Deck 15: Leading Change

Question 1

Alignment refers to the generation of new ideas that result in improved efficiency.

Answer 1

False

Question 2

Effective leaders find ways to promote creativity in the departments where it is most needed.

Answer 2

True

Question 3

Change strategies include:

A) establishing a sense of urgency.
B) building a coalition.
C) substitutes.
D) both establishing a sense of urgency and building a coalition.

Answer 3

D

Question 4

Employees resist change because it violates personal compacts.

Question 5

For leaders, the less said about a pending layoff, the better.

Question 6

When dealing with a major change effort, leaders can follow the eight-stage change process to provide a strong foundation for success.

Question 7

Resistance to change cannot be overcome through emotional elements like storytelling.

Question 8

Creativity is the generation of new ideas that result in improved efficiency and effectiveness of the organization.

Question 9

For creativity to flourish, employees need to be able to experiment and dream outside of their regular job description.

Question 10

One of the most important tasks of leaders today is to harness creativity.

Question 11

The keys to effective brainstorming include all EXCEPT:

A) freewheeling.
B) no criticizing.
C) generating a set number of ideas.
D) combining ideas.

Question 12

Technological changes, a globalized economy, and changing markets are creating more threats as well as more opportunities for organizational leaders.

Question 13

Downsizing is a positive change for the organization and does not affect morale and trust.

Question 14

Employees resist change because:

A) it violates creative intuition.
B) it violates the reciprocal relationship between employees and the organization.
C) they believe that change will add something of value to their job.
D) they have full information about future events.

Question 15

Studies show that electronic brainstorming generates about fewer ideas than individuals brainstorming alone.

Question 16

One good way leaders encourage creativity is to set up brainstorming sessions.

Question 17

Leaders can help smooth the downsizing process by involving employees communicating more, and helping the survivors thrive.

Question 18

The eight-stage change model includes empowering employees to act on the vision.

Question 19

Forces driving the need for organizational change include:

A) globalization.
B) technological change.
C) increased competition.
D) all of these choices

Question 20

Lateral thinking:

A) changes mental models.
B) moves people "sideways" to try different perceptions.
C) is concerned with possibilities.
D) all of these choices

Question 21

Idea champions:

A) passionately believe in an idea.
B) fight to convince others of its value.
C) use electronic brainstorming.
D) both passionately believe in an idea and fight to convince others of its value.

Question 22

In stage 4 of the change process, leaders:

A) use idea champions.
B) use lateral thinking.
C) communicate the vision and strategy.
D) downsize.

Question 23

The final stage of AI is ________________ by translating the ideas identified in the previous stages into concrete action steps.

A) creating a destiny
B) creating dream
C) redesigning the organization
D) discovering organizational strengths

Question 24

The steps of apreciative inquiry do NOT include:

A) discovery.
B) dream.
C) electronic brainstorming.
D) destiny.

Question 25

Including customers, strategic partners, suppliers, and other outsiders directly in the innovation process is called:

A) change.
B) open innovation.
C) brainstorming.
D) appreciative inquiry.

Question 26

The negative impact of change does NOT include:

A) decreased commitment.
B) increased stress.
C) increased morale.
D) diminished trust.

Question 27

Planned organizational change does NOT include:

A) creating a stable environment.
B) empowering employees.
C) developing a compelling vision.
D) forming a powerful coalition.

Question 28

Innovation may come from:

A) creative values.
B) unofficial activity.
C) open culture.
D) all of these choices.

Question 29

Appreciative inquiry can be applied:

A) only to large groups.
B) to both large and small groups.
C) only individual leaders on a small scale.
D) only to for-profit organizations.

Question 30

The innovative organization includes all EXCEPT:

A) strict rules and regulations.
B) alignment.
C) creative values.
D) team collaboration.

Question 31

Organizations that want to encourage innovation:

A) communicate a sense of urgency.
B) avoid the use of lateral thinging.
C) provide assistance to workers who lose their jobs.
D) hire people who display the characteristics of creative individuals.

Question 32

Personal approaches to stretch your mind when solving problems could include behaviors such as:

A) reading a different newspaper.
B) changing your reading habits.
C) changing your sleeping hours.
D) all of the choices

Question 33

_________ is a set of systematic techniques for changing mental concepts and generating new ones.

A) Lateral thinking
B) Idea incubator
C) Creativity
D) Idea champion

Question 34

Some of the most difficult changes are related to:

A) work sharing.
B) cutting pay and benefits.
C) downsizing.
D) all of these choices

Question 35

Techniques to smooth the change process do NOT include:

A) communication and training.
B) personal compact.
C) participation and involvement.
D) coercion.

Question 36

In the____________ stage of appreciative inquiry, people identify "the best of what exists"-the organization's key strengths and best practices.

A) dream
B) discovery
C) destiny
D) design

Question 37

Techniques to assist leaders in easing the tensions of downsizing include all EXCEPT:

A) involving employees.
B) communicating more, not less.
C) providing assistance to displaced workers.
D) using email to communicate layoffs.

Question 38

A safe harbor where ideas from employees can be developed without interference is called an:

A) idea champion.
B) idea incubator.
C) alignment.
D) insight.

Question 39

Whirlpool sends teams of eight people to live together for seven weeks-and to use Whirlpool appliances for cooking and cleaning. This is an example of:

A) downsizing.
B) creativity.
C) brainstorming.
D) referent power.

Question 40

Characteristics of leaders who accomplish successful change projects include all EXCEPT:

A) They learn from their own mistakes.
B) They have a vision.
C) They maintain the status quo.
D) They demonstrate courage.

Question 41

____________________ is the generation of new ideas that result in improved efficiency and effectiveness of the organization.

Question 42

The forces driving the need for organizational change do NOT include:

A) more international markets.
B) bigger markets.
C) fewer barriers.
D) transactional leadership.

Question 43

____________________ is intentionally reducing the size of a company's workforce.

Question 44

Implementation techniques for overcoming resistance to change include ____________________

Question 45

In the process of creative insight, it can be said that:

A) the first stage is data gathering.
B) the second starge is a creative flash of insight.
C) insight bubbles up from the deeper subconscious.
D) all of the choices

Question 46

What is meant by alignment?

Question 47

A(n) ____________________ is the reciprocal obligations and commitments that define the relationship between and the organization.

Question 48

Creative people are known for:

A) a focused approach to problem solving.
B) persistence.
C) openmindedness.
D) all of the choices

Question 49

GM leaders' efforts to build a collaborative relationship met with resistance from UAW leaders until bankruptcy forced them to work together. This example shows that leaders must:

A) make changes stick.
B) establish a sense of urgency.
C) empower employees to act on the vision.
D) communicate the vision and strategy.

Question 50

What is the importance of Stage 6, leaders generate short-term wins, in the eight-stage model for change?

Question 51

A(n) ____________________ is a safe harbor where ideas from employees throughout the organization can be developed without interference from company bureaucracy or politics.

Question 52

The forces driving the need for major organizational change include ____________________

Question 53

The manager at the Marriott wanted to change the incentive system to offer bonuses tied to the hotel's financial performance, but employees balked. This example shows that the manager:

A) violated the employees' personal compact.
B) used ethical leadership.
C) was downsizing.
D) used expert power.

Question 54

Describe creative intuition.

Question 55

____________________ is internal entrepreneurial spirit that includes values of exploration, experimentation, and risk taking.

Question 56

____________________ are people who passionately believe in a new idea and actively work to overcome obstacles and resistance.

Question 57

A last resort, leaders overcome resistance to change by threatening employees with job loss. This technique is called ____________________

Question 58

____________________ uses different concepts and different points of entry to gain a novel perspective.

Question 59

Why would coercion be used to overcome resistance to change?

Question 60

What is electronic brainstorming?

Question 61

Today's organizations must change or perish. Explain.

Question 62

Describe appreciative inquiry (AI).

Question 63

What are the two faces of change?