Deck 8: Conflict Management: Collaborating With Others

Question 1

Avoidance is one of the four responses to conflict.

Answer 1

True

Question 2

Expanded awareness and improved interaction are benefits of conflict.

Answer 2

True

Question 3

Brainstorming is the first step in the A. B.C. of Collaboration.

Answer 3

False

Question 4

Forgiveness is a feeling.

Question 5

The second step in the AAA Forgiveness technique is apologizing.

Question 6

Which one of the following is not a something you can do for those who are not apologetic?

A) Pretend to forgive.
B) Present all your complaints to the person.
C) Forgive the person directly.
D) Imagine their death.

Question 7

Which one of the following is not a guideline for forgiveness?

A) Rehearse your request
B) Forgiveness is a never-ending process
C) Some people will not forgive you
D) You don't have to forgive people who have hurt you

Question 8

Which one of the following is the correct order in the AAA technique?

A) Admit, apologize, ask
B) Admit, ask, apologize
C) Apologize, ask, admit
D) Ask, admit, apologize

Question 9

Which one of the following is not a myth of conflict?

A) Everything should go my way.
B) You don't have to be liked by everyone.
C) There is only one solution to any problem.
D) All conflicts can be resolved.

Question 10

___________ is the stage where you and the other person agree upon a solution.

A) Brainstorming
B) Analysis
C) Consensus
D) Bonding.

Question 11

Whom do you experience the most interpersonal conflict with? Why?

Question 12

Describe how you would use the A.B.C. of Collaboration with this particular individual during a recent conflict.

Question 13

Explain the four responses to conflict and give an example of each from your life.