Deck 2: The Context of Modern Organizations Diversity, Quality, Technology, International

Question 1

Which of the following is not true about the context of modern organizations?

A) Technology effects on organizations.
B) Decreasing global emphasis of managers.
C) Increasing workforce diversity.
D) Emphasis on managing for quality.

Answer 1

B

Question 2

Which of the following is true about the workforce diversity context of modern organizations?

A) Workforce diversity brings people into organizations with vastly different ways of thinking about their environment.
B) Managers need to harness those differences to reach organizational goals successfully.
C) Workforce diversity can increase an organization's conflict potential.
D) All answers are true about the workforce diversity context of modern organizations.

Answer 2

D

Question 3

Which of the following is not true about managing for quality in modern organizations?

A) Managing for quality asks managers to continuously improve quality.
B) Managers do not need to rethink how different parts of their organization contribute to quality services and products.
C) Fully successful quality management usually requires major changes in an organization's culture.
D) Managing for quality asks managers to focus on customer desires.

Answer 3

B

Question 4

Which of the following is true about the technology context of modern organizations?

A) Managers now have more organizational design options to build flexible, responsive organizations than ever before.
B) Computing technologies have reshaped manufacturing processes worldwide.
C) Communication technologies let people stay connected, no matter where they are in the world.
D) All answers are true about the technology context of modern organizations.

Question 5

The racial/ethnic group with the lowest projected growth in the United States civilian labor force is

A) Whites.
B) Blacks.
C) Asians.
D) Hispanics.

Question 6

Which of the following is not a reason that managing for diversity is good business strategy?

A) Organizations must offer services to a wide range of customers.
B) Diversity reduces the amount of organizational conflict.
C) Diversity can help organizations better meet customer expectations.
D) U.S. organizations must compete in global markets.

Question 7

The expected gender profile of the labor force in 2016 shows

A) 25.8% women.
B) 46.6% women.
C) 64.2% women.
D) 75.9% women.

Question 8

The expected ethnic profile of the labor force in 2016 shows

A) 15.2% non-white workers.
B) 35.4% non-white workers.
C) 46.7% non-white workers.
D) 57.4% non-white workers.

Question 9

Managing for diversity features which of the following characteristics?

A) Harness the potential of all sources of difference within an organization's workforce.
B) Managers actively tap diverse perspectives and rethink their approach to tasks and markets.
C) Managing for diversity is not affirmative action in disguise.
D) All answers are correct.

Question 10

Which of the following statements is not true about managing for diversity?

A) Channel the potential of a diverse workforce toward the organization's goals.
B) Personnel policies stay the same as before workforce diversity increased.
C) Actively preserve a diversity of viewpoints.
D) Help employees get the satisfaction they want from their work experience.

Question 11

American organizations started to embrace quality management in the

A) 1920s.
B) 1940s.
C) 1970s.
D) 1980s.

Question 12

Quality management's roots can be traced to the

A) 1920s.
B) 1940s.
C) 1970s.
D) 1980s.

Question 13

Quality management's roots lie in

A) Service.
B) Manufacturing.
C) Customer satisfaction.
D) The public sector.

Question 14

Quality management applies to which of the following aspects of organizations?

A) Production.
B) Service.
C) Processes.
D) Each answer is an organizational aspect to which quality management applies.

Question 15

_________________ coined the phrase gold in the mine to refer to long-term payoffs of quality management.

A) Walter A. Shewhart.
B) Armand V. Feigenbaum.
C) Joseph M. Juran.
D) W. Edwards Deming.

Question 16

_________________ was the first to recognize that process abnormalities caused variability in manufacturing processes.

A) Walter A. Shewhart.
B) Armand. V. Feigenbaum.
C) Joseph M. Juran.
D) W. Edwards Deming

Question 17

The person who developed a quality control method that involved people both within and outside a quality control department was

A) Walter A. Shewhart.
B) Armand. V. Feigenbaum.
C) Joseph M. Juran.
D) W. Edwards Deming.

Question 18

Which of the of the following people do the Japanese view as the most important contributor to their quality management methods?

A) Walter A. Shewhart
B) Armand. V. Feigenbaum
C) Joseph M. Juran
D) W. Edwards Deming

Question 19

Kaoru Ishikawa is a major Japanese contributor to quality management. Which of the following perspectives or tools did Ishikawa bring to QM?

A) Statistical quality control.
B) Quality control circles.
C) Ishikawa emphasized human factors in QM.
D) Each answer is a perspective or tool from Ishikawa.

Question 20

Genichi Taguchi is a major Japanese contributor to quality management. Which of the following perspectives or tools did Taguchi bring to QM?

A) He viewed any lack of quality as a loss to society.
B) Taguchi developed a "loss function" to measure the costs of quality losses that decision makers could use to guide their QM efforts.
C) Taguchi applied experimental design to quality assessment.
D) Each answer is a perspective or tool from Taguchi.

Question 21

Which of the following is not a major emphasis of quality management?

A) Processes.
B) Customers.
C) Chain of command.
D) Interdependence with suppliers.

Question 22

Which of the following statements is true about quality management?

A) A goal of quality management is increased profit.
B) A goal of quality management is long-term cost reduction.
C) A goal of quality management is statistical control.
D) A goal of quality management is continuous quality improvement.

Question 23

Which of the following is not a quality management tool or technique?

A) Flowchart.
B) Path analysis.
C) Benchmarking.
D) Pareto chart.

Question 24

Which of the following is not a quality management tool or technique?

A) Control chart.
B) Checksheet.
C) Variance analysis.
D) Cause and effect diagram.

Question 25

A manager who compares an organization's processes to those of an industry leader is using which of the following quality management tools or techniques?

A) Control chart.
B) Pareto chart.
C) Benchmarking.
D) Quality function deployment.

Question 26

A quality management tool for translating customer needs into engineering requirements is

A) Quality function deployment.
B) Benchmarking.
C) Pareto chart.
D) Control chart.

Question 27

A manager who uses a line graph to show a process's performance over time is using a

A) Pareto chart.
B) Flowchart.
C) Control chart.
D) Function chart.

Question 28

A manager who wants to isolate major problems from minor ones as part of quality management would likely use a

A) Checksheet.
B) Pareto chart.
C) Flowchart.
D) Control chart.

Question 29

The best tool to let a manager count product defects is a

A) Checksheet.
B) Flowchart.
C) Control chart.
D) Pareto chart.

Question 30

A quality management technique that shows whether process variability is within control limits is

A) Variance analysis.
B) Benchmarking.
C) Quality function deployment.
D) Control charting.

Question 31

A quality management tool that shows the steps and the relationships among steps in a process is a

A) Checksheet.
B) Flowchart.
C) Control chart.
D) Pareto chart.

Question 32

Which of the following groups is least likely to be involved with a quality management analysis team examining the organization's hiring process?

A) Human resources.
B) Union representatives.
C) Accounting.
D) Newly hired employees.

Question 33

Which of the following statements is false about the quality management process?

A) Quality management is a long-term process.
B) Communication is primarily top-down.
C) Quality management is customer focused.
D) Managers can create a climate of high work involvement.

Question 34

Quality management research has shown which of the following results?

A) Continuous improvement efforts increase process efficiency and reduce costs.
B) Quality can attract new customers and increase the retention of old ones.
C) Some quality management efforts produced poor results because managers did not target improvements to areas with the greatest long-term positive effect on profits.
D) All answers are correct.

Question 35

Changes in computing and communications technology include which of the following?

A) High-speed computer processors and large memory capacity let you create animated three-dimensional business presentations.
B) Laptop and palmtop computers allow connections to the Internet from airport and aircraft telephones or cyber-cafés.
C) Wave division multiplexing technology uses the multiple colors of a single beam of light as communication channels.
D) All answers are correct.

Question 36

Which of the following is true of manufacturing in the future?

A) Almost no inventory.
B) Direct links to customers or end users.
C) Mixing custom-made items and long production runs
D) All answers are correct.

Question 37

Which of the following is a manufacturing innovation?

A) Robotics.
B) Laser cutting.
C) New materials and bonding methods.
D) Each answer is a manufacturing innovation.

Question 38

Which of the following describes modern organizations and management?

A) Flexible strategies focused on customer needs and global markets.
B) Decentralized organizational designs.
C) Wide use of self-managing work teams.
D) Each answer describes modern organizations and management.

Question 39

Country cultures that place a high value on predictability and structure are high in

A) Power distance.
B) Masculinity.
C) Uncertainty avoidance.
D) Long term.

Question 40

Country cultures that value flexibility and prefer few formal rules are

A) Low power distance.
B) Short-term orientation.
C) Low masculinity.
D) Low uncertainty avoidance.

Question 41

Country cultures that prefer to act as members of groups are

A) Low individualism.
B) Low masculinity.
C) Low uncertainty avoidance.
D) High uncertainty avoidance.

Question 42

Cultures that place a high value on decisiveness, assertiveness, and independence are high on which dimension?

A) Uncertainty avoidance.
B) Power distance.
C) Individualism.
D) Masculinity.

Question 43

Cultures that place a high value on warm interpersonal relationships and act with caring are low on

A) Masculinity.
B) Power distance.
C) Uncertainty avoidance.
D) Individualism.

Question 44

Cultures that prefer autocratic management styles are likely

A) Low masculinity.
B) Low uncertainty avoidance.
C) High power distance.
D) Short-term orientation.

Question 45

Cultures that prefer participation in management are likely

A) High masculinity.
B) Low long-term orientation.
C) High individualism.
D) Low power distance.

Question 46

Cultures in which people function well working in teams are likely

A) High masculinity.
B) Low individualism.
C) High long-term orientation.
D) Low uncertainty avoidance.

Question 47

China is

A) High power distance and low uncertainty avoidance.
B) High power distance and high uncertainty avoidance.
C) Low power distance and high uncertainty avoidance.
D) Low power distance and low uncertainty avoidance.

Question 48

Sweden is

A) High power distance and low uncertainty avoidance.
B) High power distance and high uncertainty avoidance.
C) Low power distance and high uncertainty avoidance.
D) Low power distance and low uncertainty avoidance.

Question 49

Mexico is

A) High power distance and low uncertainty avoidance.
B) High power distance and high uncertainty avoidance.
C) Low power distance and high uncertainty avoidance.
D) Low power distance and low uncertainty avoidance.

Question 50

People in countries that rely less on formal rules and more on direct interpersonal interactions are

A) Low power distance and low uncertainty avoidance.
B) Low power distance and high uncertainty avoidance.
C) High power distance and low uncertainty avoidance.
D) High power distance and high uncertainty avoidance.

Question 51

Which of the following countries is most likely to rely on middle management to coordinate activities?

A) Austria.
B) China.
C) Mexico.
D) United States.

Question 52

People in countries that prefer well-defined procedures to guide daily behavior, with managers settling exceptional matters, are

A) Low power distance and low uncertainty avoidance.
B) Low power distance and high uncertainty avoidance.
C) High power distance and low uncertainty avoidance.
D) High power distance and high uncertainty avoidance.

Question 53

Technology is not part of the context of modern organizations.

Question 54

Workforce diversity and quality management are two parts of the context of modern organizations.

Question 55

Managing for quality asks managers to focus on customer desires and continuously improve quality.

Question 56

Modern managers do not need to develop a global mindset.

Question 57

Union status is a dimension of workforce diversity.

Question 58

Sexual orientation is a dimension of workforce diversity.

Question 59

The projected growth in the U.S. civilian labor force is expected to be greater for men than women.

Question 60

The age range with the highest projected growth in the U.S. civilian labor force is 55 and older.

Question 61

Different worldviews held by members of a diverse workforce decrease the potential for conflict in an organization.

Question 62

Managing for diversity is another term for affirmative action.

Question 63

An organization's mission statement should clearly state how members should reach organizational goals.

Question 64

Managing diversity is a good business strategy.

Question 65

A diverse workforce can help a company better meet customer needs.

Question 66

Having a diverse workforce helps managers attract customers from diverse backgrounds.

Question 67

Increasing workforce diversity has little effect on an organization's conflict levels.

Question 68

Managing diversity asks people to give up their individuality and take on the values of the majority.

Question 69

Managers who value diversity aggressively embrace it and actively try to build a diverse workforce.

Question 70

Managing for diversity and affirmative action are the same ideas.

Question 71

American organizations began to heavily embrace quality management in the 1920s.

Question 72

Quality management is a Japanese invention.

Question 73

Quality management applies only to manufacturing firms.

Question 74

The Japanese view W.E. Deming as the most important contributor to their quality management techniques.

Question 75

A. V. Feigenbaum coined the phrase gold in the mine to refer to the long-term payoffs of quality management

Question 76

The Taguchi method is a set of techniques that applies experimental design to quality assessment.

Question 77

QM is not a worldwide phenomenon. It is limited to the United States and Japan.

Question 78

Quality awards exist in different countries and world regions.

Question 79

A goal of quality management is increased profit.

Question 80

A goal of quality management is continuous improvement in products, services, and processes.