Deck 1: Culture in Business Contexts

Question 1

Today, companies report that talent management and developing global competencies are among their greatest challenges. Because of this,

A) companies are even more careful when they hire people today, because failure is costly.
B) strong business acumen and functional skills are crucial - communication training naturally happen on the joB.
C) strong business acumen and functional skills are not enough - one must also be able to communicate effectively with a variety of people both internally and externally.
D) finding the right fit is important.

Answer 1

C

Question 2

Cultural differences are always a potential explanation for any misunderstanding between people of two cultures, but they are not the only explanation.

Answer 2

True

Question 3

According to the 'iceberg' model of intercultural communication, ______________ is what is what is visible?

A) Values
B) Beliefs
C) Attitudes
D) Behaviors

Answer 3

D

Question 4

A cultural metaphor is an innovative method for understanding the cultural mind-set of a nation by looking at cultural cues. But such a metaphor is actually a stereotype.

Question 5

Two businessmen meeting for the first time are exchanging personal information. One asks the other about his children and proudly receives the following reply: "I have two sons; do you want to see pictures?" The first man answers yes and compliments the other on the good looks of his sons. After this exchange, the second man inquires about the first man's children. The first man takes out a picture of his three daughters. Upon seeing the picture, the second man exclaims: "Three daughters! Oh, I'm sorry!" What might be the reason for this response?

A) In this scenario, both businessmen are not communicating effectively.
B) In this scenario, only one of the businessmen is making an egregious communication error.
C) In this scenario, one businessman is prejudiced towards the other.
D) In this scenario, two values are at odds based upon two different perspectives.

Question 6

Values, attitudes, beliefs and behaviors influence us in profound ways. Match the following concepts with the correct answer.
-____Our position on things - what we think

A) Values
B) Beliefs
C) Attitudes
D) Behaviors

Question 7

Values, attitudes, beliefs and behaviors influence us in profound ways. Match the following concepts with the correct answer.
-____The most fundamental tenet of who we are

A) Values
B) Beliefs
C) Attitudes
D) Behaviors

Question 8

Values, attitudes, beliefs and behaviors influence us in profound ways. Match the following concepts with the correct answer.
-____Outward manifestations - what we do

A) Values
B) Beliefs
C) Attitudes
D) Behaviors

Question 9

Values, attitudes, beliefs and behaviors influence us in profound ways. Match the following concepts with the correct answer.
-____Truths we hold to be self-evident - what is true or not

A) Values
B) Beliefs
C) Attitudes
D) Behaviors

Question 10

Globalization deals with complexity, ambiguity, and uncertainty and involves a huge risk when communicating across borders.

Question 11

Cross-cultural adaptability is the ability to influence people who are different than you.

Question 12

Culture is both visible and invisible; it is learned, shared, a powerful influence on behavior; it is systematic and organized. It is the underlying attitudes, beliefs and values of a group (both accepted and expected) that are expressed through behaviors.

Question 13

Culture is a force that operates deep in the shadows of our interactions; we are generally unaware of this force unless we experience an 'ill-fit' in a different environment or context; and obvious elements such as language are insufficient for understanding the true differences.

Question 14

Culture is a pattern of ideas, emotions and behaviors (we've also framed it as: attitudes, beliefs, values and behaviors) that:

A) Operates on both a conscious and unconscious level
B) Is a characteristic of groups and is carried out by individuals
C) Is tangible (noticeable) below the water line
D) Both A and B