Deck 11: Intercultural and International Conflicts

Question 1

Blake and Mouton identified five conflict styles based on the degree of self-concern and other-concern. Which of the following characterizes an accommodating style?

A) Self-concern is maximized and other concern is minimized.
B) Self-concern is minimized and other concern is maximized.
C) Both self and other concerns are maximized.
D) Both self and other concerns are minimized.

Answer 1

B

Question 2

What is one of the primary considerations evident in Ting-Toomey's recommendations for dealing with intercultural conflict in a collectivist context?

A) recognize the importance of face
B) try to always use explicit, direct, confrontational communication style
C) attempt to finalize the negotiations as quickly as possible
D) do not allow a third party to act as mediator or go-between

Answer 2

A

Question 3

Conflicts can be categorized as low or high in intensity. Which of the following statements best describes a low intensity conflict?

A) Attempts have already been made to address the conflict.
B) It involves only civilian or rebel forces in the conflict.
C) There is organized large-scale violence between conventional military forces.
D) The use of military force has been adopted by at least one of the parties involved.

Answer 3

D

Question 4

Amason (1996) grouped conflicts into three types: affective, cognitive and goal conflicts. Which of the following statement best describes a cognitive conflict?

A) conflict that arises from interpersonal tensions and is largely emotional in nature
B) conflict that arises from the perception of disagreements about the differences in viewpoints, ideas and opinions
C) conflict that arises from disagreements about preferred goals
D) conflict that arises from disagreements over personalized matters

Question 5

Edward Said created a specific kind of discourse called Orientalism. Which of the following is NOT a dogma that Orientalism rests upon?

A) The West is developed and rational.
B) The East is undeveloped and inferior.
C) The Orient is capable of defining itself.
D) The Orient is to be controlled by pacification.

Question 6

Louis Pondy (1967) suggests that people move through stages as conflict develops and subsides. Which of the following best describes the manifest phase?

A) The parties begin to formulate strategies about how to deal with the conflict.
B) The strategies and goals are enacted in communication.
C) The conflict has short and long term consequences.
D) One or more parties believe that incompatibilities exist.

Question 7

According to Augsburger (1992), which of the following assumptions is implicit in the conflict-as-normal approach?

A) The social system should not be adjusted to the needs of the members, but vice versa.
B) Any type of conflict is an opportunity to grow.
C) Confrontations are destructive and ineffective.
D) Conflict is detrimental to the building of relationships.

Question 8

In every culture, there are 'conflict transformers' who help disputants to resolve conflicts. Which of the following is important to mediation in conflict situations?

A) the cultural context
B) the substance of agreement
C) the mediation process
D) all of these

Question 9

Transnational justice refers to a range of approaches that cultures undertake to deal with legacies of widespread or systematic human rights abuses as they move from a period of violent conflict or oppression and towards peace. Which of the following best describes this process?

A) The process may be focused around legal ramifications for perpetrators.
B) The process may include symbolic reparations.
C) The process aims to promote reconciliation between divided communities.
D) all of these

Question 10

What does the concept relational empathy refer to?

A) seeing the issue from the perspective of the other party
B) dealing with one issue at a time
C) developing tolerance
D) none of these

Question 11

Conflicts are inevitable in the process of intercultural communication. Which of the following is NOT considered an effective conflict management strategy?

A) focus on common ground and reduce disagreement
B) practice relational empathy
C) encourage people to communicate in their own culturally appropriate way
D) develop a positive communication climate

Question 12

What kind of violence was Angelina Jolie exposing in her films (about Bosnia and Cambodia), as a celebrity diplomat?

A) violence against women
B) violence against children
C) violence against the USA
D) violence against older people

Question 13

How can conflict be categorized by intensity? Give an example to illustrate an international high-intensity conflict.

Question 14

Define transitional justice and explain the importance of intercultural communication in applying transitional justice.

Question 15

How do conflicts develop? Give an illustration of the development of a conflict.

Question 16

Give an example to show the influence of culture on conflict management.

Question 17

How can relational empathy be applied in conflict management?