Deck 8: Listening: Receiving and Responding

Question 1

Much of the advice people offer on listening is __________.

A) too complicated
B) overly simplistic
C) based on dated research
D) difficult to understand

Answer 1

B

Question 2

What do managers rank as the ability they seek most in new hires?

A) Listening
B) Collaborating
C) Innovating
D) Managing

Answer 2

A

Question 3

Having a supervisor who is an active, empathic listener is correlated with which of the following?

A) Less stress at home
B) Higher satisfaction at work
C) Less stress and higher satisfaction at work but not home
D) Less stress and higher satisfaction at both work and home

Answer 3

D

Question 4

Interpersonal listening is defined as the process of __________ and responding to others' messages.

A) understanding
B) evaluating
C) receiving
D) paraphrasing

Question 5

Which statement is TRUE about hearing versus listening?

A) Hearing occurs when the brain reconstructs electrochemical impulses into a representation of the original sound and then gives them meaning.
B) Hearing is not automatic.
C) Hearing is the process in which sound waves strike the eardrum and cause vibrations that are transmitted to the brain
D) Hearing and listening are identical.

Question 6

Schemas and stereotypes are associated with which type of listening?

A) Mindful
B) Mindless
C) Supportive
D) Relational

Question 7

After listening carefully to your sister's account of how she was let go at work, you ask her how she feels. You are what kind of listener?

A) Relational
B) Task-oriented
C) Critical
D) Analytical

Question 8

Which type of listening can be impractical when a deadline is fast approaching?

A) Task-oriented
B) Relational
C) Analytical
D) Critical

Question 9

Your spouse is not interested in hearing how you feel when your boss belittles you at work. Instead, he suggests ways you can avoid such criticism. He is what kind of listener?

A) Analytical
B) Relational
C) Task-oriented
D) Critical

Question 10

We often choose-understandably and sometimes wisely-to listen mindlessly rather than mindfully due to which barrier to listening?

A) Information overload
B) Personal concerns
C) Rapid thought
D) Noise

Question 11

A hot, stuffy room is an example of which barrier to listening?

A) Information overload
B) Noise
C) Rapid thought
D) Personal concerns

Question 12

Although we're capable of understanding speech at rates up to 600 words per minute, the average person speaks much more slowly-between __________ and __________ words per minute.

A) 100; 140
B) 150; 200
C) 250; 300
D) 350; 400

Question 13

Spending several hours a day online consuming news and social media can impair listening through __________.

A) information overload
B) personal concerns
C) rapid thought
D) noise

Question 14

Pretending to listen while thinking about something else characterizes which type of listening?

A) Selective listening
B) Defensive listening
C) Ambushing
D) Pseudolistening

Question 15

While __________ involves focuses on only topics of interest, insulated listening involves tuning out unpleasant topics.

A) selective listening
B) defensive listening
C) ambushing
D) pseudolistening

Question 16

You stopped sharing sensitive information with your roommate because she would often use it to attack you later. Your roommate is guilty of what type of listening?

A) Selective listening
B) Defensive listening
C) Ambushing
D) Pseudolistening

Question 17

Your parents live in a hotspot for COVID 19 where case counts are surging, but they only listen to news that puts a positive spin on the pandemic. What kind of listening are they employing?

A) Selective listening
B) Insulated listening
C) Defensive listening
D) Pseudolistening

Question 18

Which type of listening ignores the contributions of others and monopolizes speaking time?

A) Selective listening
B) Pseudolistening
C) Defensive listening
D) Stage hogging

Question 19

A number of factors such as physiological disorders and background noise can diminish __________, the first stage of listening.

A) hearing
B) attending
C) understanding
D) remembering

Question 20

After attending two loud concerts and a fireworks display on the 4^th of July long weekend, you find yourself asking people to repeat what they just said. What type of problem are you likely experiencing?

A) Mindless listening
B) Auditory fatigue
C) Listening fidelity
D) De-escalatory spiral

Question 21

Whereas hearing is a physiological process, attending is a psychological one that is part of the __________ stage of perception.

A) responding
B) remembering
C) understanding
D) selection

Question 22

The deluge of communication that characterizes the digital age has made which stage of listening tougher than at any time in human history?

A) Responding
B) Remembering
C) Attending
D) Selection

Question 23

What is the term for attaching meaning to a message?

A) Understanding
B) Listening infidelity
C) Attending
D) Remembering

Question 24

Syntactic rules, jargon, and message source are all factors significantly featured in which stage of listening?

A) Hearing
B) Attending
C) Understanding
D) Remembering

Question 25

What stage of the listening process demonstrates its transactional nature?

A) Attending
B) Understanding
C) Remembering
D) Responding

Question 26

The stage of responding in the listening process involves __________.

A) Feedback
B) Understanding
C) Remembering
D) Attending

Question 27

The primary goals of __________ feedback are to understand, confirm, and mirror what the speaker said. By contrast, the primary goals of__________ feedback are to judge the speaker's message and provide guidance.

A) reflective; directive
B) directive; reflective
C) advising; analyzing
D) analyzing; advising

Question 28

How do a supporting listening response and an evaluating response differ?

A) An evaluating response is less effective.
B) A supporting response is less effective.
C) A supporting response is more directive and less reflective.
D) An evaluating response is more directive and less reflective.

Question 29

"Are you busy Saturday night?" your mom asks because she wants you to babysit your younger brother. This is an example of a(n) __________ question that __________.

A) sincere; makes a statement
B) open; traps the speaker
C) counterfeit; carries a hidden agenda
D) divergent; seeks a positive judgment

Question 30

Which response style restates in your own words the message you thought the speaker sent?

A) Evaluating
B) Paraphrasing
C) Advising
D) Empathizing

Question 31

Which response style do listeners use when they want to show they identify with a speaker?

A) Evaluating
B) Analyzing
C) Advising
D) Empathizing

Question 32

Which listening response is the least helpful?

A) I'd be upset too if my brother didn't call on my birthday.
B) How did you feel about your brother not calling on your birthday?
C) Your brother didn't call on your birthday, but it's only one day of the year. Let it go.
D) I know you felt really hurt when your brother didn't call on your birthday.

Question 33

Which listening response style can effectively help others see alternative meanings of a situation?

A) Advising
B) Analyzing
C) Supporting
D) Empathizing

Question 34

Which is NOT a potential problem with giving advice?

A) Advising is an uncommon listening response that takes people by surprise.
B) It allows others to avoid responsibility for their decisions.
C) The position of advice recipient is a potentially unwelcome identity because it may imply inferiority.
D) What's right for one person may not be right for another.

Question 35

Pioneering therapist Carl Rogers recommended what type of listening?

A) Supporting
B) Active
C) Questioning
D) Evaluating

Question 36

Listening is an automatic and involuntary process.

Question 37

Listening, as defined in your textbook, is broadly defined to include the written word.

Question 38

Mindless listening is a negative activity that should be avoided.

Question 39

A task orientation listening style is effective because it focuses on the other person's feelings.

Question 40

People who primarily use the relational listening style are typically extroverted, attentive, and friendly.

Question 41

Insulated listening is almost the opposite of selective listening.

Question 42

Pseudolisteners fail to look others in the eye or nod and smile because their minds are in another world.

Question 43

Defensive listeners tune out topics they would rather not deal with.

Question 44

Listening accuracy suffers when listening to multiple sources at the same time.

Question 45

The relationship between devices and distraction is so strong that the mere presenceof a mobile phone can disrupt your listening.

Question 46

To achieve a high degree of listening fidelity, communicators must see eye to eye on the matter.

Question 47

When a topic is sensitive and emotionally charged, it's best to keep your questions as open and neutral as possible.

Question 48

Empathizing with others requires agreeing with them.

Question 49

Analyzing responses can arouse defensiveness because analysis implies being superior and in a position to evaluate.

Question 50

People generally value unsolicited advice.

Question 51

Identify 4 barriers to listening.

Question 52

Identify 7 types of poor listening habits?

Question 53

Identify the 5 distinct components of listening.

Question 54

Identify 4 behaviors that characterize good listeners.

Question 55

Identify 3 approaches to paraphrasing.

Question 56

Where does empathizing fall on the listening spectrum?

Question 57

Compare and contrast task-oriented and relational listening, noting their advantages and disadvantages.

Question 58

Explain how paraphrasing assists listening, and compare the main types of information typically paraphrased.

Question 59

"If you're so unhappy, you should just quit your job" is an example of what type of listening response? Explain why this might not be the best approach.