Deck 13: The Future of Knowledge Management

Question 1

In the conventional decision-making process, the emphasis is first on defining the terms of a model, then on recognizing the problem.

Answer 1

False

Question 2

The solutions to wicked problems are usually not good, but are easily applied to future instances of the problem.

Answer 2

False

Question 3

Implementing an ERP is an example of a wicked problem.

Answer 3

True

Question 4

Organizations usually know if their wicked problem went good or bad on implementation date.

Question 5

The organization and social perspective for KM support involves looking at ethical and aesthetic issues.

Question 6

The technical perspective for KM support involves analyzing the alternatives and implementing the chosen alternative.

Question 7

The same technologies that allow sharing of knowledge in an organization could also cause knowledge to leak outside the organization.

Question 8

Corporate espionage is a type of knowledge leakage.

Question 9

The more modifiable knowledge is, the less sensitive it is to leakage.

Question 10

A nondisclosure agreement is an informal understanding between third parties not to reveal the knowledge of a contracting organization that owns certain knowledge

Question 11

Patents protect expressions of work and traditionally have been used for literary works, works of art, architecture, and music.

Question 12

Copyrights grant the holder an exclusive monopoly to any product containing the copyrighted works.

Question 13

Patents are excellent vehicles for protecting valuable information about technical innovations and products.

Question 14

An organization may want to avoid the legal process to protect IP and regard it a still legally protected form of IP.

Question 15

The main reason Web 2.0 has been so successful is that it leverages crowd sourcing for knowledge creation.

Question 16

Privacy concerns may inhibit individuals from sharing knowledge because they fear political retribution from within their organization.

Question 17

Knowledge is power concerns may stem from a user's fear for their job security.

Question 18

Most executives are willing to allow the redundancy needed in order to be accepting of KM.

Question 19

Which of the following is not a step in the traditional decision making model?

A)recognize the problem
B)define the problem in terms of a model
C)analyze alternative solutions
D)call tech support
E)implement the best solution

Question 20

Which of the following is not a characteristic of wicked problems?

A)one shot occurrences
B)instantaneously knowing whether it went well or bad
C)it has repercussions that go well into the future
D)they have enormous economic consequences for an organization
E)it is common and easy to apply lessons learned to future instances of the problem

Question 21

Which of these is a wicked problem?

A)starting a company blog
B)implementing an ERP
C)switching IT hardware vendors
D)renegotiating a software licensing contract
E)All of the above

Question 22

Which of the following a perspective to consider when implementing a KM system?

A)technical
B)personal and individual
C)organizational and social
D)ethical and aesthetic
E)all of the above

Question 23

Which is the only perspective relevant to consider in existing decision support and KM systems?

A)technical
B)personal and individual
C)organizational and social
D)ethical and aesthetic
E)all of the above

Question 24

What is lost with knowledge leakage?

A)Intellectual property
B)Competitive advantage
C)Trade secrets
D)All of the above
E)None of the above

Question 25

Intellectual property includes which of the following?

A)inventions
B)designs
C)blog entries
D)marketing plans
E)All of the above

Question 26

All of the following are sources of knowledge leakage except

A)data mining
B)employee turnover
C)reverse engineering
D)hacking the information systems
E)physical theft

Question 27

What are some legal steps can organizations take to protect from actually losing their IP?

A)nondisclosure agreements
B)patents
C)copyrights
D)classify knowledge as a trade secret
E)none of the above

Question 28

A nondisclosure agreement is typically made between all of the following parties except

A)employees
B)third parties
C)customers
D)suppliers
E)all of the above may have to sign nondisclosure agreements

Question 29

Which of the following can prevent the loss of IP?

A)use of encryption
B)keep information on a need to know basis
C)use of firewalls
D)a & b
E)A & c

Question 30

Which of the following describe crowdsourcing

A)outsourcing of tasks
B)performed by a large group of people
C)the product must be free
D)A & B
E)A & C

Question 31

What are the main problems for individuals' contributions to KM?

A)privacy concerns
B)knowledge is power
C)management overzealousness to adapt
D)a & b
E)a & c

Question 32

Why might an employee be concerned about privacy?

A)fear of political retribution
B)fear that over time comments may be misconstrued
C)modesty
D)a & b
E)All of the above

Question 33

Which might apply to concerns about knowledge as power?

A)Fear of corporate conspiracy
B)Privately held knowledge makes someone indispensible
C)Fear for job security
D)a & b
E)b & c

Question 34

Why might senior executve be reluctant to adapt?

A)fear of losing their hierarchical position
B)fear of getting a salary reduction
C)fear of being seen as dead weight
D)fear of being obsolete
E)fear to change

Question 35

Which of the following could senior executives do to enable KM at their organizations?

A)create a bonus/incentive program
B)create a flatter organizational structure
C)introduce more employee benefits
D)increase the IT budget
E)All of the above

Question 36

Discuss the traditional decision making process.

Question 37

Describe what is a wicked problem and given an example.

Question 38

What are the new multiple perspectives to consider for KM support?

Question 39

Briefly describe what is knowledge leakage and why is it an important issue to address?

Question 40

List the ways that IP can be lost.

Question 41

List the legal ways of mitigating/preventing potential damage from loss of IP?

Question 42

What are some ways to protect from loss of IP?

Question 43

Explain three reasons why employees may resist contributing to KM.