Deck 1: Interpersonal Process

Question 1

Which problems are most frequently at the root of relational breakups?

A) Religion
B) Sex
C) Money
D) Communication

Answer 1

D

Question 2

Studies of social isolation and solitary confinement discussed in the textbook demonstrate the importance of which activity?

A) Positive thinking
B) Meditation
C) Communication
D) Prayer

Answer 2

C

Question 3

You had an argument with your boss that left you feeling upset and anxious. What should you do to improve your mental and physical health?

A) Tomorrow's another day. Just forget about the incident.
B) Express your feelings by talking to a trusted friend about what you're experiencing.
C) Privately review the details of your exchange with your boss to figure out what went wrong.
D) Email your boss to request an apology.

Answer 3

B

Question 4

Which activities do scholars recommend to combat loneliness?

A) Integrating and intensifying
B) Code-switching and competing
C) Creating positive self-talk and volunteering
D) Attending and agreeing

Question 5

The "Wild Boy of Aveyron" and Dani's Story are case studies that illustrate the role of communication in shaping __________.

A) identity
B) reputation
C) emotional labor
D) symmetrical conflict

Question 6

You are confident that you are an attractive person. How do you know this?

A) Your interactions with others leave you with this impression.
B) You spend a lot of time looking in the mirror and like what you see.
C) You pay careful attention to your personal fashion and grooming.
D) Your parents are both attractive.

Question 7

Which skills do business leaders rate as the most important for college graduates to possess?

A) Spoken and written communication
B) Innovative thinking
C) Problem solving
D) Planning and organizing

Question 8

In a research study, women identified which activity as the one that contributed more to a satisfying life than virtually any other?

A) Exercising
B) Parenting
C) Shopping
D) Socializing

Question 9

Explaining to an Amazon customer service representative why you should be refunded for the coffee table you bought online addresses which type of needs?

A) Physical
B) Social
C) Practical
D) Identity

Question 10

Which series ranks Maslow's needs in the order in which they must be satisfied?

A) Safety, Physical, Social, Self-actualization, Self-esteem
B) Physical, Safety, Social, Self-esteem, Self-actualization
C) Self-actualization, Self-esteem, Safety, Social, Physical
D) Self-esteem, Self-actualization, Physical, Social, Safety

Question 11

You teach self-defense classes on your campus. Helping others meet their __________ needs makes you feel like a worthwhile and valuable person, thereby satisfying your __________ needs on Maslow's hierarchy.

A) safety; self-esteem
B) social; self-actualization
C) physical; social
D) safety; physical

Question 12

Which is the best definition of communication?

A) Restating a speaker's thoughts and feelings in the listener's own words
B) Indicating awareness of another person
C) Using messages to generate meanings
D) Attaching significance to a particular person or phenomenon

Question 13

The first communication models characterized communication as a __________ process.

A) complex and interactive
B) linear and one-way
C) transactional and two-way
D) simplistic and symbiotic

Question 14

What is the term for a verbal or nonverbal response to a previous message?

A) Feedback
B) Environment
C) Noise
D) Channel

Question 15

Your math professor is concerned about the visible confusion on student faces as she attempts to explain a difficult statistical problem. This situation illustrates how it's often difficult to distinguish the sender from the receiver of a message, making __________ a better term for these roles.

A) listener
B) speaker
C) communicator
D) partner

Question 16

Your romantic partner of 10 months broke up with you in a text message, failing to consider the importance of which element of communication?

A) Environment
B) Channel
C) Context
D) Noise

Question 17

The communication term "environment" is also called __________.

A) noise
B) feedback
C) context
D) geography

Question 18

Mei-Ling, who enjoys a close relationship with her large extended family, was unhappy to learn that her new romantic interest, Ryan, is only close to his mother. Her reaction can be explained by differences in their ____________.

A) conformity
B) feedback
C) cognitive complexity
D) environments

Question 19

A headache that hampers your ability to listen actively to another constitutes which kind of noise?

A) Background
B) Psychological
C) Physiological
D) External

Question 20

You received no reply to the email you sent your English professor at the end of semester, a nonresponse which you interpreted to mean that she was very busy. Which principle of communication does this illustrate?

A) Communication can be intentional or unintentional.
B) Not all communication seeks understanding.
C) Communication is unrepeatable.
D) The communication channel affects the message.

Question 21

You note with concern the interviewer's frown as you explain why you left your last job. This scenario demonstrates which principle of communication?

A) Communication solves all problems.
B) Communication is unrepeatable.
C) Communication is transactional.
D) Not all communication seeks understanding.

Question 22

Insurance ads that employ irrelevant humor rather than explain the advantages of buying their product illustrate which principle of communication?

A) More communication isn't always better.
B) Not all communication seeks understanding.
C) Communication will not solve all problems.
D) Communication is irreversible.

Question 23

The number of people interacting is one way to identify communication as interpersonal. What is the other?

A) The location of the interaction
B) The complexity of the interaction
C) The length of the interaction
D) The quality of the interaction

Question 24

A nurse is updating your medical history at the hospital before you see the doctor. What do social scientists call your interaction with the nurse?

A) triad
B) monad
C) dyad
D) biad

Question 25

Which of the following qualities distinguish interpersonal relationships from less personal ones?

A) Intrinsic rewards and empathy
B) Self-disclosure and intrinsic rewards
C) Uniqueness and independence
D) Extrinsic rewards and self-disclosure

Question 26

The death of someone you read about in the news affects you less than the illness of a friend because of which quality of interpersonal relationships?

A) Uniqueness
B) Intrinsic rewards
C) Self-disclosure
D) Interdependence

Question 27

Which is the best metaphor for qualitatively interpersonal communication?

A) Rich food
B) Exotic travel
C) Starry night
D) Sunny day

Question 28

Which statement is TRUE about online customer service?

A) Customers prefer fast feedback unless the online service rep doesn't answer their question.
B) Customers always prefer fast feedback from online service reps.
C) Customers dislike it when online service reps use scripts to increase speed of responses.
D) Customers dislike it when online service reps take shortcuts to increase speed of responses.
Title: Chapter 1 Question 29

Question 29

Because interpersonal communication can be draining, it's best to do what?

A) Avoid deliberate ambiguity and deception.
B) Be sure to schedule alone time.
C) Recognize that communication has a content and relational dimension.
D) Limit the social rituals we enact every day.

Question 30

Competent communication is the ability to achieve goals in a manner that is both __________ and appropriate.

A) evaluative
B) empathic
C) essential
D) effective

Question 31

After Emma honked repeatedly while tailgating the slower driver in front of her, he reluctantly pulled over. This communication may have been ____________, but it was not ____________.

A) linear; transactional
B) transactional; linear
C) effective; appropriate
D) appropriate; effective

Question 32

You disclose your political views in rewarding discussions with close friends, but when you share these opinions with your neighbors, arguments ensue. Which principle of communication does this contrast illustrate?

A) There's no single "ideal" or "effective" way to communicate.
B) Communication competence can be learned.
C) Not all communication seeks understanding.
D) Effective communication is not a natural ability.

Question 33

After an awkward get-together with the in-laws, you respond to your spouse's criticism about your comments at dinner by noting your glowing student evaluations as a professor. This scenario illustrates which principle about communication competence?

A) Competence can be learned.
B) Competence is situational.
C) Competence requires cognitive complexity.
D) Competence involves self-monitoring.

Question 34

Your brother rarely filters his observations and often makes insensitive comments that offend others. What skill does he need to work on?

A) Multimodality
B) Code-switching
C) Circumscribing
D) Self-monitoring

Question 35

You can readily imagine a number of different reasons for why people do the things they do, and your friends appreciate your empathy, which is related to __________.

A) uncertainty avoidance
B) privacy management
C) cognitive complexity
D) task-oriented listening

Question 36

Who can consider their behavior from a detached viewpoint, allowing for multiple observations about it?

A) Low self-monitors
B) High self-monitors
C) High facilitators
D) Low facilitators

Question 37

Psychologists have concluded that solitary confinement is a form of torture.

Question 38

Loneliness primarily affects older people.

Question 39

Each of us enters the world with a strong sense of identity.

Question 40

In today's high-tech workplace, oral and written communication skills aren't as important as they once were.

Question 41

Mediated channels have greater appeal for sending negative messages.

Question 42

Tweets sent from mobile devices, compared to those sent from desktop computers, tend to be more negative in their wording and content.

Question 43

If you remain silent with a poker face, you are not communicating.

Question 44

Communication can solve any problem.

Question 45

A qualitative approach defines interpersonal communication by the number of communicators.

Question 46

In highly interpersonal communication exchanges, the fate of the partners is connected.

Question 47

Most relationships are either highly interpersonal or entirely impersonal.

Question 48

Even good times in a close relationship can leave you tired.

Question 49

Adaptability is so important that competence researchers call it "the hallmark of interpersonal communication skills."

Question 50

A type of communication that is competent in one setting will be competent in another.

Question 51

Self-monitoring is an asset for communicators.

Question 52

Identify the four categories of needs that communication attempts to satisfy

Question 53

Why does the textbook use the term "communicator" rather than sender and receiver?

Question 54

Define the content and relational dimensions of communication.

Question 55

Describe what may be the most important consequence of communication's transactional nature.

Question 56

Identify the two ways to think about what makes some communication interpersonal.

Question 57

Which qualities distinguish interaction as interpersonal communication?

Question 58

Why is it best to have a large repertoire of skills as a communicator?

Question 59

Describe how communication satisfies practical needs.

Question 60

Compare earlier to later models of communication.

Question 61

Define the three types of noise, and provide an example of each.