Deck 6: Interpersonal Communication And Conversation

Question 1

This principle of conversations explains the need of varying the conversation depending on the people involved,the topic,and the context:

A)principle of immediacy
B) principle of politeness
C) principle of flexibility
D)principle of dialogue

Answer 1

C

Question 2

According to the text,which of the following is an appropriate topic for small talk?

A)highly controversial topics
B) topics that will arouse deep emotions
C) lengthy,complex conservations.
D)a brief interaction in an elevator.

Answer 2

D

Question 3

Which of the following statements about monologic and dialogic communication is true?

A)Monologic communication is usually preferable to dialogic communication.
B) Dialogic communication involves striving for empathy and mutual understanding.
C) Monologic communication is preferable in stressful situations.
D)Monologic communication is preferable in non-stressful situations.

Answer 3

B

Question 4

Which of the following sequences accurately depicts the five stages of conversation?

A)feedforward,turn-taking,business,feedback,follow-up
B) opening,business,feedback,turn-taking,closing
C) opening,feedforward,business,feedback,closing
D)feedforward,feedback,dialogue,turn-taking,follow-up

Question 5

After listening to Porter talk on and on about how hard his communication theory class is,Pepper finds an opening in the conversation and says,"Porter,I have something to say." Pepper is using a ?__________ cue.

A)turn-requesting
B) turn-yielding
C) back-channeling
D)turn-denying

Question 6

Robert is not prepared for the discussion in history class this morning. Every time the history
Instructor asks the class a question,Robert looks down and avoids eye contact with the instructor. Robert is displaying __________ cues.

A)turn-yielding
B) turn-requesting
C) turn-denying
D) turn-maintaining

Question 7

In dialogue,each person is both

A)evaluator and sender.
B) receiver and evaluator.
C) sender and receiver.
D)speaker and sender.

Question 8

When Manny compliments Matthew on his great oral presentation,Matthew replies,"It was nothing,
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Instructor's Manual and Test Bank for Essentials of Human Communication,Eighth Edition
Anyone could have done that." Matthew's response to Manny's compliment is an example of

A) minimizing.
B) accepting.
C) retracting.
D) verbalizing.

Question 9

Kimberly has a tendency to omit the opening stage of conversations in her workplace.She tends to just jump into a conversation without any type of greeting. Kimberly's omission of the greeting

A)is a good example of phatic communication.
B) may cause her coworkers to feel uncomfortable and throw them off guard.
C) probably goes unnoticed.
D)is appropriate for the situation.

Question 10

Lillian is ___________________ when she expresses her regret and sorrow for what she did to her best friend Mansour and admits the wrongdoing was her fault.

A)apologizing
B) engaging in other-orientation
C) engaging in problem solving
D)engaging in problem analysis

Question 11

Which of the following statements is generally true about interpersonal communication?

A)It occurs between two people who have a relationship.
B) It is not contingent on a relationship between the people interacting.
C) It can be synonymous with intrapersonal communication.
D)It occurs among 3 or more people.

Question 12

Generally,which stage of the conversation process includes the substance of the conversation?

A)business
B) feedforward
C) dialogue
D)feedback

Question 13

In which of the following situations would the rules of society most likely govern the interaction?

A)a parent asking children about their homework assignments
B) a friend asking for a ride to school
C) strangers conversing with each other as they stand in line for tickets to a movie
D)coworkers talking over drinks after a hectic workday

Question 14

Statements such as,"I'm going to tell you something because I consider you a friend," and "Please ?listen to everything I have to say before you respond" are most appropriately made in which stage of ?conversation?

A)feedforward
B) business
C) opening
D)dialogue

Question 15

Which of the following is NOT one of the guidelines for effective apologies?

A)Admit wrongdoing.
B) Justify your behavior by mentioning that everyone does it or that others have done worse.
C) Avoid excuses.
D)Give assurance that it will not happen again.

Question 16

According to your text,when Aisha says to her best friend,"Where did you get that watch? I love ?it!" she is

A)praising.
B) complimenting.
C) critiquing.
D)asserting.

Question 17

The more impersonal the interaction between people,the more likely they will

A)respond to each other as unique individuals.
B) respond to each other according to societal rules.
C) establish conversation rules unique to the interaction.
D)begin self-disclosing quickly.

Question 18

Caitlyn is always willing to confirm another person's importance by understanding how important their time is and offering to help them when necessary. Which maxim of the principle of politeness is Caitlyn demonstrating?

A)tact
B) generosity
C) agreement
D) sympathy

Question 19

Interruptions,in contrast to back-channeling cues,are attempts to take over the role of the

A)listener.
B) speaker.
C) channel.
D)message.

Question 20

Artemis and Diana are engaged in a conversation about global warming.After Artemis speaks at
Length about the importance of the issue,Artemis says to Diana,"You think this is important too,right?" Artemis has used a __________ cue.

A)turn-maintaining
B) turn-yielding
C) turn-denying
D)turn-requesting

Question 21

__________ refers to the joining of the speaker and the listener to create a sense of togetherness.

Question 22

The fourth step of the conversation,the feedback stage,is the reverse of the opening.

Question 23

Immediacy does NOT provide a sense of togetherness,of oneness,between speaker and listener.

Question 24

According to the principle of dialogue,__________ communication is preferable to __________ communication.

Question 25

Dialogic communication is communication in which people exhibit respect and concern for one ?another.

Question 26

The most common nonverbal greeting,especially in business,is the handshake.

Question 27

The speaker cues,in a conversation,usually begin with __________ cues and progress to __________ cues.

Question 28

Asking a gas station attendant for directions is NOT considered interpersonal communication.

Question 29

Reflecting back on the conversation is most appropriate during the ____________ stage.

Question 30

A __________ is a message of praise,flattery,or congratulations.

Question 31

Small talk only happens in person and not in computer-mediated communication.

Question 32

Back-channeling cues are used to communicate various types of information back to the speaker without assuming the role of speaker.

Question 33

Both speakers and listeners may offer turn-taking cues in conversations.

Question 34

The principle of __________ suggests that participants in face-to-face conversation should exchange roles of speaker and listener frequently throughout the interaction.

Question 35

The closing stage of a conversation often reveals how satisfied those taking part were with the conversation.

Question 36

A __________ compliment is one that is NOT completely positive.

Question 37

Effective conversationalists need to be flexible.

Question 38

Turn-maintaining cues do NOT allow you to communicate your wish to maintain the role of speaker.

Question 39

The five stages of conversation are __________,feedforward,__________,__________,and ?closing.

Question 40

Turn-requesting cues let the speaker know that you would like to say something and take a turn as ?speaker.