Deck 5: Police Management

Question 1

Organizing, which is one of the functions of the managerial process, is __________.

A) the process of preparing for the future by setting goals and objectives and
Developing courses of action for accomplishing them
B) the process by which managers determine how the quality and the quantity of departmental systems and services can be improved, whether goals and objectives are accomplished, whether operations are consistent with plans, and whether officers follow departmental policies and procedures
C) the process of arranging personnel and physical resources to carry out plans and accomplish goals and objectives
D) the process of motivating others to perform various tasks that will contribute to the accomplishment of goals and objectives

Answer 1

C

Question 2

_____ the relationship between resources and outputs.

A) Effectiveness
B) Bureaucracy
C) Management
D) Efficiency

Answer 2

D

Question 3

__________ conduct overall goal formulation and make policy decisions regarding allocation of resources.

A) Top managers
B) Middle managers
C) Lower managers
D) Rank-and-file

Answer 3

A

Question 4

The __________ emphasized a legalistic approach and authoritarian managerial practices intended to control officers' behavior in order to improve crime control and lessen corrupt practices.

A) Classical approach to organization
B) Behavioral police management
C) Systems theory
D) Paramilitary model

Question 5

Which of the following is a classical principle of organization?

A) Discipline
B) Centralization
C) Specialization
D) All of the above

Question 6

__________ will allow managers to understand that any changes made in their unit will have a corresponding impact on other units.

A) Socialization
B) Systems theory
C) Bureaucracy
D) Chain of management

Question 7

__________ is based on open-systems theory and recognizes that there are many internal and external factors that influence organizational behavior.

A) TQM
B) Quality-of-life policing
C) Contingency theory
D) Organizational design

Question 8

A _____ is characterized by few hierarchical levels with wide spans of control, allowing for greater employee autonomy and less control of operations:

A) tall structure
B) police paramilitary unit
C) chain of management
D) flat structure

Question 9

Controlling, which is one of the functions of the managerial process, is __________.

A) the process of preparing for the future by setting goals and objectives and developing courses of action for accomplishing them
B) the process by which managers determine how the quality and the quantity of departmental systems and services can be improved, whether goals and objectives are accomplished, whether operations are consistent with plans, and whether officers follow departmental policies and procedures
C) the process of arranging personnel and physical resources to carry out plans and accomplish goals and objectives
D) the process of motivating others to perform various tasks that will contribute to the accomplishment of goals and objectives

Question 10

Directing individuals to achieve organizational goals in an efficient and effective manner is known as _____.

A) supervision
B) management
C) chain of command
D) None of the above

Question 11

This has been characterized as politically conservative, closed, and secretive.

A) Organizational design
B) Corporate strategies
C) Closed system
D) Private world of policing

Question 12

Systems theory maintains that __________.

A) all parts of a system must function independently if the entire system is to operate effectively
B) all parts of a system are interrelated and dependent on one another
C) changes made in one unit of a system will have a corresponding impact on other units
D) both b and c

Question 13

__________ is the process of motivating others to perform various tasks that will contribute to the accomplishment of goals and objectives.

A) Planning
B) Organizing
C) Leading
D) None of the above

Question 14

Those who criticize the paramilitary design argue that a police officer is not like a soldier. Which of the following is NOT one of the arguments they make?

A) Strict rules cannot be applied to policing
B) A great amount of initiative and discretion are required
C) This managerial philosophy focuses on trusting police officers to do their jobs properly
D) Orders are rarely required because most of the work by patrol personnel takes place on the street and out of the purview of supervisors

Question 15

Which of the following is NOT one of the three fundamental components of community policing?

A) Military structure
B) Partnerships
C) Problem-solving
D) Organizational change

Question 16

Which of the following is NOT one of the three levels on which police management monitors and optimizes performance?

A) The entire organization
B) Police unions
C) Units within the organization
D) Individual personnel

Question 17

According to the text, there are_____ dimensions of police organizational performance

A) Three
B) Six
C) Twelve
D) Seven

Question 18

Which of the following is a FALSE statement about Compstat?

A) It has helped police executives focus their agencies' attention squarely on reducing crime
B) It tends to put a lot of pressure on police commanders and police officers to show "positive" results
C) It has failed to elevate the role of crime analysis and crime mapping
D) It can lead to an excessively short-term and short-sighted approach to policing

Question 19

Which of the following is NOT one of the issues that are negotiated between police unions and management"

A) Salaries and benefits
B) Management styles
C) Grievance procedures
D) Conditions of work

Question 20

Which city made a special attempt to win the hearts and minds of the rank and file members of the police department?

A) Cincinatti
B) New York
C) Los Angeles
D) Chicago

Question 21

Middle managers formulate objectives and plans for implementing decisions from above and coordinate activities from below.

Question 22

The early efforts on police management emphasized the contemporary police management style.

Question 23

Organizing is the process of arranging personnel and physical resources to carry out plans and accomplish goals and objectives.

Question 24

Leading is the process of preparing for the future by setting goals and objectives and developing courses of action for accomplishing them.

Question 25

Organizing, leading, planning, and controlling are four examples of the police managerial process.

Question 26

Police officers may be concerned primarily with the ends but police managers must be concerned with both the means and the ends.

Question 27

The paramilitary model emphasized a legalistic approach and authoritarian managerial practices intended to control officers' behavior.

Question 28

Contingency theory is based on closed-systems theory and recognized that there are many internal and external factors that influence organizational behavior.

Question 29

The foundation for TQM lies in quality-control techniques and the process of continuous improvement.

Question 30

A tall structure is characterized by many hierarchical levels and narrow span of control.

Question 31

Flattening a structure will allow for a more flexible department and improved decentralized decision-making.

Question 32

The paramilitary model of policing emphasizes a legalistic approach and authoritarian managerial process intended to control officers' behavior to improve crime control and lessen corrupt practices.

Question 33

Public Information Officers are the personnel responsible for informing the other officers about the changes in the law and the new case law.

Question 34

If police are to improve police-media relations, they must become more transparent in dealing with the media.

Question 35

The public world of policing is presented to the public as the essence of police work: dedicated public servants performing dangerous work for our safety. .

Question 36

Police associations were evident as early as the 1890s but did not establish themselves until the mid-1960s.

Question 37

As departments become more diverse in their makeup, additional employee organizations develop.

Question 38

Flat structures tend to have a greater degree of specialization with respect to the division of labor or personnel.

Question 39

Police organizations have failed to develop very much critical-incident expertise over the last several decades.

Question 40

Few if any police departments now utilize their own web pages, Facebook pages, Twitter feeds, and YouTube channels to communicate directly with the public.

Question 41

There are four major functions of the police managerial process. List and describe each of these four functions.

Question 42

Discuss the relationship between Broken Windows, Zero Tolerance, and Quality of Life Policing.

Question 43

How would you measure police performance? Be certain to include the three major areas of police measures.

Question 44

Police management has evolved through three phases. Discuss each of the phases and the impact each has had in police management.