Deck 10: HR and the Development of Teams: The People

Question 1

A study of young entrepreneurs found that HR topics ranked highest among areas for needed learning.

Answer 1

True

Question 2

Responsibilities for smaller businesses are typically less than they are for larger firms, allowing duties to be delegated more easily.

Answer 2

False

Question 3

Generally, Human Resources regulations apply to all categories of employees, including su?pervisors, professionals, and executives, who work for employers with 15 or more em?ployees.

Answer 3

True

Question 4

The first step in staffing is to determine how many new employees will be needed over the next few weeks

Question 5

Without sufficient practice and planning, the job interview is an unreliable method for obtaining information about applicants.

Question 6

Interviewers should use a predetermined set of criteria to base their judgments regarding each candidate's performance so that they can remain objective and refrain from committing the "contrast effect".

Question 7

Employee training is inessential to getting the greatest efficiency from employees.

Question 8

Smaller businesses can systematically assess employee performance through the integrative applied process of goal setting.

Question 9

Many types of employee benefits currently are provided by small businesses. Some are required by law, while others are voluntary.

Question 10

One of the most common causes of poor employee morale is the pay/performance link.

Question 11

The FLSA stands for the:

A) Fair Labor Standards Act
B) Federal Labor Standards Administration
C) Free Labor Staffing Act
D) None of the above

Question 12

Title VII of the 1964 CRA prohibits employers, unions, and employment agencies, with 15 or more employees or members, from discriminating against an employee on the basis of:

A) Gender
B) Race
C) Color
D) Religion
E) All of the above

Question 13

The Americans with Disabilities Act (ADA) covers all employers with ____ or more employees.

A) 5
B) 15
C) 25
D) 50

Question 14

The Family and Medical Leave Act (FMLA) entitles eligible employees to take up to 12 weeks of unpaid, job-protected leave each year (or 12-month period) for specified family-related and medical reasons. This act applies to private-sector employers that employ ____ or more employees in ____ or more workweeks in the current or preceding calendar year.

A) 50, 20
B) 15, 20
C) 50, 36
D) 15, 36

Question 15

If a sexual harassment complaint is filed, an employer is legally obligated to take immediate corrective actions. Which of the following is NOT one of those actions?

A) Separating the involved parties
B) Confidentially investigating the issues
C) Taking appropriate steps to prevent future incidents
D) Firing the person accused of harassment

Question 16

Which of the following best describes what owner-managers must be able to answer before conducting recruiting operations?

A) Will any additional workers be needed, or can the present work force do all the work?
B) Can any jobs be eliminated, thereby freeing people for other work?
C) If more people are needed, should they be full-time or part-time?
D) Can I hire temporary help to help with seasonal demands?
E) Managers must be able to answer all of the above questions

Question 17

__________ were established to help small businesses outsource basic services such as payroll processing, tax payments, and health insurance.

A) Professional Employer Organizations
B) Government Administration Services
C) Professional Help Centers
D) Business Development Centers

Question 18

For screening job applicants, the place to start is with a/an __________________

A) Classified Ad
B) Employment application form
C) Job Interview
D) Job Skills Test

Question 19

In the Principles of Effective Staffing, the Staffing objective states that:

A) Owner-managers should fill all positions with personnel who are both willing and able to occupy them
B) The more clearly each job is defined, the more likely personnel will know what is expected of them
C) Owner-managers who fill job openings on the basis of the "best available candidate" are more likely to hire effective people than those who recruit on the basis of friendship or expediency
D) If job requirements are spelled out clearly and used as a basis for evaluating personnel, motivation will remain high, and tardiness, absenteeism, and turnover will be minimized

Question 20

In the Principles of Effective Staffing, the principal of Open competition states that

A) Owner-managers should fill all positions with personnel who are both willing and able to occupy them
B) The more clearly each job is defined, the more likely personnel will know what is expected of them
C) Owner-managers who fill job openings on the basis of the "best available candidate" are more likely to hire effective people than those who recruit on the basis of friendship or expediency
D) If job requirements are spelled out clearly and used as a basis for evaluating personnel, motivation will remain high, and tardiness, absenteeism, and turnover will be minimized

Question 21

Which of the following is NOT an essential step in planning an Employee Training Program?

A) Establishing training needs and goals
B) Choosing the most practical training methods
C) Deciding how you will evaluate the training results
D) Establishing incentives for training achievement

Question 22

Conference or structured discussion is a method of training that is best used to ___________.

A) Train supervisors
B) Train new employees
C) Train salespeople
D) Support other training methods

Question 23

Lecture is a method of training that is best used to ___________.

A) Train new employees
B) Train supervisors
C) Support other training methods
D) Train salespeople

Question 24

Programmed Instruction is a method of training that is best used to ___________.

A) Train supervisors
B) Support other training methods
C) Train new employees
D) Train salespeople

Question 25

Role playing is a method of training that is best used to ___________.

A) Train salespeople
B) Train new employees
C) Train supervisors
D) Support other training methods

Question 26

______________ is the most practical (and most common) of all training methods in small business.

A) Programmed Instruction
B) Lecture
C) Role playing
D) On-the-job training

Question 27

________________ is the formal, systematic assessment of how well employees are performing their jobs in relation to established standards

A) Performance appraisal
B) Personal development
C) Personnel planning
D) None of the above

Question 28

Most smaller growing firms have essentially two choices when it comes to wage and salary compensation. Employees can be paid either on the basis of ______or on the basis of _______. (Select 2)

A) Time
B) Status
C) Longevity
D) Output

Question 29

Employee discipline centers around two major activities: _______________________ and ___________________________

A) Enforcing consequences
B) Enforcing work rules and policies
C) Ensuring that workers meet performance expectations
D) Documenting job requirements

Question 30

In any organization, the __________________ summarizes the important human resource policies that every employee needs to know.

A) Standard operating manual
B) Employee handbook
C) Performance assessment
D) Human resources manual

Question 31

Which of these is not a principle of effective staffing?

A) Job definition
B) Open Competition
C) Employee training
D) Employee Happy hours

Question 32

Placing yourself into the role of a new venture owner, how should you go about recruiting personnel? Support your answer with information discussed in the chapter.

Question 33

Discuss the critical factors that affect Employee Morale.

Question 34

Briefly discuss how business owners can assess employee job satisfaction.

Question 35

How would you describe some of the rapid changes confronting the American workplace?

Question 36

Given the critical challenges posed by the COVID-19 pandemic, what are the 5 areas under Human Resource Management that need to be addressed?