Deck 20: Business and Professional Speaking

Question 1

Speaking ability influences which of the following?

A) Whether you can argue with potential managers.
B) Whether you can talk your way into the position.
C) Whether you advance in your field.
D) Whether you persuade your coworkers to do what you want them to.

Answer 1

C

Question 2

In an interview, which of the following is true?

A) Neither the interviewee nor interviewer evaluate one another.
B) The interviewee just evaluates the interviewer.
C) The interviewer just evaluates the interviewee.
D) Both interviewer and interviewee are given the chance to evaluate their compatibility.

Answer 2

D

Question 3

Which of the following is a way in which you can research the job and position?

A) Assume that positions of the same name at other organizations will pay similarly.
B) Search the Internet for the specifics of the job you seek.
C) Ask employees about the worst aspect of their job.
D) Make assumptions based on similar companies and jobs.

Answer 3

B

Question 4

Which of the following is a question you should ask the interviewer in an interview?

A) "What salary will I be paid?"
B) "How do you gauge an employee's value?"
C) "What is the worst part about this job?"
D) "What do you dislike about the organization's culture?"

Question 5

The word ______ comes from the French word "entrevoir," meaning "to meet."

A) meeting
B) interview
C) communication
D) interaction

Question 6

At which stage in the interview is rapport built?

A) opening
B) body
C) close
D) outline

Question 7

Which of the following is not an interview format that you may experience?

A) a traditional one-on-one format
B) a panel of interviewers
C) a simulation
D) survey-based

Question 8

The interview's ______ finds the parties reviewing the main points covered.

A) opening
B) body
C) close
D) outline

Question 9

______ questions can be answered with a simple yes, no, or a few words.

A) Closed
B) Open
C) Primary
D) Secondary

Question 10

______ questions are broader, offering more freedom in answering them.

A) Closed
B) Open
C) Primary
D) Secondary

Question 11

Which type of questions introduces a topic or area for exploration?

A) closed
B) open
C) primary
D) secondary

Question 12

Which questions are also known as probing questions?

A) closed
B) open
C) primary
D) secondary

Question 13

The following acronym refers to S.T.A.R. ______.

A) speaker, task, action, result
B) situation, task, achievement, result
C) speaker, task, achievement, result
D) situation, task, action, result

Question 14

The S in S.T.A.R. refers to ______.

A) speech
B) situation
C) speaker
D) site

Question 15

Which of the following is a way to demonstrate confidence during an interview?

A) apologize
B) speaking directly
C) arguing to show self-assurance
D) show up a few moments late to make the interviewer wait for you

Question 16

During an interview, in addition to asking the questions you prepared in advance, make sure that you ask ______.

A) closed questions
B) open questions
C) primary questions
D) secondary questions

Question 17

Which of the following is unnecessary for a meeting?

A) understanding the meeting's purpose
B) reviewing its agenda
C) engaging actively in the exchanging of information
D) persuading your coworkers

Question 18

Which of the following is true of roles in meetings?

A) Members perform both task and maintenance roles.
B) Self-serving roles shouldn't be avoided.
C) Self-serving roles are helpful.
D) Members only perform task roles.

Question 19

A ______ is similar to a persuasive presentation in a business setting.

A) brief
B) pitch
C) report
D) argument

Question 20

Which of the following is true of a brief?

A) It is typically 10 to 12 minutes in length.
B) It is spatially organized.
C) It details what has been done and/or what needs to be done.
D) It is delivered conversationally.

Question 21

The ______ shows a summary of what you have learned or accomplished.

A) brief
B) pitch
C) report
D) conclusion

Question 22

Which of the following is a type of report regularly presented in organizations?

A) status reports
B) quizzes
C) book reviews
D) news reports

Question 23

A/an ______ is a short talk that provides information needed to complete a task or make a decision.

A) pitch
B) briefing
C) report
D) interview

Question 24

A ______ provides a summary of what you have learned or accomplished.

A) report
B) brief
C) pitch
D) interview

Question 25

When pitching, your goal is to convince the people holding the power that what you propose is worthy of their money, time, or ______.

A) concentration
B) energy
C) conversation
D) intellect

Question 26

"Would you tell me about yourself?" is an example of a/(n) ______ question.

A) primary
B) secondary
C) open
D) closed

Question 27

The A in S.T.A.R. refers to ______.

A) application
B) aesthetics
C) affirmation
D) action

Question 28

The T in S.T.A.R stands for ______.

A) time
B) task
C) truth
D) trade

Question 29

Secondary questions follow up on ______ questions.

A) primary
B) probing
C) closed
D) open

Question 30

A pitch is a persuasive presentation in a business setting. Some pitches are very brief-we call them "elevator pitches"-and basically depend on you distilling your idea into a few words that can be conveyed to an audience within ______ seconds.

A) 30-45
B) 10-20
C) 5-10
D) 25-30

Question 31

It is assumed that how you behave during an ______ reveals how you behave in general.

Question 32

The ______ stage is the longest component of the interview.

Question 33

S.T.A.R. stands for ______, task, action, and result.

Question 34

The 'T' in S.T.A.R. stands for ______.

Question 35

______ questions introduce a topic or area for exploration.

Question 36

Meeting members should avoid performing ______ roles which focus exclusively on a member's needs but not helpful to or in the best interests of others in the meeting.

Question 37

When a meeting is effective, as when working in groups members seamlessly perform task and maintenance roles, but avoid performing self-serving roles-those roles focused exclusively on a member's ______ but not helpful to or in the best interests of others in the meeting.

Question 38

______ questions, also known as probing questions, follow up on primary questions.

Question 39

______ questions are broad, offering more freedom in answering.

Question 40

To obtain the endorsement of those listening to you, you would deliver a ______.

Question 41

To communicate ______, never inquire about vacation, personal days, or benefits on your first interview.

Question 42

When pitching, your goal is to convince the people holding the power that what you propose is worthy of their ______, time, or energy.

Question 43

Some pitches are very brief-we call them "______ pitches"-and basically depend on you distilling your idea into a few words that can be conveyed to an audience within 5 to 10 seconds.

Question 44

Briefings can also be ______ oriented, focusing on client interests and needs.

Question 45

A ______ is a brief talk that provides information needed to complete a task or make a decision.

Question 46

A ______ provides a summary of what you have learned or accomplished.

Question 47

Status reports, ______ studies, and investigative reports are presented regularly in organizations.

Question 48

Although the content of a training session is similar to a "______" speech, both the purpose and method of delivery are substantially different.

Question 49

______ teach their audience members how to do something.

Question 50

During a training session, you should plan activities to ensure attendees are actively ______ in the session.

Question 51

Before arriving, compile a list of ______ for the interviewer.

Question 52

It's also necessary to know how to adjust your presentation and message when speaking to those in ______, your ______, and those who report to you.

Question 53

When preparing for an interview, plan on being asked how you would describe your greatest ______ and ______.

Question 54

A possible question you could ask the interviewer is "what do you like best about the organization's ______?"

Question 55

The conversation during an interview distinguishes itself from casual conversation in that it is ______ and designed to achieve specific objectives.

Question 56

Just as with a speech, to succeed in an interview you need to prepare, gain control of any ______.

Question 57

______ give workshops on virtually any subject.

Question 58

It is important to demonstrate the ______ of the training to those in attendance.

Question 59

Once you have reached the interview stage, you don't need to be as concerned about your resume.

Question 60

The body stage is the longest component of the interview.

Question 61

In the beginning of the interview you should have a goal to establish rapport.

Question 62

S.T.A.R. stands for situation, trust, action, reference.

Question 63

In addition to preparing for potential questions, you also need to prepare yourself for the fact that you likely will be asked some questions that you have not anticipated.

Question 64

Secondary questions introduce a topic or area for exploration.

Question 65

Interviews contain different kinds of questions.

Question 66

It is important to demonstrate the relevance of the training to those in attendance.

Question 67

Well-planned interviews are structured, divided into stages.

Question 68

When preparing for an interview, plan on being asked how you would describe your greatest income and benefits.

Question 69

Open questions are broader, offering more freedom for answering.

Question 70

Secondary questions introduce a topic or area for exploration.

Question 71

Arrogance or unclear goals are behaviors that turn off interviewers.

Question 72

Looking, sounding, and acting professionally throughout an interview facilitates professionalism.

Question 73

Adequate preparation is only essential to leading a meeting.

Question 74

Meeting members should avoid performing self-serving roles which focus exclusively on a member's needs but not helpful to or in the best interests of others in the meeting.

Question 75

Your conduct during a meeting can detract from your professional image.

Question 76

Every participant shares responsibility for a meeting with the meeting's leader.

Question 77

Promotional pitches are usually made in person.

Question 78

A pitch should always be done in a team.

Question 79

When pitching, your goal is to convince the people holding the power that what you propose is worthy of their money, time, or energy.

Question 80

A pitch is a brief talk that provides information needed to complete a task or make a decision.