Deck 13: Communicating in Workplace Relationships

Question 1

Adults spend approximately _____ of their waking hours at work.

A) 30 percent
B) 50 percent
C) 70 percent
D) 80 percent

Answer 1

B

Question 2

An employee who is responsible for planning, directing, and monitoring the work of other employees is a ________.

A) co-worker
B) manager
C) subordinate
D) client

Answer 2

B

Question 3

________ relationships are difficult and strained working relationships between managers and employees who consistently do not work up to standards or get along with managers.

A) In-group
B) Mid-group
C) Work-group
D) Out-group

Answer 3

D

Question 4

Relationships between managers and employees who perform their jobs acceptably but not exceptionally well are ________ relationships.

A) In-group
B) Mid-group
C) Work-group
D) Out-group

Question 5

Close working relationships between managers and employees who consistently take on work above what is expected and are reward in a variety of ways are ________ relationships.

A) In-group
B) Mid-group
C) Work-group
D) Out-group

Question 6

In a mentoring relationship, mentors receive benefits, which can include ________.

A) the opportunity to influence the future
B) personal satisfaction derived from helping a younger colleague
C) renewed motivation prompted by the protégé's fresh perspective and enthusiasm
D) all of the above

Question 7

To effectively relate to and communicate with your manager, you should ________.

A) use your own communication preferences
B) do your own work and nothing else
C) clarify assignments
D) let feedback come to you-don't seek it.

Question 8

What is a problem that workplace friendships can cause for an organization and its employees?

A) facilitating workplace romances
B) promoting office gossip
C) distracting people from their work
D) all of the above

Question 9

Supervisors look for subordinates who are

A) indifferent
B) overly social
C) willing to perform more than is normally expected
D) perform only their duties

Question 10

A _____ is a formal group with a clear purpose and appropriate structure.

A) workplace team
B) work group
C) work pod
D) committee

Question 11

If a leader of your team says, "Since you are a communication major, I hope you can assist the team in developing a message strategy for the campaign," she would be helping the team by

A) defining the group goal
B) ensuring commitment to the team
C) defining a clear member role
D) none of the above

Question 12

A ________culture is a culture where large or complex tasks are broken into separate parts and completed one part at a time.

A) holistic task-completion
B) results-oriented
C) relationship-oriented
D) sequential task-completion

Question 13

In a ________ culture, large tasks are completed by simultaneously working on all parts of the task.

A) holistic task-completion
B) results-oriented
C) relationship-oriented
D) sequential task-completion

Question 14

The skill of eliciting observations from others about your behavior is

A) asking for feedback
B) constructively criticizing
C) responding to negative feedback or criticism
D) none of the above

Question 15

Behaviors that improve interaction among team members, like verbally encouraging and supporting others, relieving group tensions, and managing group conflict, are

A) task roles
B) boundary spanning roles
C) maintenance roles
D) ethnocentric roles

Question 16

Behaviors such as initiating a discussion of the issues at a meeting, offering information, and analyzing what was said are examples of what behavior?

A) task roles
B) boundary spanning roles
C) maintenance roles
D) ethnocentric roles

Question 17

Romantic involvement with co-workers is

A) illegal in most states
B) seldom controversial
C) encouraged as a form of team-building
D) sometimes complicated by reactions of co-workers

Question 18

_____ is unwanted verbal or physical sexual behavior that interferes with work performance.

A) Framing
B) Sexual harassment
C) Stalking
D) Shadowing

Question 19

Sexual harassment

A) can have both male and female victims
B) must be direct unwelcome sexual conduct
C) must result in employment termination to count as harassment
D) always happens between managers and employees of lesser status

Question 20

Results-oriented cultures

A) emphasize work outcomes
B) emphasize relationship building
C) take time before getting down to business
D) include Japan and Mexico

Question 21

Relationship-oriented cultures

A) assure confidentiality
B) feel time is precious
C) include the United States and England
D) place a priority on personal relationships with customers

Question 22

When you communicate with people outside of your organization in an official capacity, you are said to be

A) gatekeeping
B) fellowshipping
C) boundary spanning
D) counseling

Question 23

What is the best way to prevent sexual harassment?

A) have a company policy against it
B) ignore it
C) file a formal complaint at the first sign
D) downplay the seriousness of it

Question 24

In general, people aged 60 and older

A) tend to have less respect for peers
B) rarely use formal terms of address
C) make poor leaders
D) have greater respect for authority

Question 25

The skill of diplomatically describing the specific negative behavior of your partner and its effects on others is ________.

A) asking for feedback
B) constructive criticizing
C) responding to negative feedback
D) bullying

Question 26

According to research, multitasking in work and social media

A) works effectively to get more done, according to research
B) gives the impression that you are more trustworthy
C) gives the impression that you are more professional
D) doesn't really work

Question 27

The reality of social media is that people will and can see the stuff we post, and it will potentially stay around for a long time. This issue is ________.

A) association
B) editability
C) visibility and persistence
D) media matching

Question 28

Relationships that are designed to help you build career success through the guidance and learning opportunities from a more experienced person are

A) special relationships
B) mentoring relationships
C) manager-employee relationships
D) co-worker relationships

Question 29

Chris and I work together, but I consider him to be my best friend. We trust each other, support each other, and talk about anything and everything. What kind of relationship do Chris and I have?

A) acquaintance relationship
B) collegial peer relationship
C) special peer relationship
D) informational peer relationship

Question 30

Doug and Connie work in the same office. They talk about projects they are working on, but they never talk about their personal lives. What kind of relationship do they likely have?

A) romantic relationship
B) collegial peer relationship
C) special peer relationship
D) informational peer relationship

Question 31

Grady and Alycia work for the same company, frequently eat lunch together, and often sit next to each other in meetings. They like to talk about job-related experiences; they share helpful productivity tips with each other, and they often talk about what they did over the weekend. What kind of relationship do they have?

A) romantic relationship
B) collegial peer relationship
C) special peer relationship
D) informational peer relationship

Question 32

Forming messages that save face or buffer the face threats of others is called

A) report talk
B) small talk
C) rapport dynamic
D) power dynamic

Question 33

Pat often uses the pronouns "we," "our," and "ours" and delivers orders to employees using indirect language. Pat is using which linguistic style?

A) Direct
B) Indirect
C) Masculine
D) Feminine

Question 34

Gossiping, spreading rumors, and teasing others are all forms of

A) physical aggression
B) sexual harassment
C) verbal aggression
D) behavioral aggression

Question 35

When discussing your company on an individual site, you should use a disclaimer such as "the views expressed on this site are my own and not those of Cap Gemini." Such concerns are an example of ________.

A) editability
B) association
C) visibility and persistence
D) media matching

Question 36

Which of the following are professional guidelines for using social media at work?

A) Match your purpose with your media.
B) Respond in a timely fashion.
C) Give praise where appropriate.
D) all of these are guidelines

Question 37

Inappropriate or blurred-line communications online have resulted in someone being fired or disciplined.

Question 38

People from results-oriented cultures prefer not to conduct business until they have established or refreshed a personal relationship.

Question 39

Workplace friendships can improve the workplace atmosphere and communication and increase productivity.

Question 40

It is always appropriate to criticize someone in front of managers, colleagues, and subordinates.

Question 41

Protégés report greater support and relationship satisfaction with mentors they view as different from themselves.

Question 42

Employees should wait until formal performance reviews to seek feedback from their managers.

Question 43

Sexual harassment requires the harasser and victim to be of different genders.

Question 44

In response to negative feedback, you should show gratitude for the feedback.

Question 45

The mutual desire for the intimate relationship distinguishes workplace romance from sexual harassment.

Question 46

Older individuals are more likely to adhere to company rules than younger employees.

Question 47

Behavioral aggression is nonverbal acts intended to hurt someone.

Question 48

If you spend more time interacting with your boss, you are likely to receive more challenging developmental assignments.

Question 49

"Most companies today encourage their employees to be available all of the time, even when at home with family.

Question 50

Clients are the people, groups, or organizations that supply our organization with necessary raw materials or other goods and services.

Question 51

Men are often stopped short of their career goals because of the "glass ceiling" barrier.

Question 52

It is now a common practice for employers to search for information about their potential new hires through social media.

Question 53

List and define the three types of co-worker or peer relationships.

Question 54

What are some steps employers can take to prevent sexual harassment? Which step do you think is the most effective and why?

Question 55

Discuss the ways you can prepare your digital image for a job search. Why is this important?

Question 56

List and explain the three guidelines for asking for feedback.

Question 57

According to the text, increased immigration and an expanding global market have increased the diversity in today's workplaces. What communication challenges might you face at work as a result of this increase in diversity? Use interpersonal communication terms and concepts to support your answer.

Question 58

Discuss some strategies for dealing with cultural differences in the workplace. How can individuals and companies adapt to a more diversified workplace?

Question 59

What are three intergenerational differences in the workplace? Explain and give examples of each.

Question 60

What are the ways we develop, maintain, and repair mentoring relationships through communication?

Question 61

What are some examples of boundary-spanning jobs? Explain why they fit the definition.

Question 62

Explain the issue of editability in social media and why it is important in using social media professionally. Give an example.