Deck 7: Understanding Interpersonal Communication

Question 1

The process of conveying messages without using words is the definition of

A) nonverbal communication
B) ambiguous communication
C) anti-vocal communication
D) interpretive communication

Answer 1

A

Question 2

Nonverbal communication includes messages expressed through ____________ means.

A) unemotional
B) nonvocal
C) non-relational
D) nonlinguistic

Answer 2

D

Question 3

Which part of the brain governs nonverbal communication?

A) critical thinking
B) limbic
C) cerebrum
D) optic nerve

Answer 3

B

Question 4

Which of the following is NOT true about nonverbal communication?

A) It can be unintentional
B) You can avoid it
C) It is ambiguous
D) It conveys emotion

Question 5

Compared to verbal communication, nonverbal communication has ____________.

A) more conscious intention
B) more ambiguity
C) fewer dimensions
D) less continuous flow

Question 6

People with nonverbal learning disorder (NVLD) might

A) have trouble understanding sarcastic or humorous statements
B) be reluctant to communicate when they are nervous
C) have trouble processing text
D) prefer to experience new social situations often

Question 7

The expectancy violation theory helps explain

A) how our expectation of how others should behave around us affects our responses to them
B) why nonverbal violations are often perceived negatively
C) why people lean in expectantly when someone tells a secret
D) how we articulate social rules to others

Question 8

Expressions that reflect an emotional state are called ____________.

A) disfluencies
B) illustrators
C) affect displays
D) manipulators

Question 9

Dressing up to go to a party is an example of how nonverbal communication helps with

A) affect displays
B) identity management
C) social media presence
D) emotional intelligence

Question 10

"The margin should be one inch," Sandra tells Anthony while holding her thumb and index finger an inch apart. Which nonverbal function is Carla using?

A) regulating
B) complementing
C) substituting
D) repeating

Question 11

Lee is trying to show her friend the dent in her car's front bumper from a recent traffic accident. "See, it's next to the license plate," she says. To nonverbally communicate her message through the function of repeating, Lee should ____________.

A) say, "See, it's next to the license plate," again
B) point at the dent
C) smile while she's speaking
D) put verbal emphasis on the word "next"

Question 12

Julio asked Dolores how her day at work was. She answered him by shrugging her shoulders. Which nonverbal function is Dolores using?

A) Substituting
B) Accenting
C) Repeating
D) Complementing

Question 13

Eddy agrees with something his friend Ronald just said about the basketball game. To nonverbally communicate his agreement through the function of substituting, Eddy should ____________.

A) restate Ronald's point in his own words
B) scratch his chin thoughtfully
C) nod his head
D) smile while telling Ronald he agrees

Question 14

Jay is running late for an important business meeting. As he is boarding a bus to go to work, a man holding a clipboard runs up to him and says, "Wait! Would you like to sign my petition?" Jay frowns angrily at the man, shakes his head, and boards the bus without saying a word. Which function of nonverbal communication is Jay using?

A) Substituting
B) Contradicting
C) Emphasizing
D) Repeating

Question 15

Nonverbal behaviors that reinforce the content of a verbal message with gestures are called

A) accompanying behavior
B) accenting behavior
C) complementing behaviors
D) substituting behavior

Question 16

Zach thinks he should get to eat the last slice of pizza because he paid for the pizza. "It's my pizza," he says to his friends. To nonverbally communicate his message through the function of accenting, Zach should ____________.

A) shout as loudly as possible
B) push his friends away from the pizza
C) smile while he's speaking
D) put verbal emphasis on the word "my"

Question 17

A rising intonation, then a falling intonation, followed by a drawing out the final syllable of the clause at the end of a statement (like the sound you make when you finish a sentence) is a common form of communication ____________.

A) disfluency
B) regulating
C) repeating
D) substituting

Question 18

Carla and Jorge make plans to have a quiet weekend in their apartment. Promptly at 9 p.m. Saturday night, Carla's parents arrive for a surprise weekend visit. Startled, Carla stares at her parents and says in a monotone and a frown, "Hi, it's sure great to see you." Which function of nonverbal communication is Carla likely using?

A) Contradicting
B) Accenting
C) Regulating
D) Repeating

Question 19

Research shows that most people have a ________ percent chance of identifying when someone is lying to us.

A) 20
B) 40
C) 50
D) 15

Question 20

The tendency to think that others are lying to you means that you have a

A) truth bias
B) deception bias
C) common sense bias
D) guilt bias

Question 21

The study of body movement, facial expression, gesture, and posture is called ____________.

A) chronemics
B) haptics
C) kinesics
D) paralanguage

Question 22

Which of the following characteristics is a quality of nonvocal nonverbal communication?

A) Loudness
B) Posture
C) Pitch
D) Word choice

Question 23

Postural cues are nonverbal signs for

A) confidence
B) self-concept
C) mirroring behaviors
D) emotional intelligence

Question 24

Which of the following behaviors is an example of a manipulator?

A) Tapping a classmate's shoulder
B) Raising your hand to answer a question
C) Picking at your fingernails
D) Winking at your friend

Question 25

Which of the following behaviors has been identified by researchers as one of the main ways people feel connected?

A) Holding hands
B) Avoiding eye contact
C) Making eye contact
D) Written communication

Question 26

There is remarkable similarity in the way people around the world express

A) rudeness
B) emotions
C) hunger
D) love

Question 27

Combinations of two or more expressions showing different emotions are called

A) emblems
B) behavioral manipulators
C) affect blends
D) behavioral illustrators

Question 28

Which of the following nonverbal behaviors is least likely to be misinterpreted cross-culturally?

A) Maintaining social distance
B) Making direct eye contact
C) Smiling
D) Avoiding direct eye contact

Question 29

Which nonverbal behavior is an example of paralanguage?

A) speaking loudly to emphasize your anger
B) pointing to show someone where to look
C) rearranging the furniture in the room for better communication
D) hugging a friend when she's feeling down

Question 30

Which of the following is considered an appearance factor that can be used to convey economic status, educational level, athletic ability, interests, and more?

A) space
B) touch
C) clothing
D) eye contact

Question 31

People wearing this color are usually viewed as more attractive

A) red
B) yellow
C) green
D) blue

Question 32

When it comes to getting hired, people with __________ are less likely to get a job.

A) braided hair
B) visible tattoos
C) noticeable disabilities
D) revealing clothing

Question 33

The study of touch is called ____________.

A) chronemics
B) paralanguage
C) kinesics
D) haptics

Question 34

Personal distance is defined as the space ____________ away from another person.

A) zero to 18 inches
B) 18 inches to 4 feet
C) 4 to 12 feet
D) inside arm's length

Question 35

According to social scientist Edward Hall, allowing someone to move into your ____________ is a sign of trust.

A) personal space
B) intimate space
C) apartment space
D) social media space

Question 36

Adriana always sits in a seat next to the window in French class. One day, Andrew sits in that seat. Adriana gets upset with Andrew for taking the seat that she normally sits in. Which nonverbal concept does this situation describe?

A) Environment
B) Haptics
C) Territory
D) Kinesics

Question 37

How companies structure the ____________ has a direct impact on productivity and communication at work.

A) physical environment
B) social media environment
C) work flow
D) professional development

Question 38

Iris is studying abroad this semester, and she doesn't want to be out of touch with the culture of the country she's visiting. Which of the following observations of nonverbal behavior would suggest to her that the culture there is polychronic?

A) Students line up outside classrooms shortly before lectures
B) Students pack their bags to leave as soon as lectures end
C) Students take detailed notes during lectures
D) Students stay in class after lectures have finished

Question 39

Imagine two diplomats, one from the Middle East and one from the U.S. While talking, the Middle Easterner keeps moving forward to close the gap that feels wide to them. The diplomat from the U.S. does not back away, even though he is uncomfortable. The ability to adapt behaviors to social norms of other countries is known as

A) nonverbal convergence
B) emotional intelligence
C) behavioral manipulators
D) cultural communicators

Question 40

The term that explains how different cultures monitor different nonverbal cues is called

A) cultural appropriation
B) paralaguage
C) nonverbal focus
D) social cues

Question 41

Forming a thumb and forefinger in a circle with the other three fingers spread out means ____________ in France.

A) This is okay
B) Please give me money
C) This is worthless
D) Please stop

Question 42

Most scholars agree that __________ factors more heavily influence how men and women behave rather than biological factors.

A) social
B) historical
C) physiological
D) psychological

Question 43

What has the most influence on stereotypes when it comes to gender and nonverbal communication?

A) socialization
B) media portrayals
C) parents
D) peers

Question 44

What is the primary reason that women tend to demonstrate greater sensitivity than men to nonverbal cues?

A) Because men have had equal power as women.
B) Because women have historically had less power than men.
C) Because women have historically had more power than men.
D) Because men did not have an incentive to read nonverbal cues if women do it more often.

Question 45

The best thing you can do to improve your nonverbal communication skills is

A) try different approaches when you meet new people
B) ask others what nonverbal signals they prefer
C) become aware of the signals you and others send nonverbally
D) be more polychronic

Question 46

Emotions are conveyed nonverbally with facial expressions, body movements, and vocal traits known as _______ displays.

Question 47

Deliberate gestures with precise meanings, known to virtually all members of a cultural group are called _______.

Question 48

_______________are nonverbal behaviors that accompany and support verbal messages, such as scratching your head when searching for an answer.

Question 49

If you tend to assume that people are being honest with you, you are said to have a(n) _______ bias.

Question 50

____ contact is one of the first forms of communication we experience as newborns.

Question 51

Social scientists use the term ___________ to describe nonverbal cues like, rate and tone of voice, that are audible.

Question 52

Vocal interruptions such as stammering and use of "uh," "um," and "er" are called _____________.

Question 53

The distance zone that has a range of 12 feet to 25 feet and beyond is _________ space.

Question 54

Cultures that allow for flexible schedules in which multiple tasks are pursued at the same time are said to be __________.

Question 55

The tendency of younger Americans to use statements that end with a rise in pitch is called often use _____.

Question 56

Vocal _____ is the tendency to end words in a guttural rumble.

Question 57

Matching
-use of time

A) Kinesics
B) Chronemics
C) Haptics
D) Proxemics

Question 58

Matching
-study of touch

A) Kinesics
B) Chronemics
C) Haptics
D) Proxemics

Question 59

Matching
-use of space

A) Kinesics
B) Chronemics
C) Haptics
D) Proxemics

Question 60

Matching
-Manipulator

A) fidgeting
B) frowning
C) whining
D) stammering

Question 61

Matching
-display

A) fidgeting
B) frowning
C) whining
D) stammering

Question 62

Matching
-Paralanguage

A) fidgeting
B) frowning
C) whining
D) stammering

Question 63

Matching
-Disfluency

A) fidgeting
B) frowning
C) whining
D) stammering