Deck 10: Leading Teams

Question 1

Conflict emerges when teams compete for scarce resources, such as money, information, or supplies.

Answer 1

True

Question 2

During the forming stage of team development, the leader facilitates and interaction among team members.

Answer 2

True

Question 3

Small teams have more disagreements, subgroups form, and conflicts occur.

Answer 3

False

Question 4

Team leaders frequently overlook how important it is for people to feel that their contribution is valued.

Question 5

Vision, bargaining/negotiating, mediation, and facilitating communication are not methods of handling conflict.

Question 6

Effective leaders should use the same conflict resolution style in every situation.

Question 7

Leaders of global teams have to coordinate across time, distance, and culture.

Question 8

A team has all the following components EXCEPT:

A) Teams share a goal.
B) Teams have individual "stars."
C) Teams are made up of two or more people.
D) Teams work together regularly.

Question 9

Interdependence is the extent to which team members depend on each other for information, resources, or ideas to accomplish their tasks.

Question 10

Large groups are less effective because:

A) there are more disagreements, subgroups form, and conflicts arise.
B) members feel like a part of the group.
C) there is more agreement.
D) more questions are asked.

Question 11

Employee morale is higher in cohesive teams.

Question 12

Leaders of global teams have to:

A) coordinate across distance, time, and culture.
B) be flexible and culturally astute.
C) learn to blend diverse backgrounds.
D) all of these choices

Question 13

A team is the same as a group.

Question 14

The role associated with facilitating others' participation, smoothing conflicts, showing concern for team members' needs, and reminding others of standards is the:

A) managerial role.
B) authoritarian leadership role.
C) task-specialist role.
D) socio-emotional role.

Question 15

Team effectiveness requires meeting the needs for task accomplishment but not the needs for socio-emotional well-being.

Question 16

The first stage of team development is called norming.

Question 17

Many organizations have reported great success with teams, including increased productivity, quality improvements, and high employee satisfaction.

Question 18

In an emergency room, trauma team members cover their teammates. This is an example of:

A) pooled interdependence.
B) sequential interdependence.
C) reciprocal interdependence.
D) team leadership.

Question 19

Diversity within a team can contribute to a healthy level of conflict that leads to better decision-making.

Question 20

A virtual team is part of a traditional, vertical hierarchy.

Question 21

Team types do NOT include:

A) functional teams.
B) vertical teams.
C) cross-functional teams.
D) self-directed teams.

Question 22

The __________________ reflects a high degree of both assertiveness and cooperativeness.

A) collaborating style
B) avoiding style
C) accommodating style
D) competing style

Question 23

The "storming" stage of team development is characterized by:

A) conflict and disagreement.
B) orientation.
C) establishment of order and cohesion.
D) cooperation and problem solving.

Question 24

As a result of cohesiveness, teams have:

A) good morale.
B) poor morale.
C) high productivity.
D) both good morale and high productivity.

Question 25

Global teams have all the same characteristics EXCEPT:

A) different languages.
B) widely-scattered.
C) different cultures.
D) face-to-face communication.

Question 26

The task-specialist role does NOT include:

A) stimulate action.
B) pull ideas together.
C) maintain harmony.
D) initiate ideas.

Question 27

_______________ is the tendency of people in cohesive groups to suppress contrary opinions.

A) Team dynamics
B) Groupthink
C) Mediation
D) Collective bargaining

Question 28

Leaders use several factors to influence cohesiveness to include all EXCEPT:

A) interaction.
B) shared mission and goals.
C) individual monetary rewards.
D) team success.

Question 29

Virtual team leaders should master all the following skills EXCEPT:

A) select the right team members.
B) agree on ground rules.
C) build trust by building connections.
D) use email for conflict resolution.

Question 30

Global teams fail because:

A) communication barriers can be formidable.
B) values, attitudes and beliefs differ.
C) building trust is difficult.
D) all of these choices

Question 31

During this stage, task performance is no longer a top priority and leaders frequently focus on team members' social and emotional needs.

A) adjourning
B) forming
C) performing
D) storming

Question 32

_________________ are made up of members who work with minimum supervision and rotate jobs to produce a complete product or service.

A) Horizontal teams
B) Cross-functional teams
C) Functional teams
D) Self-directed teams

Question 33

To build consensus, good leaders do NOT:

A) allow team members to have a say in how to do the work.
B) issue orders.
C) share information, and responsibility.
D) share power.

Question 34

Dysfunctions of teams include all EXCEPT:

A) lack of trust.
B) fear of conflict.
C) trust.
D) inattention to results.

Question 35

Conflict is not caused by:

A) teams competing for scarce resources, information, or supplies.
B) mutually accepted goals.
C) unclear responsibilities.
D) a personality clash.

Question 36

The main advantage of a virtual team is:

A) the lack of supervision.
B) the ability to monitor team members.
C) the ability to use the best people for a particular job.
D) the ability to have control over team members.

Question 37

The specific changes a leader can make to develop effective team leadership include all EXCEPT:

A) recognize the importance of shared purpose and values.
B) admit your mistakes.
C) mediation.
D) provide support and coaching to team members.

Question 38

___________ is adversarial negotiation in which conflicting parties compete to win the most resources and give up as little as possible.

A) Integrative negotiation
B) Distributive negotiation
C) Groupthink
D) Teamwork

Question 39

Using a third party to settle a dispute is:

A) mediation
B) groupthink
C) distributive justice
D) bargaining

Question 40

When quick decisive action is vital on important issues, this style is appropriate.

A) competing style
B) avoiding style
C) collaborating style
D) accommodating style

Question 41

A______________ is a team member who attains benefi ts from team membership but does not actively participate in and contribute to the team's work.

A) free rider
B) team leader
C) team player
D) group member

Question 42

Organizations using global teams can't skimp on training because:

A) training can change cultures.
B) countries are located in different time zones.
C) language and cross-cultural education can help overcome cultural hurdles.
D) team members have the same understanding of English.

Question 43

Describe the evolution of team leadership.

Question 44

____________________ are teams made up of members from different functional departments within an organization.

Question 45

A(n) ____________________ is made up of geographically or organizationally dispersed members who share a common purpose and are linked primarily through advanced information technologies.

Question 46

Leaders apply technology:

A) for online social networking.
B) to build relationships.
C) to encourage non-task-related communication.
D) all of the choices

Question 47

Only when people sublimate their _____________needs and desires and synthesize their skills, and efforts toward accomplishment of a communal goal do they become a team.

A) shared
B) collective
C) group
D) individual

Question 48

A group does NOT have:

A) a designated, strong leader.
B) performance goals set by others.
C) individual work products.
D) a specific team vision.

Question 49

Using a third party to settle a dispute involves ____________________.

Question 50

Describe the leadership styles for handling conflict.

Question 51

Why are small teams more effective than large teams?

Question 52

____________________ are teams made up of 5 to 20 members who work with minimum supervision and rotate jobs to produce a complete product or service.

Question 53

____________________ is based on a win-win assumption, in that all parties want to come up with a creative solution that can benefit both sides of the conflict.

Question 54

In the ____________________ stage of team development, orientation and getting acquainted takes place.

Question 55

What challenges face leaders of global teams?

Question 56

A(n) ____________________ is a team leadership role associated with facilitating others' participation , smoothing conflicts, showing concern for team members' needs and feelings, serving as a role model, and reminding others of standards for team interaction.

Question 57

____________________ is the extent to which team members depend on each other for information, resources, or ideas to accomplish their ideas.

Question 58

Describe a virtual team.

Question 59

____________________ are made up of a supervisor and subordinates in the formal chain of command.

Question 60

____________________ is the extent to which members stick together and remain united in the pursuit of a common goal.

Question 61

What is the team leader's personal role in developing an effective team?

Question 62

An important factor in team effectiveness is ensuring that the needs for both task accomplishment and team members' socio-emotional well-being are met. Discuss.

Question 63

Discuss the following techniques that help resolve conflicts among people or teams: vision, bargaining/negotiation, mediation, facilitating communication.