Deck 13: Communicating in Workplace Relationships

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Question
Adults spend approximately _____ of their waking hours at work.

A) 30 percent
B) 50 percent
C) 70 percent
D) 80 percent
Use Space or
up arrow
down arrow
to flip the card.
Question
An employee who is responsible for planning, directing, and monitoring the work of other employees is a ________.

A) co-worker
B) manager
C) subordinate
D) client
Question
________ relationships are difficult and strained working relationships between managers and employees who consistently do not work up to standards or get along with managers.

A) In-group
B) Mid-group
C) Work-group
D) Out-group
Question
Relationships between managers and employees who perform their jobs acceptably but not exceptionally well are ________ relationships.

A) In-group
B) Mid-group
C) Work-group
D) Out-group
Question
Close working relationships between managers and employees who consistently take on work above what is expected and are reward in a variety of ways are ________ relationships.

A) In-group
B) Mid-group
C) Work-group
D) Out-group
Question
In a mentoring relationship, mentors receive benefits, which can include ________.

A) the opportunity to influence the future
B) personal satisfaction derived from helping a younger colleague
C) renewed motivation prompted by the protégé's fresh perspective and enthusiasm
D) all of the above
Question
To effectively relate to and communicate with your manager, you should ________.

A) use your own communication preferences
B) do your own work and nothing else
C) clarify assignments
D) let feedback come to you-don't seek it.
Question
What is a problem that workplace friendships can cause for an organization and its employees?

A) facilitating workplace romances
B) promoting office gossip
C) distracting people from their work
D) all of the above
Question
Supervisors look for subordinates who are

A) indifferent
B) overly social
C) willing to perform more than is normally expected
D) perform only their duties
Question
A _____ is a formal group with a clear purpose and appropriate structure.

A) workplace team
B) work group
C) work pod
D) committee
Question
If a leader of your team says, "Since you are a communication major, I hope you can assist the team in developing a message strategy for the campaign," she would be helping the team by

A) defining the group goal
B) ensuring commitment to the team
C) defining a clear member role
D) none of the above
Question
A ________culture is a culture where large or complex tasks are broken into separate parts and completed one part at a time.

A) holistic task-completion
B) results-oriented
C) relationship-oriented
D) sequential task-completion
Question
In a ________ culture, large tasks are completed by simultaneously working on all parts of the task.

A) holistic task-completion
B) results-oriented
C) relationship-oriented
D) sequential task-completion
Question
The skill of eliciting observations from others about your behavior is

A) asking for feedback
B) constructively criticizing
C) responding to negative feedback or criticism
D) none of the above
Question
Behaviors that improve interaction among team members, like verbally encouraging and supporting others, relieving group tensions, and managing group conflict, are

A) task roles
B) boundary spanning roles
C) maintenance roles
D) ethnocentric roles
Question
Behaviors such as initiating a discussion of the issues at a meeting, offering information, and analyzing what was said are examples of what behavior?

A) task roles
B) boundary spanning roles
C) maintenance roles
D) ethnocentric roles
Question
Romantic involvement with co-workers is

A) illegal in most states
B) seldom controversial
C) encouraged as a form of team-building
D) sometimes complicated by reactions of co-workers
Question
_____ is unwanted verbal or physical sexual behavior that interferes with work performance.

A) Framing
B) Sexual harassment
C) Stalking
D) Shadowing
Question
Sexual harassment

A) can have both male and female victims
B) must be direct unwelcome sexual conduct
C) must result in employment termination to count as harassment
D) always happens between managers and employees of lesser status
Question
Results-oriented cultures

A) emphasize work outcomes
B) emphasize relationship building
C) take time before getting down to business
D) include Japan and Mexico
Question
Relationship-oriented cultures

A) assure confidentiality
B) feel time is precious
C) include the United States and England
D) place a priority on personal relationships with customers
Question
When you communicate with people outside of your organization in an official capacity, you are said to be

A) gatekeeping
B) fellowshipping
C) boundary spanning
D) counseling
Question
What is the best way to prevent sexual harassment?

A) have a company policy against it
B) ignore it
C) file a formal complaint at the first sign
D) downplay the seriousness of it
Question
In general, people aged 60 and older

A) tend to have less respect for peers
B) rarely use formal terms of address
C) make poor leaders
D) have greater respect for authority
Question
The skill of diplomatically describing the specific negative behavior of your partner and its effects on others is ________.

A) asking for feedback
B) constructive criticizing
C) responding to negative feedback
D) bullying
Question
According to research, multitasking in work and social media

A) works effectively to get more done, according to research
B) gives the impression that you are more trustworthy
C) gives the impression that you are more professional
D) doesn't really work
Question
The reality of social media is that people will and can see the stuff we post, and it will potentially stay around for a long time. This issue is ________.

A) association
B) editability
C) visibility and persistence
D) media matching
Question
Relationships that are designed to help you build career success through the guidance and learning opportunities from a more experienced person are

A) special relationships
B) mentoring relationships
C) manager-employee relationships
D) co-worker relationships
Question
Chris and I work together, but I consider him to be my best friend. We trust each other, support each other, and talk about anything and everything. What kind of relationship do Chris and I have?

A) acquaintance relationship
B) collegial peer relationship
C) special peer relationship
D) informational peer relationship
Question
Doug and Connie work in the same office. They talk about projects they are working on, but they never talk about their personal lives. What kind of relationship do they likely have?

A) romantic relationship
B) collegial peer relationship
C) special peer relationship
D) informational peer relationship
Question
Grady and Alycia work for the same company, frequently eat lunch together, and often sit next to each other in meetings. They like to talk about job-related experiences; they share helpful productivity tips with each other, and they often talk about what they did over the weekend. What kind of relationship do they have?

A) romantic relationship
B) collegial peer relationship
C) special peer relationship
D) informational peer relationship
Question
Forming messages that save face or buffer the face threats of others is called

A) report talk
B) small talk
C) rapport dynamic
D) power dynamic
Question
Pat often uses the pronouns "we," "our," and "ours" and delivers orders to employees using indirect language. Pat is using which linguistic style?

A) Direct
B) Indirect
C) Masculine
D) Feminine
Question
Gossiping, spreading rumors, and teasing others are all forms of

A) physical aggression
B) sexual harassment
C) verbal aggression
D) behavioral aggression
Question
When discussing your company on an individual site, you should use a disclaimer such as "the views expressed on this site are my own and not those of Cap Gemini." Such concerns are an example of ________.

A) editability
B) association
C) visibility and persistence
D) media matching
Question
Which of the following are professional guidelines for using social media at work?

A) Match your purpose with your media.
B) Respond in a timely fashion.
C) Give praise where appropriate.
D) all of these are guidelines
Question
Inappropriate or blurred-line communications online have resulted in someone being fired or disciplined.
Question
People from results-oriented cultures prefer not to conduct business until they have established or refreshed a personal relationship.
Question
Workplace friendships can improve the workplace atmosphere and communication and increase productivity.
Question
It is always appropriate to criticize someone in front of managers, colleagues, and subordinates.
Question
Protégés report greater support and relationship satisfaction with mentors they view as different from themselves.
Question
Employees should wait until formal performance reviews to seek feedback from their managers.
Question
Sexual harassment requires the harasser and victim to be of different genders.
Question
In response to negative feedback, you should show gratitude for the feedback.
Question
The mutual desire for the intimate relationship distinguishes workplace romance from sexual harassment.
Question
Older individuals are more likely to adhere to company rules than younger employees.
Question
Behavioral aggression is nonverbal acts intended to hurt someone.
Question
If you spend more time interacting with your boss, you are likely to receive more challenging developmental assignments.
Question
"Most companies today encourage their employees to be available all of the time, even when at home with family.
Question
Clients are the people, groups, or organizations that supply our organization with necessary raw materials or other goods and services.
Question
Men are often stopped short of their career goals because of the "glass ceiling" barrier.
Question
It is now a common practice for employers to search for information about their potential new hires through social media.
Question
List and define the three types of co-worker or peer relationships.
Question
What are some steps employers can take to prevent sexual harassment? Which step do you think is the most effective and why?
Question
Discuss the ways you can prepare your digital image for a job search. Why is this important?
Question
List and explain the three guidelines for asking for feedback.
Question
According to the text, increased immigration and an expanding global market have increased the diversity in today's workplaces. What communication challenges might you face at work as a result of this increase in diversity? Use interpersonal communication terms and concepts to support your answer.
Question
Discuss some strategies for dealing with cultural differences in the workplace. How can individuals and companies adapt to a more diversified workplace?
Question
What are three intergenerational differences in the workplace? Explain and give examples of each.
Question
What are the ways we develop, maintain, and repair mentoring relationships through communication?
Question
What are some examples of boundary-spanning jobs? Explain why they fit the definition.
Question
Explain the issue of editability in social media and why it is important in using social media professionally. Give an example.
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Deck 13: Communicating in Workplace Relationships
1
Adults spend approximately _____ of their waking hours at work.

A) 30 percent
B) 50 percent
C) 70 percent
D) 80 percent
B
2
An employee who is responsible for planning, directing, and monitoring the work of other employees is a ________.

A) co-worker
B) manager
C) subordinate
D) client
B
3
________ relationships are difficult and strained working relationships between managers and employees who consistently do not work up to standards or get along with managers.

A) In-group
B) Mid-group
C) Work-group
D) Out-group
D
4
Relationships between managers and employees who perform their jobs acceptably but not exceptionally well are ________ relationships.

A) In-group
B) Mid-group
C) Work-group
D) Out-group
Unlock Deck
Unlock for access to all 62 flashcards in this deck.
Unlock Deck
k this deck
5
Close working relationships between managers and employees who consistently take on work above what is expected and are reward in a variety of ways are ________ relationships.

A) In-group
B) Mid-group
C) Work-group
D) Out-group
Unlock Deck
Unlock for access to all 62 flashcards in this deck.
Unlock Deck
k this deck
6
In a mentoring relationship, mentors receive benefits, which can include ________.

A) the opportunity to influence the future
B) personal satisfaction derived from helping a younger colleague
C) renewed motivation prompted by the protégé's fresh perspective and enthusiasm
D) all of the above
Unlock Deck
Unlock for access to all 62 flashcards in this deck.
Unlock Deck
k this deck
7
To effectively relate to and communicate with your manager, you should ________.

A) use your own communication preferences
B) do your own work and nothing else
C) clarify assignments
D) let feedback come to you-don't seek it.
Unlock Deck
Unlock for access to all 62 flashcards in this deck.
Unlock Deck
k this deck
8
What is a problem that workplace friendships can cause for an organization and its employees?

A) facilitating workplace romances
B) promoting office gossip
C) distracting people from their work
D) all of the above
Unlock Deck
Unlock for access to all 62 flashcards in this deck.
Unlock Deck
k this deck
9
Supervisors look for subordinates who are

A) indifferent
B) overly social
C) willing to perform more than is normally expected
D) perform only their duties
Unlock Deck
Unlock for access to all 62 flashcards in this deck.
Unlock Deck
k this deck
10
A _____ is a formal group with a clear purpose and appropriate structure.

A) workplace team
B) work group
C) work pod
D) committee
Unlock Deck
Unlock for access to all 62 flashcards in this deck.
Unlock Deck
k this deck
11
If a leader of your team says, "Since you are a communication major, I hope you can assist the team in developing a message strategy for the campaign," she would be helping the team by

A) defining the group goal
B) ensuring commitment to the team
C) defining a clear member role
D) none of the above
Unlock Deck
Unlock for access to all 62 flashcards in this deck.
Unlock Deck
k this deck
12
A ________culture is a culture where large or complex tasks are broken into separate parts and completed one part at a time.

A) holistic task-completion
B) results-oriented
C) relationship-oriented
D) sequential task-completion
Unlock Deck
Unlock for access to all 62 flashcards in this deck.
Unlock Deck
k this deck
13
In a ________ culture, large tasks are completed by simultaneously working on all parts of the task.

A) holistic task-completion
B) results-oriented
C) relationship-oriented
D) sequential task-completion
Unlock Deck
Unlock for access to all 62 flashcards in this deck.
Unlock Deck
k this deck
14
The skill of eliciting observations from others about your behavior is

A) asking for feedback
B) constructively criticizing
C) responding to negative feedback or criticism
D) none of the above
Unlock Deck
Unlock for access to all 62 flashcards in this deck.
Unlock Deck
k this deck
15
Behaviors that improve interaction among team members, like verbally encouraging and supporting others, relieving group tensions, and managing group conflict, are

A) task roles
B) boundary spanning roles
C) maintenance roles
D) ethnocentric roles
Unlock Deck
Unlock for access to all 62 flashcards in this deck.
Unlock Deck
k this deck
16
Behaviors such as initiating a discussion of the issues at a meeting, offering information, and analyzing what was said are examples of what behavior?

A) task roles
B) boundary spanning roles
C) maintenance roles
D) ethnocentric roles
Unlock Deck
Unlock for access to all 62 flashcards in this deck.
Unlock Deck
k this deck
17
Romantic involvement with co-workers is

A) illegal in most states
B) seldom controversial
C) encouraged as a form of team-building
D) sometimes complicated by reactions of co-workers
Unlock Deck
Unlock for access to all 62 flashcards in this deck.
Unlock Deck
k this deck
18
_____ is unwanted verbal or physical sexual behavior that interferes with work performance.

A) Framing
B) Sexual harassment
C) Stalking
D) Shadowing
Unlock Deck
Unlock for access to all 62 flashcards in this deck.
Unlock Deck
k this deck
19
Sexual harassment

A) can have both male and female victims
B) must be direct unwelcome sexual conduct
C) must result in employment termination to count as harassment
D) always happens between managers and employees of lesser status
Unlock Deck
Unlock for access to all 62 flashcards in this deck.
Unlock Deck
k this deck
20
Results-oriented cultures

A) emphasize work outcomes
B) emphasize relationship building
C) take time before getting down to business
D) include Japan and Mexico
Unlock Deck
Unlock for access to all 62 flashcards in this deck.
Unlock Deck
k this deck
21
Relationship-oriented cultures

A) assure confidentiality
B) feel time is precious
C) include the United States and England
D) place a priority on personal relationships with customers
Unlock Deck
Unlock for access to all 62 flashcards in this deck.
Unlock Deck
k this deck
22
When you communicate with people outside of your organization in an official capacity, you are said to be

A) gatekeeping
B) fellowshipping
C) boundary spanning
D) counseling
Unlock Deck
Unlock for access to all 62 flashcards in this deck.
Unlock Deck
k this deck
23
What is the best way to prevent sexual harassment?

A) have a company policy against it
B) ignore it
C) file a formal complaint at the first sign
D) downplay the seriousness of it
Unlock Deck
Unlock for access to all 62 flashcards in this deck.
Unlock Deck
k this deck
24
In general, people aged 60 and older

A) tend to have less respect for peers
B) rarely use formal terms of address
C) make poor leaders
D) have greater respect for authority
Unlock Deck
Unlock for access to all 62 flashcards in this deck.
Unlock Deck
k this deck
25
The skill of diplomatically describing the specific negative behavior of your partner and its effects on others is ________.

A) asking for feedback
B) constructive criticizing
C) responding to negative feedback
D) bullying
Unlock Deck
Unlock for access to all 62 flashcards in this deck.
Unlock Deck
k this deck
26
According to research, multitasking in work and social media

A) works effectively to get more done, according to research
B) gives the impression that you are more trustworthy
C) gives the impression that you are more professional
D) doesn't really work
Unlock Deck
Unlock for access to all 62 flashcards in this deck.
Unlock Deck
k this deck
27
The reality of social media is that people will and can see the stuff we post, and it will potentially stay around for a long time. This issue is ________.

A) association
B) editability
C) visibility and persistence
D) media matching
Unlock Deck
Unlock for access to all 62 flashcards in this deck.
Unlock Deck
k this deck
28
Relationships that are designed to help you build career success through the guidance and learning opportunities from a more experienced person are

A) special relationships
B) mentoring relationships
C) manager-employee relationships
D) co-worker relationships
Unlock Deck
Unlock for access to all 62 flashcards in this deck.
Unlock Deck
k this deck
29
Chris and I work together, but I consider him to be my best friend. We trust each other, support each other, and talk about anything and everything. What kind of relationship do Chris and I have?

A) acquaintance relationship
B) collegial peer relationship
C) special peer relationship
D) informational peer relationship
Unlock Deck
Unlock for access to all 62 flashcards in this deck.
Unlock Deck
k this deck
30
Doug and Connie work in the same office. They talk about projects they are working on, but they never talk about their personal lives. What kind of relationship do they likely have?

A) romantic relationship
B) collegial peer relationship
C) special peer relationship
D) informational peer relationship
Unlock Deck
Unlock for access to all 62 flashcards in this deck.
Unlock Deck
k this deck
31
Grady and Alycia work for the same company, frequently eat lunch together, and often sit next to each other in meetings. They like to talk about job-related experiences; they share helpful productivity tips with each other, and they often talk about what they did over the weekend. What kind of relationship do they have?

A) romantic relationship
B) collegial peer relationship
C) special peer relationship
D) informational peer relationship
Unlock Deck
Unlock for access to all 62 flashcards in this deck.
Unlock Deck
k this deck
32
Forming messages that save face or buffer the face threats of others is called

A) report talk
B) small talk
C) rapport dynamic
D) power dynamic
Unlock Deck
Unlock for access to all 62 flashcards in this deck.
Unlock Deck
k this deck
33
Pat often uses the pronouns "we," "our," and "ours" and delivers orders to employees using indirect language. Pat is using which linguistic style?

A) Direct
B) Indirect
C) Masculine
D) Feminine
Unlock Deck
Unlock for access to all 62 flashcards in this deck.
Unlock Deck
k this deck
34
Gossiping, spreading rumors, and teasing others are all forms of

A) physical aggression
B) sexual harassment
C) verbal aggression
D) behavioral aggression
Unlock Deck
Unlock for access to all 62 flashcards in this deck.
Unlock Deck
k this deck
35
When discussing your company on an individual site, you should use a disclaimer such as "the views expressed on this site are my own and not those of Cap Gemini." Such concerns are an example of ________.

A) editability
B) association
C) visibility and persistence
D) media matching
Unlock Deck
Unlock for access to all 62 flashcards in this deck.
Unlock Deck
k this deck
36
Which of the following are professional guidelines for using social media at work?

A) Match your purpose with your media.
B) Respond in a timely fashion.
C) Give praise where appropriate.
D) all of these are guidelines
Unlock Deck
Unlock for access to all 62 flashcards in this deck.
Unlock Deck
k this deck
37
Inappropriate or blurred-line communications online have resulted in someone being fired or disciplined.
Unlock Deck
Unlock for access to all 62 flashcards in this deck.
Unlock Deck
k this deck
38
People from results-oriented cultures prefer not to conduct business until they have established or refreshed a personal relationship.
Unlock Deck
Unlock for access to all 62 flashcards in this deck.
Unlock Deck
k this deck
39
Workplace friendships can improve the workplace atmosphere and communication and increase productivity.
Unlock Deck
Unlock for access to all 62 flashcards in this deck.
Unlock Deck
k this deck
40
It is always appropriate to criticize someone in front of managers, colleagues, and subordinates.
Unlock Deck
Unlock for access to all 62 flashcards in this deck.
Unlock Deck
k this deck
41
Protégés report greater support and relationship satisfaction with mentors they view as different from themselves.
Unlock Deck
Unlock for access to all 62 flashcards in this deck.
Unlock Deck
k this deck
42
Employees should wait until formal performance reviews to seek feedback from their managers.
Unlock Deck
Unlock for access to all 62 flashcards in this deck.
Unlock Deck
k this deck
43
Sexual harassment requires the harasser and victim to be of different genders.
Unlock Deck
Unlock for access to all 62 flashcards in this deck.
Unlock Deck
k this deck
44
In response to negative feedback, you should show gratitude for the feedback.
Unlock Deck
Unlock for access to all 62 flashcards in this deck.
Unlock Deck
k this deck
45
The mutual desire for the intimate relationship distinguishes workplace romance from sexual harassment.
Unlock Deck
Unlock for access to all 62 flashcards in this deck.
Unlock Deck
k this deck
46
Older individuals are more likely to adhere to company rules than younger employees.
Unlock Deck
Unlock for access to all 62 flashcards in this deck.
Unlock Deck
k this deck
47
Behavioral aggression is nonverbal acts intended to hurt someone.
Unlock Deck
Unlock for access to all 62 flashcards in this deck.
Unlock Deck
k this deck
48
If you spend more time interacting with your boss, you are likely to receive more challenging developmental assignments.
Unlock Deck
Unlock for access to all 62 flashcards in this deck.
Unlock Deck
k this deck
49
"Most companies today encourage their employees to be available all of the time, even when at home with family.
Unlock Deck
Unlock for access to all 62 flashcards in this deck.
Unlock Deck
k this deck
50
Clients are the people, groups, or organizations that supply our organization with necessary raw materials or other goods and services.
Unlock Deck
Unlock for access to all 62 flashcards in this deck.
Unlock Deck
k this deck
51
Men are often stopped short of their career goals because of the "glass ceiling" barrier.
Unlock Deck
Unlock for access to all 62 flashcards in this deck.
Unlock Deck
k this deck
52
It is now a common practice for employers to search for information about their potential new hires through social media.
Unlock Deck
Unlock for access to all 62 flashcards in this deck.
Unlock Deck
k this deck
53
List and define the three types of co-worker or peer relationships.
Unlock Deck
Unlock for access to all 62 flashcards in this deck.
Unlock Deck
k this deck
54
What are some steps employers can take to prevent sexual harassment? Which step do you think is the most effective and why?
Unlock Deck
Unlock for access to all 62 flashcards in this deck.
Unlock Deck
k this deck
55
Discuss the ways you can prepare your digital image for a job search. Why is this important?
Unlock Deck
Unlock for access to all 62 flashcards in this deck.
Unlock Deck
k this deck
56
List and explain the three guidelines for asking for feedback.
Unlock Deck
Unlock for access to all 62 flashcards in this deck.
Unlock Deck
k this deck
57
According to the text, increased immigration and an expanding global market have increased the diversity in today's workplaces. What communication challenges might you face at work as a result of this increase in diversity? Use interpersonal communication terms and concepts to support your answer.
Unlock Deck
Unlock for access to all 62 flashcards in this deck.
Unlock Deck
k this deck
58
Discuss some strategies for dealing with cultural differences in the workplace. How can individuals and companies adapt to a more diversified workplace?
Unlock Deck
Unlock for access to all 62 flashcards in this deck.
Unlock Deck
k this deck
59
What are three intergenerational differences in the workplace? Explain and give examples of each.
Unlock Deck
Unlock for access to all 62 flashcards in this deck.
Unlock Deck
k this deck
60
What are the ways we develop, maintain, and repair mentoring relationships through communication?
Unlock Deck
Unlock for access to all 62 flashcards in this deck.
Unlock Deck
k this deck
61
What are some examples of boundary-spanning jobs? Explain why they fit the definition.
Unlock Deck
Unlock for access to all 62 flashcards in this deck.
Unlock Deck
k this deck
62
Explain the issue of editability in social media and why it is important in using social media professionally. Give an example.
Unlock Deck
Unlock for access to all 62 flashcards in this deck.
Unlock Deck
k this deck
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Unlock Deck
Unlock for access to all 62 flashcards in this deck.