example of

A) Fact finding.
B) Trust building.
C) Family group conferencing.
D) Spiritual healing.
E) Parenting coordination.
Question
Kendra and Mark have had a terrible argument and both feel victimized by it. Their therapist uses a process called deep listening to help each of them reflect on the incident and gain deeper meaning from it. This process is an example of

A) Fact finding.
B) Trust building.
C) Family group conferencing.
D) Spiritual healing.
E) Parenting coordination.
Question
An OMBUD is a professional who

A) Hears evidence and renders decisions like a judge.
B) Conducts prayer and rituals to help conflicting parties heal.
C) Uses arbitration to spawn creative solutions.
D) Uses fact finding to investigate a conflict and makes recommendations based on the information gathered.
E) Advocates on behalf of the weak and prevents the strong from using any of their legitimate power.
Question
The first step when trying to engage clients in a typical FACT-FINDING process is

A) Going out and getting the information.
B) Discussing the advantages and disadvantages of different approaches to fact finding.
C) Obtaining consensus on how to proceed.
D) Explaining what fact finding is.
E) Monitoring the fact-finding process.
Question
TRUST BUILDING refers to strategies directed to

A) Overcoming undue fears.
B) Overcoming suspicions between the parties.
C) Fostering competitive relations.
D) Fostering avoidance of conflict.
E) Only (a) and (b).
Question
Strategies that BUILD TRUST include

A) Telling clients that anything they say can and will be used against them in a court of law.
B) Encouraging predictable behavior between the clients.
C) Asking clients to reject any old agreements.
D) Giving the clients misinformation about the other side.
E) Emphasizing how both sides have very different and conflicting values.
Question
PEACEBUILDING refers to

A) Mediating specific solutions.
B) Helping people build solutions that promote justice.
C) Eliminating the possibility of war.
D) Encouraging the parties to fight it out so the winner can take all and be done with it.
E) A combination of efforts, over an extended period to promote trust, openness, collaboration, and mutual respect.
Question
PHYSICAL CAPACITY BUILDING refers to ensuring that the parties have

A) The ability to care and trust.
B) Basic needs such as food, water, shelter, security, and physical health.
C) Lots of friends and social supports.
D) Faith in a higher power.
E) Good mental health.
Question
CR professionals should use PSYCHOLOGICAL CAPACITY BUILDING when they assess that a client

A) Lacks basic needs, such as food and clothes.
B) Lacks family or other social supports.
C) Has a mental health concern, such as severe depression or anxiety.
D) Has too many people who want to help out.
E) Has a strong sense of purpose in life.
Question
PARENTING COORDINATORS typically offer clients

A) Complete confidentiality, with no exceptions.
B) Confidentiality with limited exceptions, such as with child abuse or neglect.
C) No confidentiality, because they may need to report the parents' behavior to a judge in a future court hearing.
D) No confidentiality, because parenting coordinators do not have to follow any code of ethics or agency policies.
E) No confidentiality, because confidentiality is generally harmful to parents.
Question
FAMILY GROUP CONFERENCES typically involve

A) Immediate family members.
B) Extended family members
C) Important friends or fictive kin.
D) Other support persons.
E) All of the above.
Question
When using SPIRITUALITY in a conflict resolution process, the CR professional should

A) Decide what spirituality means for the clients.
B) Use the form of spirituality determined by the agency for all clients.
C) Allow the clients to determine what spirituality means for them.
D) Avoid using anything that smacks of religion, even if both clients agree to it.
E) Flip a coin to see which party's version of spirituality should apply.
Question
APPRECIATIVE INQUIRY refers to

A) An adversarial approach to the use of active listening within neighborhoods and community organizations.
B) Using spirituality to heal the souls of those conflicted by intrapersonal conflict.
C) Offering forgiveness to those who have caused hurt.
D) A strength-based method of affirming the nature and process of change within human organizations.
E) Assisted negotiation facilitated by an elder from the community.
Question
During HEALING CIRCLES, one of the primary methods of communicating is through

A) Storytelling.
B) Providing direct oral and documentary evidence.
C) Reflecting feelings each time one member of the circle speaks.
D) Reframing.
E) Contracting.
Question
A FULL APOLOGY includes

A) A sincere admission of behaving in a way that caused harm.
B) Genuine remorse for causing harm.
C) Forgiving the other person for being a victim.
D) Crying crocodile tears to show that you are very, very sad.
E) Only (a) and (b).
Question
What is the difference between PEACEMAKING, PEACEKEEPING, and PEACEBUILDING?
Question
Describe the roles of a PARENTING COORDINATOR and how they compare with the role of a mediator.
Question
Identify four different ways of promoting SPIRITUAL HEALING.
Question
Describe the process of deep listening. How could deep listening help with a conflict involving two religious groups that have had a long-standing conflict, including violence toward both groups?
Question
What are the benefits of using a FAMILY GROUP CONFERENCE to help a child who has experienced neglect?
Question
What are the benefits and risks of using ART to help a person who has been subjected to torture?
Question
Identify three strategies that a CR professional can use when the parties disagree about whether to start a CR process with a prayer.
Question
Identify four possible rituals that could be used during the ending phase of a CR process.
Question
What are the functions of a full apology during a conflict resolution process?
Question
How can a helping professional help a client make an informed decision about offering forgiveness? Provide an example based on a situation in which a nurse accidentally provides a patient with the wrong medicine.
Question
Identify one way in which electronic technology may be used to facilitate conflict resolution. Provide an example related to a situation involving two neighbors who are arguing over who is responsible for maintaining the hedge between their properties.
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Deck 8: Family Mediation and a Therapeutic Approach
1
How is a FAMILY defined?

A) Relationships by blood or marriage
B) Relationships by guardianship or adoption
C) People who live together and care for each other
D) People who share common bonds of love or intimacy
E) All of the above
E
2
THERAPEUTIC FAMILY MEDIATION helps families by

A) Dealing only with surface issues.
B) Settling only the most observable types of conflict.
C) Helping families renegotiate relationships, including roles, rules, and boundaries.
D) Providing them with expert opinions about how to resolve particular conflicts and ensuring that they avoid court.
E) Only (a) and (b).
C
3
In comparison to transformative mediators, THERAPEUTIC MEDIATORS tend to be more

A) Facilitative.
B) Directive.
C) Biased and partial.
D) Bizarre.
E) Kind.
B
4
THERAPEUTIC MEDIATORS often use individual premediation sessions with clients in order to

A) Tell them how to settle.
B) Provide psychotherapy.
C) Offer legal advice.
D) Draft a formal separation agreement that the clients can sign, using the mediator as the witness.
E) Help them deal with their emotions so they can negotiate more effectively.
Unlock Deck
Unlock for access to all 66 flashcards in this deck.
Unlock Deck
k this deck
5
COMEDIATION refers to

A) A mediator who has a dependent personality disorder.
B) A mediation process in which the mediator enables the clients to be more independent.
C) Mediation with two or more mediators.
D) Developing a therapeutic alliance between the mediator and the clients.
E) Allowing the clients to vent their emotions in a safe and secure setting.
Unlock Deck
Unlock for access to all 66 flashcards in this deck.
Unlock Deck
k this deck
6
During divorce mediation, the issue of LEGAL CUSTODY can be reframed into plain language by referring to

A) How the parents will share time with the child
B) How the parents will share responsibility for decision making
C) How the parents will provide child support
D) How the parents will determine the amount of alimony or spousal support
E) Division of family property
Unlock Deck
Unlock for access to all 66 flashcards in this deck.
Unlock Deck
k this deck
7
The main purpose of DIVORCE MEDIATION is to

A) Help couples remain together.
B) Punish a guilty spouse for infidelity or other inappropriate marital behavior.
C) Help clients deal with concerns related to child custody, visitation, spousal support, division of property, and other issues related to their divorce.
D) Engage couples in psychotherapy so that they can let go of their old problems and frustrations and be ready to move on to a healthier relationship.
E) Ensure that both parties tell the truth about past indiscretions in their marriage.
Unlock Deck
Unlock for access to all 66 flashcards in this deck.
Unlock Deck
k this deck
8
One of the primary advantages of having couples enter a PRENUPTIAL AGREEMENT is that

A) All the terms of prenuptial agreements are always enforceable.
B) The parties are more likely to separate and divorce if they have a prenuptial agreement.
C) Mediators can provide the couple with marital therapy to help them strengthen the bonds of their relationship.
D) The parties have a positive relationship at the time they are working out the details of the agreement.
E) Only (a) and (b).
Unlock Deck
Unlock for access to all 66 flashcards in this deck.
Unlock Deck
k this deck
9
The purpose of CHILD PROTECTION MEDIATION is to

A) Determine whether child abuse, neglect, or abandonment has occurred.
B) Determine whether blame for the abuse lies with the parents or others.
C) Develop a plan to ensure the safety and welfare of the child are ensured.
D) Hold child protection workers accountable for their actions.
E) Only (a) and (b).
Unlock Deck
Unlock for access to all 66 flashcards in this deck.
Unlock Deck
k this deck
10
During ELDER CARE mediation, the elder person may participate in mediation

A) In all cases where is it is safe and appropriate to include the elder.
B) Only if the guardian agrees.
C) Only if the elder person has no mental or cognitive impairments.
D) Only if an attorney is present throughout the mediation process.
E) In no cases, because others need to make decisions on behalf the elder and it would be too embarrassing to include the elder.
Unlock Deck
Unlock for access to all 66 flashcards in this deck.
Unlock Deck
k this deck
11
Mediation may be used in END-OF-LIFE decision making to

A) Help families make decisions about medical care for the primary patient.
B) Help family members and medical care providers resolve any conflicts between them.
C) Help family members come to terms with the patient's condition.
D) Help family members consider quality of life issues, such as palliative care.
E) All of the above.
Unlock Deck
Unlock for access to all 66 flashcards in this deck.
Unlock Deck
k this deck
12
ESTATE PLANNING mediation may be used

A) While the person with the estate (property) is still alive.
B) After the person with the estate has died.
C) After the person with the estate has died and a motion is filed in court.
D) After the person with the estate has died and estate taxes have been paid in full.
E) All of the above.
Unlock Deck
Unlock for access to all 66 flashcards in this deck.
Unlock Deck
k this deck
13
Which type of mediator is most likely to need thorough knowledge of the issues in dispute?

A) Transformative mediators
B) Interest-based mediators
C) Evaluative mediators
D) Constipated mediators
E) Client-centered mediators
Unlock Deck
Unlock for access to all 66 flashcards in this deck.
Unlock Deck
k this deck
14
Family mediators need to have basic knowledge of

A) Family law.
B) The effect of family conflict on the parents and children.
C) Logistic regression.
D) None of the above.
E) Only (a) and (b).
Unlock Deck
Unlock for access to all 66 flashcards in this deck.
Unlock Deck
k this deck
15
If a CHILD CUSTODY dispute goes to court, the judge is supposed to make a decision based upon

A) The parent's best interests.
B) The judge's best interests.
C) The child's best interests.
D) The child's wishes.
E) The least harmful option to the child.
Unlock Deck
Unlock for access to all 66 flashcards in this deck.
Unlock Deck
k this deck
16
CHILD SUPPORT GUIDELINES are laws that provide formulas to calculate child support to be paid by the

A) Parents to the attorneys.
B) Residential parent to the nonresidential parent.
C) Nonresidential parent to the residential parent.
D) Innocent spouse to the guilty spouse.
E) Guilty spouse to the innocent spouse.
Unlock Deck
Unlock for access to all 66 flashcards in this deck.
Unlock Deck
k this deck
17
What are the potential advantages of therapeutic family mediation in comparison to interest-based family mediation?
Unlock Deck
Unlock for access to all 66 flashcards in this deck.
Unlock Deck
k this deck
18
What are the functions of premediation in a therapeutic family mediation process?
Unlock Deck
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k this deck
19
What are the issues that mediators should screen for as part of the family mediation process?
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k this deck
20
How should a mediator deal with safety concerns in a divorce case?
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k this deck
21
What are the pros and cons of power balancing in a therapeutic family mediation process with a couple who are separating?
Unlock Deck
Unlock for access to all 66 flashcards in this deck.
Unlock Deck
k this deck
22
Which specific skills does a family mediator need in order to work effectively with children?
Unlock Deck
Unlock for access to all 66 flashcards in this deck.
Unlock Deck
k this deck
23
What are the advantages and disadvantages of directly involving a child in family mediation sessions?
Unlock Deck
Unlock for access to all 66 flashcards in this deck.
Unlock Deck
k this deck
24
What ethical concerns may arise for mediators who are dealing with child protection cases?
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Unlock for access to all 66 flashcards in this deck.
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k this deck
25
What are some examples of possible outcomes in an end-of-life mediation case involving a client in a persistent vegetative state?
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Unlock for access to all 66 flashcards in this deck.
Unlock Deck
k this deck
26
Identify five potential issues that could be mediated in a separation situation.
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k this deck
27
What types of knowledge should a mediator have if he or she wants to mediate in estate planning cases?
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Unlock Deck
k this deck
28
What is a "high-conflict divorce situation"? What are some indicators of "high conflict" that a family mediator could observe?
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k this deck
29
What is an "alienated child"?
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30
Identify five potential sources of support for parents going through a challenging divorce process. Explain how each source of support could be useful.
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k this deck
31
Describe how gender issues may relate to how a separating couple determines how their children will be cared for after the separation.
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k this deck
32
Identify two types of intimate partner abuse. Describe how each type of abuse or violence is different from the other.
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k this deck
33
Describe two issues that mediators should discuss with the parties' attorneys at the beginning stages of family mediation.
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Unlock for access to all 66 flashcards in this deck.
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k this deck
34
According to family systems theory and therapy, what is a "strategic question"? Provide an example.
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35
According to family systems theory and therapy, what is a "circular question"? Provide an example.
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k this deck
36
How could a family mediator make use of "rational emotive behavior strategies and skills" during family mediation?
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Unlock for access to all 66 flashcards in this deck.
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k this deck
37
Provide an example of the narrative family technique of "inviting clients to do more of what is working" using a child protection mediation situation.
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Unlock for access to all 66 flashcards in this deck.
Unlock Deck
k this deck
38
Phoebe helps her clients implement an order from the divorce court that specifies how they will care for their children. This process is an example of

A) Fact finding.
B) Trust building.
C) Family group conferencing.
D) Spiritual healing.
E) Parenting coordination.
Unlock Deck
Unlock for access to all 66 flashcards in this deck.
Unlock Deck
k this deck
39
The Millhouses and the Simpsons are two youth gangs that hate each other. A professional meets with each group separately to encourage each group to act in good faith. This process is an example of

A) Fact finding.
B) Trust building.
C) Family group conferencing.
D) Spiritual healing.
E) Parenting coordination.
Unlock Deck
Unlock for access to all 66 flashcards in this deck.
Unlock Deck
k this deck
40
Dana is helping the Smythe family develop a plan for the care of Grandma Smythe, who has been living alone but is having trouble taking care of herself. Dana invites Grandma, her children, grandchildren, and other close friends to meet to discuss Grandma's care. This process is an example of

A) Fact finding.
B) Trust building.
C) Family group conferencing.
D) Spiritual healing.
E) Parenting coordination.
Unlock Deck
Unlock for access to all 66 flashcards in this deck.
Unlock Deck
k this deck
41
Steven is helping a group of counselors decide how to deal with clients who pose a threat to others. The counselors disagree on their legal and ethical responsibilities in such instances. Steven helps them develop a plan to gather information on the laws and ethical guidelines that apply to their agency and professions. This process is an example of

A) Fact finding.
B) Trust building.
C) Family group conferencing.
D) Spiritual healing.
E) Parenting coordination.
Unlock Deck
Unlock for access to all 66 flashcards in this deck.
Unlock Deck
k this deck
42
Kendra and Mark have had a terrible argument and both feel victimized by it. Their therapist uses a process called deep listening to help each of them reflect on the incident and gain deeper meaning from it. This process is an example of

A) Fact finding.
B) Trust building.
C) Family group conferencing.
D) Spiritual healing.
E) Parenting coordination.
Unlock Deck
Unlock for access to all 66 flashcards in this deck.
Unlock Deck
k this deck
43
An OMBUD is a professional who

A) Hears evidence and renders decisions like a judge.
B) Conducts prayer and rituals to help conflicting parties heal.
C) Uses arbitration to spawn creative solutions.
D) Uses fact finding to investigate a conflict and makes recommendations based on the information gathered.
E) Advocates on behalf of the weak and prevents the strong from using any of their legitimate power.
Unlock Deck
Unlock for access to all 66 flashcards in this deck.
Unlock Deck
k this deck
44
The first step when trying to engage clients in a typical FACT-FINDING process is

A) Going out and getting the information.
B) Discussing the advantages and disadvantages of different approaches to fact finding.
C) Obtaining consensus on how to proceed.
D) Explaining what fact finding is.
E) Monitoring the fact-finding process.
Unlock Deck
Unlock for access to all 66 flashcards in this deck.
Unlock Deck
k this deck
45
TRUST BUILDING refers to strategies directed to

A) Overcoming undue fears.
B) Overcoming suspicions between the parties.
C) Fostering competitive relations.
D) Fostering avoidance of conflict.
E) Only (a) and (b).
Unlock Deck
Unlock for access to all 66 flashcards in this deck.
Unlock Deck
k this deck
46
Strategies that BUILD TRUST include

A) Telling clients that anything they say can and will be used against them in a court of law.
B) Encouraging predictable behavior between the clients.
C) Asking clients to reject any old agreements.
D) Giving the clients misinformation about the other side.
E) Emphasizing how both sides have very different and conflicting values.
Unlock Deck
Unlock for access to all 66 flashcards in this deck.
Unlock Deck
k this deck
47
PEACEBUILDING refers to

A) Mediating specific solutions.
B) Helping people build solutions that promote justice.
C) Eliminating the possibility of war.
D) Encouraging the parties to fight it out so the winner can take all and be done with it.
E) A combination of efforts, over an extended period to promote trust, openness, collaboration, and mutual respect.
Unlock Deck
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48
PHYSICAL CAPACITY BUILDING refers to ensuring that the parties have

A) The ability to care and trust.
B) Basic needs such as food, water, shelter, security, and physical health.
C) Lots of friends and social supports.
D) Faith in a higher power.
E) Good mental health.
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49
CR professionals should use PSYCHOLOGICAL CAPACITY BUILDING when they assess that a client

A) Lacks basic needs, such as food and clothes.
B) Lacks family or other social supports.
C) Has a mental health concern, such as severe depression or anxiety.
D) Has too many people who want to help out.
E) Has a strong sense of purpose in life.
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50
PARENTING COORDINATORS typically offer clients

A) Complete confidentiality, with no exceptions.
B) Confidentiality with limited exceptions, such as with child abuse or neglect.
C) No confidentiality, because they may need to report the parents' behavior to a judge in a future court hearing.
D) No confidentiality, because parenting coordinators do not have to follow any code of ethics or agency policies.
E) No confidentiality, because confidentiality is generally harmful to parents.
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51
FAMILY GROUP CONFERENCES typically involve

A) Immediate family members.
B) Extended family members
C) Important friends or fictive kin.
D) Other support persons.
E) All of the above.
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52
When using SPIRITUALITY in a conflict resolution process, the CR professional should

A) Decide what spirituality means for the clients.
B) Use the form of spirituality determined by the agency for all clients.
C) Allow the clients to determine what spirituality means for them.
D) Avoid using anything that smacks of religion, even if both clients agree to it.
E) Flip a coin to see which party's version of spirituality should apply.
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53
APPRECIATIVE INQUIRY refers to

A) An adversarial approach to the use of active listening within neighborhoods and community organizations.
B) Using spirituality to heal the souls of those conflicted by intrapersonal conflict.
C) Offering forgiveness to those who have caused hurt.
D) A strength-based method of affirming the nature and process of change within human organizations.
E) Assisted negotiation facilitated by an elder from the community.
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54
During HEALING CIRCLES, one of the primary methods of communicating is through

A) Storytelling.
B) Providing direct oral and documentary evidence.
C) Reflecting feelings each time one member of the circle speaks.
D) Reframing.
E) Contracting.
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55
A FULL APOLOGY includes

A) A sincere admission of behaving in a way that caused harm.
B) Genuine remorse for causing harm.
C) Forgiving the other person for being a victim.
D) Crying crocodile tears to show that you are very, very sad.
E) Only (a) and (b).
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56
What is the difference between PEACEMAKING, PEACEKEEPING, and PEACEBUILDING?
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57
Describe the roles of a PARENTING COORDINATOR and how they compare with the role of a mediator.
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58
Identify four different ways of promoting SPIRITUAL HEALING.
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59
Describe the process of deep listening. How could deep listening help with a conflict involving two religious groups that have had a long-standing conflict, including violence toward both groups?
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60
What are the benefits of using a FAMILY GROUP CONFERENCE to help a child who has experienced neglect?
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61
What are the benefits and risks of using ART to help a person who has been subjected to torture?
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62
Identify three strategies that a CR professional can use when the parties disagree about whether to start a CR process with a prayer.
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63
Identify four possible rituals that could be used during the ending phase of a CR process.
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64
What are the functions of a full apology during a conflict resolution process?
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65
How can a helping professional help a client make an informed decision about offering forgiveness? Provide an example based on a situation in which a nurse accidentally provides a patient with the wrong medicine.
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66
Identify one way in which electronic technology may be used to facilitate conflict resolution. Provide an example related to a situation involving two neighbors who are arguing over who is responsible for maintaining the hedge between their properties.
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