Deck 1: A First Look at Civil Communication

Question 1

Which is not a reason for choosing to be civil in our communication?

A) lowering our stress levels
B) avoiding personal injury
C) avoiding learning about our differences with others
D) contributing to the well-being of the human spirit

Answer 1

C

Question 2

The most important reason to communicate civilly is

A) it influences how others perceive us and our behavior
B) it makes other people feel good
C) it allows honest discourse
D) it helps us learn about others

Answer 2

A

Question 3

You are planning to a trip to another country where expectations of dress are very conservative. Which of these options would be the most civil?

A) reading up on the country's customs and making sure that you obtain suitable clothing for your time there
B) wearing what you like because it's your dream trip
C) reading up on the country's customs and deciding what clothes you have that would be suitable
D) reading up on the country's customs and deciding which you will try to observe

Answer 3

A

Question 4

What is not a some results of uncivil communication?

A) lowered productivity at work
B) undermined democratic process
C) higher stress levels
D) increased possibility of compromise

Question 5

Which of the following statements is not true of civility?

A) it does not require us to be silent
B) it requires that we speak our minds
C) it is a choice we make on behalf of others
D) it does not require that we agree with others

Question 6

Match the term with its definition.
-Ethical Communication

A) It includes considering standards of right and wrong
B) It provides standards of right and wrong for us to follow
C) It includes considering others' thoughts and feelings
D) It includes a choice we make to be respectful, restrained, and responsible

Question 7

Match the term with its definition.
-Ethics

A) It includes considering standards of right and wrong
B) It provides standards of right and wrong for us to follow
C) It includes considering others' thoughts and feelings
D) It includes a choice we make to be respectful, restrained, and responsible

Question 8

Match the term with its definition.
-Civility

A) It includes considering standards of right and wrong
B) It provides standards of right and wrong for us to follow
C) It includes considering others' thoughts and feelings
D) It includes a choice we make to be respectful, restrained, and responsible

Question 9

Match the term with its definition.
-Civil Communication

A) It includes considering standards of right and wrong
B) It provides standards of right and wrong for us to follow
C) It includes considering others' thoughts and feelings
D) It includes a choice we make to be respectful, restrained, and responsible

Question 10

The most important criticism of civil communication is that

A) sometimes disadvantaged groups feel like they are not being heard
B) people may think something is uncivil when it is not
C) it violates academic freedom
D) what is considered civil communication is generally defined by powerful groups

Question 11

Which is not a way in which civil communication and ethical communication are related?

A) choice
B) fairness
C) respect
D) responsibility

Question 12

Which of the following is the definition of communication used by your textbook?

A) communication is like a jigsaw puzzle
B) communication is sending meaning from one person to another
C) communication is the process of creating and sharing meaning
D) communication involves the use of symbols

Question 13

What kind of communication occurs when a speaker delivers a message to an audience?

A) small group communication
B) public communication
C) mediated and technology-based communication
D) intrapersonal communication
E) interpersonal communication

Question 14

What kind of communication occurs when communication is transmitted?

A) small group communication
B) public communication
C) mediated and technology-based communication
D) intrapersonal communication
E) interpersonal communication

Question 15

What kind of communication takes place within us?

A) small group communication
B) public communication
C) mediated and technology-based communication
D) intrapersonal communication
E) interpersonal communication

Question 16

You have to visit the motor vehicles department for your state. You and the clerk assisting you exchange some pleasantries (hello, how are you, fine thanks, and so on). This kind of communication would be most like

A) small group communication
B) public communication
C) impersonal communication
D) intrapersonal communication
E) interpersonal communication

Question 17

Which of the following statements is not true of new media?

A) it allows us to confirm our prejudices by limiting what we are exposed to
B) new media are tools people use to connect with one another
C) the majority of adults 18 and over use the Internet
D) most adult internet users also use social networking sites

Question 18

When we find ourselves arguing with the broadcaster on a television news show, we are illustrating the _____ model of communication.

A) action
B) interaction
C) transactional

Question 19

When we are engaged in a cell phone call, we are illustrating the _____ model of communication.

A) action
B) interaction
C) transactional

Question 20

When we are engaged in a lively conversation with someone, we are illustrating the _____ model of communication.

A) action
B) interaction
C) transactional

Question 21

In a communication model, the _____ is the person conveying thoughts and ideas.

A) channel
B) message
C) noise
D) receiver
E) sender

Question 22

In a communication model, the _____ is any force that can interfere with the communication process.

A) noise
B) audience
C) speaker
D) channel
E) context

Question 23

In a communication model, the _____ is the person who interprets or assigns meaning to the message.

A) speaker
B) receiver
C) noise
D) channel
E) audience

Question 24

In a communication model, the _____ contains the information that the speaker wants to convey to the receiver.

A) speaker
B) noise
C) message
D) context
E) channel

Question 25

In a communication model, the _____ is the pathway used to convey the message.

A) culture
B) message
C) speaker
D) channel
E) receiver

Question 26

In a communication model, the _____ is the physical and social environment in which communication takes place.

A) context
B) message
C) speaker
D) channel
E) Receiver

Question 27

Which of the following would not function as a context of communication?

A) your job
B) your family
C) your culture
D) your gender

Question 28

When a judge tells a jury to "disregard that last remark," the judge is demonstrating ignorance of what communication principle?

A) communication is irreversible
B) communication is a process
C) communication is inevitable
D) we cannot not communicate

Question 29

When you walk into the office upset about the traffic and then overreact to a casual remark made by a coworker, you are demonstrating which communication principle?

A) communication is irreversible
B) communication is a process
C) communication is inevitable
D) we cannot not communicate

Question 30

When you start yawning during a romantic dinner and your date sarcastically asks if you are bored, you are demonstrating which communication principle?

A) communication is irreversible
B) communication is a process
C) communication is inevitable
D) we cannot not communicate

Question 31

When we use terms such as personal, impersonal, self-talk, common purpose, and audience, we are talking about

A) types of communication
B) models of communication
C) contexts of communication
D) principles of communication

Question 32

When we use terms such as action, interaction, and transactional, we are talking about

A) types of communication
B) models of communication
C) contexts of communication
D) principles of communication

Question 33

When we use terms such as culture, gender, and the workplace, we are talking about

A) types of communication
B) models of communication
C) contexts of communication
D) principles of communication

Question 34

When we use terms like irreversible, inevitable, and process, we are talking about

A) types of communication
B) models of communication
C) contexts of communication
D) principles of communication

Question 35

Which of the following statements is true about civil communication?

A) we should be prepared to communicate personally with everyone we meet
B) we should be prepared to keep quiet when we disagree with someone
C) we can be uncivil at work when we need to get things done
D) we can think about how our communication affects others

Question 36

What kind of communication behavior does this exchange illustrate? A: Your dog is ugly. B: He may be ugly, but he hates you.

A) uncivil communication
B) unethical communication
C) agonism
D) impersonal communication

Question 37

Research has demonstrated a link between uncivil communication in the workplace and lost productivity.

Question 38

We only have to be civil to people we like.

Question 39

"Good manners" and civility are the same thing.

Question 40

If we communicate civilly, we are communicating ethically.

Question 41

Ethics is a system of standards that defines what behaviors are civil or uncivil.

Question 42

Questions of right and wrong arise whenever people communicate.

Question 43

The three things that civility and ethics share in common are choice, respect, and responsibility.

Question 44

Engaging in internal dialogue is both natural and normal.

Question 45

Interpersonal communication can be impersonal or personal.

Question 46

More people engage in mediated communication of some kind than do not.

Question 47

There are distinct differences between intrapersonal, interpersonal, group, public and mediated communication.

Question 48

The way people talk in face-to-face communication is best explained by an action model of communication.

Question 49

Engaging in a text-message conversation exemplifies the interaction model of communication.

Question 50

The context of communication is solely the physical environment in which it takes place.

Question 51

A transactional model of communication assumes that people are taking turns sending and receiving messages.

Question 52

Gender refers to whether a person is male or female.

Question 53

Workplace incivility is common in America.

Question 54

Civil communication is the same across cultures.

Question 55

Women are more likely to engage in agonism than men.

Question 56

The fact that communication is irreversible means we must exercise restraint when we speak and write to others.

Question 57

It is easy for us to tell when communication begins and ends.

Question 58

The fact that communication is a process means that we could consider whether a person's rudeness is directed at us or is the result of an earlier encounter with another person.

Question 59

If you don't intend to communicate anything by your choice of dress, no one will receive any meaning from it.

Question 60

The four pieces of the communication jigsaw include type of communication, model of communication, contexts, and communication principles.

Question 61

Identify three benefits that may result from engaging in civil communication.

Question 62

Explain the difference between civility and ethics.

Question 63

What are two arguments that have been made against expecting civil communication?

Question 64

What are the two major approaches to determining whether something is ethical or unethical?

Question 65

Describe the kinds of communication that are best described by the action, interaction, and transactional models of communication.

Question 66

What are the reasons given for arguing that new media are affecting how we communicate?

Question 67

List and define each of the contexts that affect our communication.

Question 68

What does it mean when we say communication is not reversible? Provide an example that illustrates the concept.

Question 69

What does it mean when we say we "cannot not communicate?" Provide an example that illustrates the concept.

Question 70

What does it mean when we say communication is a process? Provide an example that illustrates the concept.

Question 71

Define civility, civil communication, ethics, and ethical communication. How are they related to one another? What are the benefits of communicating in an ethical and civil way?

Question 72

Compare and contrast the action, interaction, and transactional models of communication. Integrate definitions of sender, encoding, receiver, decoding, message, feedback, channel, noise, and context into your answer. Identify the kind of communication that is best explained by the model.

Question 73

Define the two kinds of intrapersonal communication. How does intrapersonal communication impact our ability to be civil and ethical? Provide an example that illustrates your understanding of intrapersonal communication and its impact on our ethical and civil behavior.