Deck 11: Social Belonging

Question 1

The active exchange of information between two or more people is called:

A) paralinguistics.
B) emotional intelligence.
C) interpersonal communication.
D) service learning.

Answer 1

C

Question 2

Which statement about active listening is correct?

A) Active listening requires that you pay close attention to the speaker.
B) Active listening is disrespectful to the speaker and other listeners.
C) When actively listening, you focus on how you will respond to what the speaker is saying.
D) When actively listening, you should lean away from the speaker to show you want to hear more.

Answer 2

A

Question 3

What degree of eye contact is appropriate in the United States to indicate to a speaker that you are actively listening?

A) no eye contact
B) minimal eye contact
C) moderate eye contact
D) intense eye contact

Answer 3

C

Question 4

Which is NOT a component of an open posture?

A) facing the speaker
B) sitting up straight
C) relaxing your shoulders
D) crossing your arms

Question 5

Marcie was listening to her friend, Ray, describe the concert they attended over the weekend. As they spoke, Ray said something that Marcie did not understand. Which feedback should Marcie give Ray to improve their communication?

A) "I may be wrong, but you seem a bit distracted. Would you prefer that we talk later instead?"
B) "I'm sorry, I'm not sure what you're saying. Can you explain that again for me?"
C) "That's interesting. What else did you do over the weekend?"
D) "You're telling me everything is fine, but you look like you're upset."

Question 6

Changes in the voice that convey emotion are called:

A) "I" statements.
B) stressors.
C) empathy.
D) paralinguistics.

Question 7

When you understand another person's emotions, you:

A) have empathy for that person.
B) practice discrimination.
C) understand their paralinguistics.
D) display poor emotional intelligence.

Question 8

Gerald is upset because he is trying to study for his anatomy midterm, but his roommate is playing music too loudly for Gerald to concentrate. When Gerald asked him to turn it down, his roommate replied, "Lighten up and have some fun, Gerald!" which only made him angrier. What should Gerald do to manage his anger?

A) practice rapid breathing and walking back and forth
B) focus on how the situation is affecting him and stay silent
C) calmly let his roommate know the situation is upsetting
D) stay in his seat and wait for his anger to pass

Question 9

Marta's friend, Aimee, is upset and crying because she got a bad grade on her geography exam after spending countless hours studying for it. Marta feels bad for her friend and wants to help her. What should Marta say?

A) "You would've done better if you'd spent more time preparing."
B) "This isn't a big deal, and you need to get over it."
C) "I failed a Spanish exam last term, but I worked with my instructor and my grades improved."
D) "So, you're not good at geography, so what? You weren't planning to become a mapmaker after college."

Question 10

Part of being assertive is:

A) keeping your thoughts and feelings to yourself.
B) maintaining a feeling of superiority over others.
C) criticizing others for the mistakes they have made.
D) advocating for yourself without disrespecting others.

Question 11

If you keep your thoughts and feelings to yourself to "avoid causing trouble," which behavior are you exhibiting?

A) aggression
B) passivity
C) assertiveness
D) indifference

Question 12

Which statement about aggression is correct?

A) Aggression is the same as assertiveness.
B) Aggressive communicators tend to be dishonest.
C) Aggressive communicators provoke feelings of fear or dislike.
D) Aggressive communication involves making supportive statements to others.

Question 13

To be assertive in your communication, you should:

A) rehearse what you plan to say.
B) maintain a closed posture.
C) take a strong stance on insignificant issues.
D) end your statements with an upward inflection.

Question 14

Your best friend keeps canceling plans with you at the last minute, and your feelings are hurt. Which of these statements might help you express your feelings to your friend in a constructive, helpful way?

A) "I feel disappointed when you cancel plans with me because I enjoy spending time with you."
B) "You have become such a thoughtless friend. You need to understand how I feel."
C) "This friendship obviously doesn't mean as much to you as it does to me."
D) "I think it's time for me to find some new friends who value me as much as I value them."

Question 15

Which word refers to characteristics or attributes that make us different from one another and that can be the basis for membership in a group?

A) diversity
B) ethnicity
C) empathy
D) discrimination

Question 16

Which word or phrase describes a way to identify a group of people with a common ancestral heritage and, often, a shared history and culture?

A) status
B) race
C) gender
D) ethnicity

Question 17

Which word or phrase refers to an enduring pattern of attraction to others?

A) sexual orientation
B) gender
C) sex
D) ethnicity

Question 18

If you treat people less favorably based on their membership in a particular group, it is known as what?

A) empathy
B) diversity
C) discrimination
D) tolerance

Question 19

Acknowledging, valuing, and respecting what makes people different from you and from one another is called:

A) diversity.
B) tolerance.
C) stereotyping.
D) discrimination.

Question 20

Which skill can be used to help advocate for others being treated unfairly?

A) discrimination
B) tolerance
C) assertiveness
D) stereotyping

Question 21

Lauren notices that the elevator in one of her classroom buildings has been out of service for weeks, making it difficult for her classmate who uses a walker to get to class. Lauren goes to the dean of her college to request that the elevator be fixed, even though she herself does not need it. This is an example of:

A) tolerance.
B) discrimination.
C) multicultural competence.
D) social justice.

Question 22

Multicultural competence is a transferable skill that involves:

A) being aware of your own cultural background, values, and biases.
B) having extensive knowledge about different types of cultures.
C) confronting the biases of others.
D) treating everyone the same.

Question 23

Which of these statements BEST describes a bias?

A) tolerance of an individual based on a social agreement
B) conscious or unconscious feeling in favor or against an idea
C) full and equal protection for all individuals in society
D) mob mentality that can lead to poor decision making

Question 24

What issue is associated with the idea of groupthink?

A) It fosters a mob mentality that leads to poor decision making and creates false assumptions on what is right and wrong.
B) It perpetuates conscious or unconscious feelings in favor of or against a person, idea, or thing.
C) It shows preference for being part of a specific group because that group shares the same ideas and looks.
D) It involves a conscious decision to break the law and destroy anything that the group does not like or agree with.

Question 25

What advice will help you in an interview?

A) Arrive at the exact time of the interview and no earlier.
B) Interrupt the interviewer to ask relevant questions.
C) Prepare a thoroughly detailed PowerPoint presentation.
D) Make good eye contact and ask relevant questions.

Question 26

What might a potential employer do to get to know you on a professional level?

A) They may call your references and ask them to tell specific stories about your personal opinions.
B) They may contact former coworkers to ask about your salary at your old position and if you were nice to work with.
C) They may review your social media posts to determine if you are a professional with integrity and ethics.
D) They may ask you to provide a short biography when you come in for the second interview and ask more personal questions.

Question 27

What is meant by "stretch assignments"?

A) assignments that require you to work late and on weekends to finish
B) challenging work that will help you build your skills for higher-level roles
C) work that requires the input of multiple departments within a large corporation
D) tasks that are easy to manage but take up a large amount of time to finish

Question 28

Which of these statements about supervisors is TRUE?

A) They focus on getting work done rather than how it is done.
B) They are not supposed to help you meet your career goals.
C) They want to increase productivity, no matter the cost.
D) They expect coworkers to get along to increase productivity.

Question 29

Why is it MOST important to avoid office gossip?

A) It can lead to other people talking behind your back.
B) It can set you up for personal attacks and legal trouble.
C) It can erode morale and even get you in trouble.
D) It can be hard to stay on top of the gossip each week.

Question 30

Successful interpersonal communication relies on the speaker, or the person who is sending the message.

Question 31

One of the BEST ways to become a good communicator is to listen.

Question 32

Closed posture conveys attentiveness.

Question 33

Brief responses such as "uh-huh" and "okay" should be used occasionally to indicate to a speaker that you are paying attention.

Question 34

Emotional intelligence is both interpersonal and intrapersonal.

Question 35

When you see other people experiencing strong emotions, your goal should be to change or control what they feel.

Question 36

Each person will deal with conflict differently.

Question 37

Some of us are considered multidimensional.

Question 38

The terms gender and sex have the same meaning.

Question 39

Stereotyping can be based on either real or imagined characteristics.

Question 40

What are the goals of the speaker and receiver in interpersonal communication?

Question 41

List four ways in which you can use body language to indicate to a speaker that you are paying attention to what they are saying.

Question 42

Identify three ways to provide effective verbal feedback while actively listening.

Question 43

Describe common barriers to interpersonal communication and explain what you can do to overcome them.

Question 44

Imagine that you are feeling stressed because you have a number of deadlines and other commitments to contend with simultaneously. Explain what you could do to recognize how this stress is affecting you emotionally.

Question 45

List four strategies for recognizing emotions in other people.

Question 46

Explain what "I" statements are, when they should be used, and why. Be sure to include specific examples.

Question 47

Discuss some strategies you might use to build relationships with a wide variety of people and experience diversity.

Question 48

Explain why it is important to have school belonging and how you can achieve it.

Question 49

Discuss some of the ways you can build positive and productive connections in your career.