Deck 10: Communication in Organizations

Question 1

Which of the following is not likely to improve the listen skills of a student during a lecture?

A) Making eye contacts with the speaker.
B) Avoiding distracting actions or gestures.
C) Asking questions.
D) Asking a friend if he/she understands the lecture.

Answer 1

D

Question 2

As a manager, John often uses written memos to communicate with his employees. In terms of formality or informality of communication, what type of communication is John using?

A) Formal communication.
B) Informal communication.
C) Traditional ways of communication.
D) Personal communication.

Answer 2

A

Question 3

If your desire is to improve your listening skills, you would probably seek training in:

A) Verbal communication.
B) Nonverbal communication.
C) Active listening.
D) Informal communication.

Answer 3

C

Question 4

Sue and Mary often talk about their work schedules and responsibility during lunch. They also inform each other about what is taking place in the organization. This type of communication between Sue and Mary is an example of:

A) Formal communication.
B) Gossip.
C) Informal communication.
D) Written communication.

Question 5

Rebecca has just received a memo from her supervisor. She is reading the memo and trying to understand exactly what her supervisor wants her to do. Rebecca is ____ the memo she received.

A) Encoding.
B) Translating.
C) Decoding.
D) Viewing.

Question 6

Mark left a message on John's voice mail. However, John was not able to decipher this message. According to the communication process, John was not able to ______ Mark's message.

A) Receive.
B) Provide feedback.
C) Encode.
D) Decode.

Question 7

In the case "Bridging the Two Worlds: The Organizational Dilemma," management had separate washrooms and separate lunchrooms, as well as other perks that floor employees did not have. If this implies some type of communication within the organization, what form of communication is it?

A) Informal.
B) Formal.
C) Nonverbal.
D) Verbal.

Question 8

John wants to inform his colleague Mark about an important issue concerning their department. John sends an e-mail message to Mark. Using the e-mail as a medium to inform Mark is an example of:

A) Communication feedback.
B) Communication noise.
C) Communication channel.
D) Communication decoder