Deck 6: Organizational Socialization

Question 1

Which of the following are characteristics of organizational socialization?

A) It is a powerful process by which people learn an organization's culture.
B) It helps shape and maintain an organization's culture and affects individual behavior.
C) The socialization process almost inevitably imprints individual members with organizational values.
D) Each answer describes an organizational socialization characteristic.

Answer 1

D

Question 2

Which of the following is not an organizational socialization characteristic?

A) It typically is a process an individual experiences well after joining an organization.
B) People adjust to new jobs and new groups of people through the organization's socialization process.
C) It helps people acquire values and role behaviors that are important in an organization's culture.
D) It includes work skill development and adjustment to immediate workgroup norms.

Answer 2

A

Question 3

_____________ are behaviors a person must accept to remain a member of the organization.

A) Pivotal role behaviors.
B) Relevant role behaviors.
C) Peripheral role behaviors.
D) Focal role behaviors.

Answer 3

A

Question 4

Those role behaviors believed desirable by the organization but not essential to group membership are

A) Pivotal role behaviors.
B) Peripheral role behaviors.
C) Relevant role behaviors.
D) No answers are correct.

Question 5

Role behaviors that are neither necessary nor desirable are

A) Relevant role behaviors.
B) Peripheral role behaviors.
C) Pivotal role behaviors.
D) Focal role behaviors.

Question 6

A clerical worker who routinely helps coworkers solve computer-related problems is engaging in

A) Pivotal role behaviors.
B) Relevant role behaviors.
C) Peripheral role behaviors.
D) No answers are correct.

Question 7

Role behaviors typically found in a worker's job description are

A) Pivotal.
B) Relevant.
C) Peripheral.
D) Focal.

Question 8

Celebrating coworker birthdays during work hours is a

A) Pivotal role behavior.
B) Peripheral role behavior.
C) Relevant role behavior.
D) No answers are correct.

Question 9

For a nurse, taking patients' temperatures and monitoring their vital signs are

A) Relevant role behaviors.
B) Peripheral role behaviors.
C) Pivotal role behaviors.
D) No answers are correct.

Question 10

Before a prospective employee joins an organization, the most likely role sender is

A) A coworker.
B) The recruiter.
C) The supervisor.
D) The employee handbook.

Question 11

The most likely response of a role sender to peripheral role behaviors is

A) Reinforcement.
B) Sanction.
C) Nonreinforcement.
D) No answers are correct.

Question 12

Which of the following is not a role episode characteristic?

A) Role episodes communicate pivotal and peripheral role behaviors.
B) Role episodes have a role sender and a focal person.
C) The focal person perceives the desired role and tries to accurately engage in it.
D) Role episodes repeat until the focal person accepts the desired behavior or leaves the organization.

Question 13

Reinforcement and sanctions are the most likely responses to which of the following role behaviors?

A) Peripheral, pivotal
B) Pivotal, relevant
C) Peripheral, relevant
D) Pivotal, focal

Question 14

Which of the following is not a boundary transition dimension?

A) Hierarchical.
B) Functional.
C) Downward.
D) Inclusionary.

Question 15

A newly hired employee first crosses the ______________ boundary.

A) Functional.
B) Inclusionary.
C) Hierarchical.
D) No answers are correct.

Question 16

The socialization process that emphasizes development and use of skills in doing a job is found in the ______________ boundary transition.

A) Pivotal.
B) Hierarchical.
C) Inclusionary.
D) Functional.

Question 17

A person who is promoted within an organization has made a(n) ______________ transition.

A) Inclusionary.
B) Hierarchical.
C) Functional.
D) Pivotal.

Question 18

The socialization process that emphasizes rewards for good performance and taking on more responsibility is found in the ______________ boundary transition.

A) Hierarchical.
B) Functional.
C) Inclusionary.
D) No answers are correct.

Question 19

The socialization process that emphasizes values, norms, and required behaviors is found in the ______________ boundary transition.

A) Hierarchical.
B) Functional.
C) Inclusionary.
D) No answers are correct.

Question 20

An employee has been promoted to a position that requires new skills. The promotion also shows that the "inner circle" of power holders in the organization has accepted the employee. Which of the following boundary transitions has the employee made?

A) Hierarchical.
B) Functional.
C) Inclusionary.
D) All answers are correct.

Question 21

Which of the following statements is false?

A) Organizations must be careful not to over-specify behavior for a certain role.
B) Uniformity in values and behaviors among members can increase conflict potential.
C) There is a constant interplay between socialization efforts and a person's pull for individuation.
D) Members of an organizational culture feel they should have some degree of conformity.

Question 22

Which of the following statements is true about the stages of organizational socialization?

A) Socialization processes are methods organizations use to shape the values and behavior they want you to have.
B) You experience the stages of socialization in your first job, in successive positions within the same organization, or in a new position in a different organization.
C) The product of one socialization stage becomes the input to the next socialization stage.
D) Each answer is a true statement about the stages of organizational socialization.

Question 23

Organizations use all the following socialization processes during the anticipatory socialization stage except

A) Recruitment activities.
B) Mentoring.
C) Realistic job previews.
D) Selection and screening devices.

Question 24

The first stage of socialization is

A) Entry/encounter.
B) Metamorphosis.
C) Recruitment.
D) Anticipatory socialization.

Question 25

Which of the following statements about realistic job previews is false?

A) They are used as a method of socialization during the anticipatory stage.
B) They have undesirable effects on turnover.
C) Work site visits are one method of realistic job preview.
D) Job applicants receive negative and positive information.

Question 26

Realistic job previews can

A) Set applicant expectations high.
B) Lower expectations about the organization.
C) Set expectations that are neither unrealistically high nor low.
D) Give positive information about the organization.

Question 27

Which of the following statements is false about socialization processes in the anticipatory stage?

A) The recruitment process gives people a set of expectations about the organization.
B) Employment interviews affect expectations about the organization.
C) Realistic job previews are used to give potential employees realistic expectations about the organization.
D) Selection and screening devices are socialization processes only for new employees.

Question 28

When a person enters an organization after being hired, he or she is in the ______________ stage of socialization.

A) Anticipatory.
B) Entry/encounter.
C) Metamorphosis.
D) No answers are correct.

Question 29

Which of the following statements is false about the entry/encounter stage of socialization?

A) A purpose of the entry/encounter stage of socialization is to teach a new employee about workgroup norms.
B) The new employee learns the norms of the immediate workgroup and the organization; the norms of these two groups are the same.
C) The new employee must adapt to changes in both work and nonwork roles.
D) A purpose of the entry/encounter stage of socialization is to teach new employees about tasks and responsibilities.

Question 30

During the entry/encounter stage of socialization, the more an organization wants to change a new employee's self-image, the more ___________ role behaviors it will require.

A) Relevant.
B) Peripheral.
C) Pivotal.
D) No answer lists what an organization will require during the entry/encounter stage of socialization.

Question 31

Which of the following is not a source of socialization during the entry/encounter socialization stage?

A) Recruiters
B) Coworkers
C) Supervisors
D) Job

Question 32

The first step in creating an employee's new self-image is

A) Refreezing.
B) Changing.
C) Unfreezing.
D) Entry.

Question 33

Employees who are given an extremely easy or extremely hard task upon organizational entry are participating in which of the following socialization processes?

A) Formal training programs.
B) Apprenticeship programs.
C) Indoctrination programs.
D) Debasement experiences.

Question 34

When employees begin to resolve the demands of many socialization sources, they have entered the ______________ stage of socialization.

A) Anticipatory.
B) Entry.
C) Encounter.
D) Metamorphosis.

Question 35

Which of the following is not a response a person can have in the metamorphosis stage of socialization?

A) Rebellious response.
B) Role innovation.
C) Debasement response.
D) Content innovation.

Question 36

In the metamorphosis stage of organizational socialization, when an employee rejects most parts of a role and redefines it, she is having which type of socialization response?

A) Rebellion.
B) Role innovation.
C) Content innovation.
D) Custodial.

Question 37

A person who does not accept any aspects of a sent role in an organization is likely having the ______________ socialization response.

A) Rebellious.
B) Custodial.
C) Role innovation.
D) Content innovation.

Question 38

A person who wants to change or improve the way he or she does a job in some minor ways is having which of the following socialization responses?

A) Rebellious.
B) Custodial.
C) Content innovation.
D) Role innovation.

Question 39

When a person conforms completely to role requirements, she is having which of the following socialization responses?

A) Rebellious.
B) Role innovation.
C) Content innovation.
D) Custodial.

Question 40

Basic military training tries to get which of the following socialization responses from new recruits?

A) Rebellious.
B) Custodial.
C) Content innovation.
D) Role innovation.

Question 41

Which of the following types of organizations is most likely to require custodial socialization responses on the part of new employees?

A) Advertising agency.
B) Computer software developer.
C) City police department.
D) Electronic equipment sales.

Question 42

A new clerical employee questions the computer software used by the organization and suggests an alternative. The employee is having which of the following socialization responses?

A) Custodial.
B) Content innovation.
C) Role innovation.
D) Rebellious.

Question 43

Which of the following socialization responses will likely result in termination or resignation?

A) Custodial.
B) Role innovation.
C) Content innovation.
D) Rebellious.

Question 44

Which of the following organizations is most likely to view role innovation as an acceptable socialization response?

A) City fire department.
B) Hospital.
C) Advertising agency.
D) The FBI.

Question 45

Which of the following statements is false?

A) People with high levels of job-related skills learn job duties more quickly than people with fewer skills.
B) People who do not feel effective in dealing with new experiences (low self-efficacy beliefs) adopt innovative responses to organizational socialization.
C) An employee's needs may affect which socialization sources are more influential.
D) Inappropriate attribution processes can impair effective socialization of new employees.

Question 46

Employees who feel effective in dealing with new experiences (high self-efficacy beliefs) likely adopt which of the following socialization responses?

A) Innovative.
B) Custodial.
C) Rebellious.
D) All answers are correct.

Question 47

Employees who feel ineffective in dealing with new experiences (low self-efficacy beliefs) likely adopt which of the following socialization responses?

A) Innovative.
B) Custodial.
C) Rebellious.
D) All answers are correct.

Question 48

About what percentage of expatriates receive cross-cultural training before leaving their home country?

A) 20%
B) 30%
C) 50%
D) 60%

Question 49

Which of the following statements is false about expatriate adjustment?

A) There are many failures in overseas assignments.
B) Employees are selected for overseas assignments based on their performance in the home country.
C) Cross-cultural training for expatriates' spouses or partners usually has no benefit for adjustment to a new country culture.
D) Some countries are harder to adapt to than others.

Question 50

Which of the following statements is false about repatriate adjustments?

A) Repatriation is often easier if the employee has a mentor in the home office.
B) Perquisites (privileges) that are part of international assignments can be dysfunctional.
C) Required home office visits can help maintain accurate expectations about the home country.
D) Most multinationals offer predeparture training to employees preparing for return to the home office.

Question 51

The socialization process that has some of the strongest ethical implications is

A) Indoctrination.
B) Selection and screening.
C) Debasement experiences.
D) Realistic job previews.

Question 52

Employees do not learn about an organization's culture from its socialization processes.

Question 53

In the broadest sense, organizational socialization focuses on employee adjustment to an organization.

Question 54

Managers do not use socialization processes to affect the behavior of people they hire.

Question 55

Organizational socialization is usually the first behavioral process a person experiences after joining an organization.

Question 56

Organizational socialization can affect a person's desire to stay with an organization.

Question 57

A role is a set of activities, duties, responsibilities, and required behaviors that the organization wants an individual to acquire.

Question 58

Pivotal role behaviors are behaviors a person need not accept to join and remain a member of the organization.

Question 59

Relevant role behaviors are behaviors the organization considers desirable and good, but not essential to membership.

Question 60

Peripheral role behaviors are behaviors that are neither necessary nor desirable, but are behaviors an organization allows.

Question 61

Pivotal role behaviors are the same across different types of organizations.

Question 62

Peripheral role behaviors can become pivotal role behaviors.

Question 63

A role episode communicates pivotal and peripheral role behavior.

Question 64

Organizational socialization processes usually formally describe pivotal role behavior, such as in a job description or company policy.

Question 65

Managers use reinforcement and sanctions to shape peripheral role behaviors.

Question 66

Managers often find themselves acting as role senders.

Question 67

Perceptual processes operate during role episodes.

Question 68

Boundary transitions occur when a new employee crosses the organization's boundary upon joining the organization.

Question 69

The employee is least susceptible to organizational influences just before and just after a boundary transition.

Question 70

The socialization process is most intense before and after boundary transitions.

Question 71

A newly hired person most likely makes a hierarchical boundary transition.

Question 72

The hierarchical dimension of a boundary transition involves moving upward in the organization into a position with more authority.

Question 73

The socialization process of the inclusionary boundary dimension heavily emphasizes values, norms, and required behaviors.

Question 74

The inclusionary boundary transition usually operates independently from the functional and hierarchical boundary transitions.

Question 75

The target of an organization's socialization efforts also wants to keep her or his individuality.

Question 76

Lack of uniformity in values and behavior can increase conflict potential in an organization.

Question 77

People go through the three socialization stages whenever they move into a new position within a company.

Question 78

Realistic job previews try to make a potential new employee's image of the organization similar to its reality.

Question 79

During the metamorphosis stage, the organization wants to give the employee a new self-image.

Question 80

During the entry/encounter stage of socialization, adapting to changes in both work and nonwork roles is important.