Deck 9: Supply and Value Chain Management

Question 1

Which of the following is the portion of a supply chain that includes all selling activities?

A) Upstream activities
B) Downstream activities
C) Vertical activities
D) Horizontal activities

Answer 1

B

Question 2

When a hotel receives customers from a tour operator, this is an example of:

A) Upstream activities
B) Downstream activities
C) Vertical activities
D) Horizontal activities

Answer 2

A

Question 3

When cruise companies work together to improve a port area in a destination, this is an example of:

A) Upstream activities
B) Downstream activities
C) Vertical activities
D) Horizontal activities

Answer 3

D

Question 4

A value chain is:

A) A set of interrelated activities a company uses to create competitive advantage
B) The process of all parties involved in fulfilling a customer request
C) The inputs and outputs of a firm
D) None of the above

Question 5

Distributors may not know the origin of the inventory they sell because:

A) Tourism supply chains are global in nature
B) Tourism supply chain involves a number of distributors between the input's production and delivery to the company that utilizes them
C) Distributors will carry a variety of product lines to maintain a larger market share
D) All of the above

Question 6

Sourcing local can increase transparency by:

A) Supporting local businesses
B) Allowing managers to visit the production site of inputs
C) Decreasing economic leakages
D) Reducing greenhouse gas emissions

Question 7

Tourists purchasing packages tours at a reduced costs is an example of:

A) Collaboration
B) Downstream activities
C) Economies of scale
D) Economic leakages

Question 8

Which of the following is an advantage for tourists when purchasing a package tour?

A) Affordability
B) Convenience
C) Security and safety
D) Finding unique travel sites not visited by other tourists

Question 9

When choosing a sustainable tour operator, businesses can look for which of the following?

A) A tour operators that use local tour companies and local tour guides in-country
B) A tour operator that is also a multinational organization
C) A tour operator that operates their own airplane fleet
D) A tour operator that is certified by a local, less known certification label

Question 10

Which of the following is a primary reason why reverse logistics are often overlooked?

A) They can save a company money
B) They are not primary activities for tourism businesses
C) They require complex upstream collaboration
D) The require complex horizontal collaboration

Question 11

Which of the following would make the best focal company?

A) A large hotel chain
B) A bead and breakfast establishment
C) A local government official
D) A non-governmental organization

Question 12

In order to ensure the long-term success of the value chain, a focal company must:

A) Establish trust
B) Facilitate information exchange
C) Develop effective resolution techniques
D) All of the above

Question 13

Which of the following is NOT a characteristic of certifications?

A) Certifications are the same for all countries
B) Certifications are the most common way to share knowledge
C) Certifications can be used to benchmark performance
D) Certification can inform a company about how to improve its sustainability performance

Question 14

When choose value chain partners, a sustainable business should consider which of the following?

A) Determine who offers the most cost effective products
B) Look only at past performance and not at future planning documents
C) Finding suppliers that help reduce risk from demand uncertainty
D) All of the above

Question 15

Which of the following is a good measure of the level of service that can be expected from a potential value chain partner?

A) Their reputation in relation to customer satisfaction
B) An evaluation of their other value chain partnerships
C) On-line reviews
D) All of the above

Question 16

The tourism supply chain includes only the sale of goods and services within a destination or business.

Question 17

All of the negative impacts resulting from tourism originate along the tourism supply chain.

Question 18

Consortiums generally occur within horizontal collaborations.

Question 19

A supply chain and a value chain have the same purpose.

Question 20

Choosing a sustainable supply chain is the most impactful way a company can support the triple bottom line of sustainability.

Question 21

tourism businesses are often integrated into several value chains simultaneously.

Question 22

Distributors will carry a variety of product lines all of which will qualify as sustainable options.

Question 23

Tourism supply chains are generally global in nature.

Question 24

Transparency in the production process is important for making solid sustainability purchasing decisions.

Question 25

All sustainability certifications follow the same guidelines.

Question 26

Affordability is one reason for tourists' preference for package tours.

Question 27

Many tourism businesses find that being included in a package deal is beneficial to their bottom line.

Question 28

Choosing a tour operator that has sustainability options throughout the entire package is relatively easy.

Question 29

Reverse logistics is easy, and therefore a simple way to achieve increases in sustainability.

Question 30

Reverse logistics should include a process for the reduction of waste.

Question 31

Tourist views the entire holiday as a seamless series of experiences and activities.

Question 32

The primary goal of a focal company is to build relationships and collaboratively determine sustainability targets appropriate to the destination.

Question 33

Effective collaboration along the value chain builds physical capital within the industry.

Question 34

If value chain members offer inadequate service, the focal business has the authority to censure or drop them.

Question 35

One of the key barriers to sustainability is a lack of knowledge about suitable sustainability practices by managers or businesses.

Question 36

In sustainable tourism, a focal company must be an expert in all areas relating to sustainability.

Question 37

Benchmarking allows the focal company to see where their partners' strengths and weaknesses lie.

Question 38

Sharing information along the value chain should be a one-way channel of communication from the focal company to other members of the value chain.

Question 39

Companies that are customer service oriented generally transfer that commitment to the supply chain.

Question 40

There is a strong connection between service quality and innovation.

Question 41

Channels through which information, material, and money flow between a company and its suppliers

Question 42

The process of comparing a business process and performance metrics to industry best practices from other companies; it can be used to track performance over time

Question 43

A type of label indicating that compliance with standards has been verified by an outside agency

Question 44

An association of two or more companies with the objective of pooling their resources to achieve a common goal

Question 45

All selling activities such as tour operators and concessionaires

Question 46

A proportionate saving in costs gained by an increased level of production

Question 47

Companies in the supply chain, with direct contact to end customers, and having bargain power over other actors in the supply chain

Question 48

Collaboration between firms in the same level of the tourism supply chain

Question 49

A working document that outlines the process of managing waste that is created, implementing disposal methods that reduce harm to the environment, and waste reduction methods, such as reusing, recycling, and composting

Question 50

When consumer goods and services are imported from abroad or when tourism revenue leaves an economy

Question 51

The process of transporting goods and services backward along the supply chain, such as returned or defective products, or the disposal of waste

Question 52

A network of tourism organizations involved in a series of diverse activities, including the provision of an entire spectrum of components of tourism products/services, such as flights and accommodation, ending with the sale of tourism products in the tourism region

Question 53

The inputs that a company buys to make or sell its product and includes suppliers, purchases and production lines

Question 54

A system which describes how private businesses in collaboration with governments and civil society receive or access resources as inputs, add value through various processes (planning, development, financing, marketing, distribution, pricing, positioning, among others) and sell the resulting products to visitors

Question 55

Collaborations between a firm at different levels within the supply chain, such as inputs, or the partners to which they sell their final products