Deck 3: Maintenance Supervisor Personality Profiles

Question 1

In RCA you are trying to uncover:

A) The tree of relationships of causes and effects that lead to the condition or event you are studying.
B) The single root cause of the event or condition
C) What is the big thing you can fix?
D) How would you communicate the bad effects to the team and others?

Answer 1

A

Question 2

Why is it advantageous to have multiple points of view for a complete RCA?

A) When you start you don't know the domain of the problem. It helps to have multiple expertise to uncover all the causes and effects. It also helps to have diversity to stimulate thought.
B) You don't, because I mostly know best.
C) They are there to make sure you don't spend the time blaming them!
D) RCA is a sham process designed to make certain people look good.

Answer 2

A

Question 3

In RCA who should perform the analysis

A) People who have a problem and others from outside the area
B) Engineers
C) Managers
D) People with extensive training in all forms of RCA

Answer 3

A

Question 4

In defect elimination what is it called when defects are deemed acceptable or look OK?

A) Normalization of deviance
B) Fundamental attribution error
C) Regression to the mean
D) Symbolic proto-conditioning

Question 5

Lean Maintenance and Defect Elimination are.

A) Closely related and often interchangeable
B) Are hierarchical with DE being the parent and Lean being the child
C) DE is run by operations and Lean by maintenance
D) Ways to make more work

Question 6

When making lists stay away from:

A) All
B) Things that require a lot of resources or depend on several people
C) Issues that are personal
D) Issues that have safety or MOC (management of change) consequences

Question 7

When choosing the DE or Lean project the major selection should be

A) Chance of an easy success
B) High visibility
C) Return on investment
D) Priority

Question 8

A good amount of DE and Lean activity as a percentage of hours is

A) 1%
B) 5%
C) 10%
D) 0%

Question 9

If I propose a DE project to study the variation in voltage coming into the plant what would your advice be:

A) That might be a great project, but it is not a DE project
B) It might be good to look at the power factor too
C) I'll bet the utility supplier would help
D) Since we are seasonable we will have to study this for at least a year to really understand.

Question 10

DE is primarily concerned with maintenance sources of defects.

A) DE is concerned with all sources of defects.
B) DE is more concerned with design issues and bad operators.
C) DE doesn't care where the defect comes from as long as you eliminate it.
D) DE stops where quality can take over to avoid stepping on toes