Deck 9: Emotional Intelligence

Question 1

Mayer et al. (2008:511) claimed 'Emotional Intelligence is a way of managing one's own emotions, and manipulating other people's emotions, [so that] a person could become successful.'

Answer 1

False

Question 2

Goleman made the claim that EI was more important than intelligence quotient (IQ) in determining the chances of an individual becoming 'successful'. Why did he make that claim?

A) Goleman moved into the world of consultancy and wealth through the proposition that, by denying one's own emotions, and containing other people's emotions, a person could become successful.
B) The reason for this was linked to the changing nature of work and leadership from being a command and control activity to one concerned with winning the hearts and minds of the workforce.
C) The reason for this was linked to the stagnant nature of work and leadership from being a command and control activity to one concerned with authority over the hearts and minds of the workforce.
D) Goleman into the world moved into consultancy and wealth through the proposition that, by enhancing one's own emotions, and exaggerating other people's emotions, a person could become successful.

Answer 2

B

Question 3

Themes such as self-motivation, optimism, trustworthiness, and conscientiousness all figure in Goleman's model of EI but is it true that these did not appear in the original work of Mayer?

Answer 3

True

Question 4

Within the brain sits an ancient structure situated just above the brain- Stem. This almond-shaped area, of which there are two-one on each side of the brain and research puts it at the heart of many of our deepest, most powerful, and uncontrollable urges. What is its name?

A) The hippocampus
B) The Limbic system
C) The amygdala
D) The epinephrine

Question 5

Salovey and Mayer (1990) considered EI to be the ability to manage the whole limbic system actively so that individuals could react having fully considered the nature of the situation facing them, rather than relying on ancient memories that may produce an undesirable outcome. Which best explains their definition of EI?

A) The capacity to reason about emotions, and of emotions to enhance thinking.
B) The incapacity to understand, recognize urges so a person could hope to respond in a more sophisticated and considered manner.
C) The incapacity to reason about emotions, and of emotions to enhance thinking.
D) The capacity of our modern, rational brain and reactions to be swamped by our older, less evolved brain.

Question 6

Is it true that the roots of intelligence tests can be traced back as far as Imperial China and nineteenth-century France but most systems used today have some link to Charles Springer whose general intelligence theory became the dominant model for more than thirty years?

Question 7

Is it true that Gardner (1983) suggested there were seven (later up to nine) different areas he considered met his criteria for being an 'intelligence'?

Question 8

Why do Mayer and Salovey contend that experiencing and expressing positive and negative emotions was necessary for personal growth and produce better outcomes when dealing with others and ourselves?

A) By understanding more about others' emotions, individuals could take more control of others and could make individual decisions by if they could harness others' emotions.
B) Efficient thought and behaviour tame emotional responses. Good organizations are places where feelings are managed or removed.
C) The expression of emotion is the belief that organizational order and manager/worker efficiency are rational matters. Cool strategic thinking must not to be sullied by emotional feelings.
D) By understanding more about our emotions, individuals could take more effective control of our bodies and individuals could make better decision makers if they could recognize and harness emotions.

Question 9

Goleman's approach was to combine Salovey's view of EI as a set of abilities into a more 'mixed' model that uses abilities, attributes, and other properties of an individual. What were the key components to Goleman's model?

A) 1. Self-awareness, 2. Managing emotions, 3. Motivating oneself, 4. Recognizing emotion in others, 5. Handling self
B) 1. Self-awareness, 2. Managing emotions, 3. Motivating oneself, 4. Recognizing emotion in self, 5. Handling relationships
C) 1. Self-awareness, 2. Managing emotions, 3. Motivating oneself, 4. Recognizing emotion in others, 5. Handling relationships
D) 1. Self-awareness, 2. Managing emotions, 3. Motivating others, 4. Recognizing emotion in others, 5. Handling relationships

Question 10

Fiction points to characters such as Shakespeare's Iago and Machiavelli's Prince, who manipulate the emotions of others for their own devious ends. To avoid negative outcomes, why must organizations must wary of individual managers who practise the 'dark side' of EI tactics?

A) Those high in EI, given competition for scarce resources typical in many organizations, are likely to use their skills to advance their own interests even at the expense of others in the workplace, which may prove detrimental to the organisation.
B) Those with strong EI abilities may, 'display emotions that are inappropriate nor conducive to achieving objectives because their emotional presentation is aligned to their inner feelings'.
C) Those with high EI are likely to focus on those individuals who are strategically important to them. This could mean colleagues are looking for clues in their line manager and immediate colleagues.
D) Managers with high EI may be unable to spot signs of strength or competencies in their rival, which as a result, they could not gain an advantage in the negotiations. This may not enable them to gain additional resources or reduce any pressured targets.