Deck 3: Professional Attitudes and Communications

Question 1

Aphasic patients are unable to:

A) hear.
B) respond to instructions.
C) speak.
D) make decisions.

Answer 1

speak.

Question 2

When charting a medication given by the radiologist,it is important to:
1) state the dosage accurately.
2) have the radiologist countersign the entry.
3) sign with your full name and department.

A) 1 and 2
B) 1 and 3 only
C) 2 and 3 only
D) 1, 2, and 3

Answer 2

1, 2, and 3

Question 3

When family members make angry and persistent demands on the staff,this is most likely the result of:

A) a lack of confidence in your ability.
B) normal frustration with the hospital system.
C) habitual rudeness.
D) fear over the condition of their relative.

Answer 3

fear over the condition of their relative.

Question 4

When a qualified interpreter is used for non-English-speaking patients,the interpreter will:

A) translate only what is said by and to the patient.
B) tell the patient what is likely to happen.
C) insist that the family remain in the room for legal protection.
D) edit the conversation to save valuable time.

Question 5

When communication has been validated,this means that the speaker has:

A) spoken clearly.
B) received a response from the listener that demonstrates comprehension.
C) presented the information accurately.
D) reviewed the material.

Question 6

Which of the following is the most effective way to meet legal requirements when obtaining an informed consent from a patient who does not speak English?

A) Provide a pen and point to the correct signature line.
B) Ask the patient's family to help.
C) Obtain a qualified interpreter.
D) Use facial expressions and gestures to explain.

Question 7

When an Asian patient is apprehensive about the examination,you should:

A) use sign language to communicate.
B) maintain eye contact while providing reassurance.
C) maintain a respectful distance, use a calm voice, and smile while minimizing eye contact.
D) show friendliness by placing your arm around his shoulders.

Question 8

When confidential patient information is to be transmitted by fax,it should be:

A) transmitted in the standard medical private code.
B) seen only by the receiving physician.
C) preceded by a phone call to the recipient.
D) reconsidered and sent by mail.

Question 9

The first phase of experience in the grieving process is usually the stage of:

A) depression.
B) anger.
C) denial.
D) acceptance.

Question 10

Mrs.Burns has been waiting to hear the results of the magnetic resonance imaging scan that has been performed on her daughter.Her continuous rude interruptions and loud demands for information are very annoying.Her behavior is most likely a reflection that:

A) the staff is incompetent.
B) the procedure is taking too long.
C) she does not understand medical procedures.
D) she is frightened.

Question 11

When a patient has impaired hearing,which of the following strategies is LEAST likely to be helpful?

A) Face the patient while speaking.
B) Provide written instructions.
C) Shout loudly with your lips close to the patient's ear.
D) Speak in a quiet place to minimize background noise.

Question 12

Which of the following statements is true with regard to comatose patients?

A) They do not need side rails because they cannot move.
B) They are unable to swallow.
C) They are always confused when first awakened.
D) They may hear and comprehend while apparently unconscious.

Question 13

Which of the following is an example of appropriate assertiveness by a radiographer?

A) "Someone has got to help with this case."
B) "You take this case; I've already done my share."
C) "I hate cases like this!"
D) "Please come now. I need help with this case."

Question 14

Which of the following listings does NOT accurately complete the sentence? Written communications among hospital workers must be:

A) in complete sentences.
B) pertinent.
C) accurate.
D) legible.

Question 15

Mrs.Elizabeth Dunbar is 86 years old and a bit confused.She is most likely to respond appropriately if you address her as:

A) Betty.
B) Elizabeth.
C) Mrs. Dunbar.
D) Sweetie.

Question 16

A graphic form in the patient's chart is used to provide longitudinal comparisons of:

A) nurses' notes.
B) radiology reports.
C) allergies.
D) temperature, pulse, and blood pressure.

Question 17

The principle of providing health care services with full respect for the dignity of mankind is:

A) established by law.
B) included in the ASRT Code of Ethics.
C) applicable only to physicians.
D) impossible to implement.

Question 18

Which of the following would you NOT expect to find in a patient chart using the problem-oriented medical record (POMR)charting system?

A) A problem list
B) A statement of allergies
C) A treatment plan
D) Chronological nurses' notes concerning the patient's condition

Question 19

Which of the following statements regarding nonverbal communication is NOT true?

A) Nonverbal behaviors reveal a great deal about how we feel.
B) Hand gestures, facial expressions, and posture can convey feelings nonverbally.
C) Nonverbal behaviors have the same interpretations in all cultures.
D) Nonverbal messages may be either positive or negative.

Question 20

A patient of color arrives for a gastrointestinal series in a bright flowing gown and turban.You wish to be empathetic,so your first question might be:

A) "What country do you come from?"
B) "Can you speak English?"
C) "Where did you get that outfit?"
D) "Have you had this procedure done before?"

Question 21

Which of the following are good strategies for effective communication in a stressful situation?
1)Lower your voice and speak slowly and clearly.
2)Be nonjudgmental in both verbal and nonverbal communication.
3)Do not allow an upset individual's inappropriate actions or speech to goad you into a similar response.
4)When you are uncertain whether the listener has understood you, request an answer.

A) 1 and 2 only
B) 2 and 4 only
C) 2 and 3 only
D) 1, 2, 3, and 4

Question 22

When you must touch a patient,you are less likely to unintentionally offend if you:
1 tell the patient in advance what you are about to do.
2) use a firm, appropriate touch.
3) have a professional purpose that is clear to the patient.

A) 1 only
B) 2 only
C) 1 and 2 only
D) 1, 2, and 3

Question 23

When a patient does not respond to noises or words spoken out of the range of vision,uses lip movements without making a sound,or speaks in a flat monotone,it is quite likely that the patient is:

A) aphasic.
B) deaf.
C) hard of hearing.
D) suffering from Alzheimer's disease.

Question 24

In the United States,a patient's right to communicate effectively in health care situations,regardless of language barriers,is guaranteed by:

A) the Constitution.
B) the ASRT Code of Ethics.
C) the American Hospital Association's Patient's Bill of Rights.
D) federal law.

Question 25

Ageism is a term that refers to:

A) the study of age-related behaviors.
B) a condition in which behavior is not typical of one's age.
C) a condition in which one's appearance does not accurately reflect one's age.
D) discrimination against people because of increasing age.

Question 26

Belief in the ancient superstition of the mal ojo,or "evil eye," is most likely to be encountered in individuals whose ethnic background is:

A) Asian.
B) Islamic.
C) Hispanic.
D) Native American.

Question 27

Which of the following offers a valid choice?

A) "What is your doctor's name?"
B) "Would you mind lying down on this table?"
C) "Would you like to use the restroom before we begin?"
D) "Please hold your breath."

Question 28

Communication with coworkers is NOT improved when using which of the following strategies?

A) Use praise for a job well done.
B) Share gossip and complaints.
C) Express a friendly, helpful attitude.
D) Use good listening skills.

Question 29

An electrolarynx is a device that assists communication for some who have:

A) an inability to speak normally.
B) congenital deafness.
C) organic brain syndrome.
D) amnesia.

Question 30

Professional uniforms for health care workers must be:

A) form-fitting.
B) washable.
C) stylish.
D) fireproof and stain resistant.

Question 31

Children who are beginning to communicate using 2- to 3-word sentences,to explore and manipulate their environment,and to assert their independence,but are still very attached to their parents,are typical of which of the following age groups?

A) Infant
B) Toddler
C) Preschooler
D) School age

Question 32

When a patient becomes hostile and threatening,which of the following strategies is NOT appropriate?

A) Call for assistance.
B) Say loudly, "Stop this now or I'll call the police."
C) Maintain a safe path between yourself and the door.
D) Leave the room.

Question 33

Which of the following strategies is NOT an appropriate way to deal with an uncooperative toddler?

A) Use praise and rewards for any good behavior.
B) Set limits in clear terms.
C) Insist that a parent enforce cooperation.
D) Immobilize the child as a last resort.

Question 34

An attitude that involves hostility or anger is termed:

A) aggressiveness.
B) assertiveness.
C) empathy.
D) rudeness.

Question 35

The generational group most likely to accept the word of health care professionals without question is:

A) Generation Y.
B) Generation X.
C) baby boomers.
D) patients over the age of 75.