Deck 14: Innovation and Continuous Improvement

Question 1

Developing an idea which is new to the world is known as _______________?

A) Invention
B) Innovation
C) Modification
D) Extension

Answer 1

A

Question 2

Putting into practice anything that an organization has not done before is called _______________?

A) Invention
B) Innovation
C) Modification
D) Extension

Answer 2

B

Question 3

Which of these is not one of the six levels of novelty identified in new product development (NPD)?

A) Modification
B) Line extension
C) New category
D) System design

Answer 3

D

Question 4

Continuous improvement is a form of ____________________?

A) Radical innovation
B) Open innovation
C) Step-change innovation
D) Incremental innovation

Question 5

The first stage of implementing continuous improvement is establishing an SOP. What is an SOP?

A) Superior operating procedure
B) Standard operating procedure
C) Superior organizational process
D) Standard organizational process

Question 6

Which of these process steps is in the New Service Development (NSD) process but not included in the New Product Development (NPD) process?

A) Business Analysis
B) Marketing
C) Personnel training
D) Project authorization

Question 7

Which of these is a barrier to effective continuous improvement?

A) Openness to change
B) Clearly defined purpose of the intended change
C) Lack of ongoing commitment from senior management
D) A well organised employee suggestion scheme

Question 8

Organizations which link individual performance with organizational performance are known as ________________________?

A) Enlightened organizations
B) Learning organizations
C) Innovative organizations
D) Improvement organizations

Question 9

Soliciting ideas from many different sources, such as crowdsourcing, to create opportunities for new innovation, is referred to as ____________?

A) Radical innovation
B) Brainstorming
C) Benchmarking
D) Open innovation