Deck 11: Self-Management: Communications As Listening, Presentation, Electronic and Web-Based, and Performance Feedback

Question 1

Which answer is not one of the many ways in which we communicate?

A) Assumptions and mind reading
B) Formally and informally
C) Spoken words and body language
D) With positive and negative emotions

Answer 1

A

Question 2

Listening is the process of:

A) Interrupting the speaker to tell them that understanding has already occurred because you have been there and done that.
B) Giving feedback to the information interpreted and judged to show understanding.
C) Receiving, constructing meaning from, and responding to spoken and/or nonverbal messages.
D) Nodding and making occasional eye contact while your mind thinks about what you have to do that day.

Answer 2

C

Question 3

What is not one of Ripley and Watson's four types of listening styles?

A) People-oriented
B) Hearing-oriented
C) Action-oriented
D) Time-oriented

Answer 3

B

Question 4

What will make you a better leader through listening?

A) Reactive listening
B) Judgmental listening
C) Unresponsive listening
D) Empathetic listening

Question 5

As a speaker, you want the listener to both _____________ your words and connect with the _______________ you expressed when you spoke them.

A) speak and emotions
B) ignore and judgments
C) hear and feelings
D) reply to and opinions

Question 6

What is not one of the seven steps to improving your empathic listening?

A) Interject to resolve the issue as the other person is speaking.
B) Listen with year ears, eyes, and heart.
C) Spend some time enhancing your feelings vocabulary.
D) Make good eye contact with the speaker.

Question 7

Presenting to a group of people is a great opportunity to:

A) ignore potential donors
B) practice talking to only your listening style
C) share original ideas and new information
D) practice empathic listening

Question 8

A good presentation is a cross between a ______________ (factual) and a _______________ (taps emotions).

A) power point and lecture
B) report and story
C) sales pitch and sermon
D) report and comedy sketch

Question 9

Duarte describes four types of audience members. Which of the four options is not one of Duarte's audience types?

A) Supplier
B) Influencer
C) Doer
D) Creator

Question 10

What is the definition of the generational digital divide?

A) When the current generation understands technology as well as the previous generation.
B) When the current generation owns a particular technology and the previous generation does not.
C) When the current generation understands technology and the previous generation does not.
D) When the current generation does not understand technology and neither does the previous generation.

Question 11

What is not one of Komando's eight tips for taking back control of your email?

A) Responding to each email as they pop up in your inbox.
B) Send less email.
C) Create templates for frequently sent announcements and messages.
D) Designate time in your calendar to check email.

Question 12

What is one way in which a work email should not be used?

A) Sending a well, thought out response.
B) Requesting a phone or in-person meeting.
C) Data requested by the client.
D) Sending complex information.

Question 13

Providing ______________ feedback to employees is considered to be unnecessary by some, while most supervisors are reluctant to provide ________________ feedback to their employees.

A) negative and positive
B) positive and negative
C) constructive and positive
D) negative and constructive

Question 14

On any given day, from whom do you receive the most feedback?

A) Your parent
B) Your boss
C) Yourself
D) Your best friend

Question 15

A leader must learn to hear in a way that assures the person communicating he or she understands. This is known as listening.

Question 16

The person who shares a concern is always seeking suggestions to fix his/her problem.

Question 17

As a leader, you should know your "listening style preference," but there is little difference since most styles work in most situations.

Question 18

Story telling plays an important role in presentations.

Question 19

It is important to communicate what you want the audience to do with the information in your presentation.

Question 20

Because audience members in a presentation are in the same room, they are processing the information in the same way.

Question 21

As the speaker, it is important to find out who your audience is and why they registered for your presentation.

Question 22

As a presenter, sharing content-related experiences, needs, and emotions that the audience has experienced, too, will enable the presenter to garner support for issues, programs and services which are important to human service organizations.

Question 23

It is important to plan for and design an action for almost every member of the audience so that he/she can take action about the presentation.

Question 24

It is completely appropriate to use shorthand and emoticons when you email your boss or a client?

Question 25

Leaders must step up to become educated and comfortable with new communication technology methods and tools.

Question 26

You are only representing yourself when using the company email.

Question 27

Leaders must learn how to handle difficult, in-person dialogue instead of relying on impersonal email.

Question 28

Leaders are responsible for maintaining the course as the team works to achieve a shared goal.

Question 29

Leaders who create a closed environment for the communication of feedback will foster the trust of the team.

Question 30

As organization leaders, influence and decisions that impact others without the benefit of feedback is dangerous, and in some leadership roles, such as supervisor, can be unethical and possibly illegal.

Question 31

Select and describe one of Ripley and Watson's four listening styles.

Question 32

Describe a story as it relates to a presentation.

Question 33

Define a speaker's authentic connection.

Question 34

What are the hazards of sending an angry, rushed, unthoughtful email?

Question 35

Define performance feedback.

Question 36

Describe how a trusted friend or colleague who observes your behavior can help you make the changes you want to make.

Question 37

Explain why the author says communication in leadership is like the cardiovascular system of the human body.

Question 38

How has today's technology affected our attention span for listening?

Question 39

How would you use the seven steps to improving your empathic listening as the leader of a team?

Question 40

Select 6 of the 11 items listed in the text you personally should include in a Presentation Plan Worksheet based on challenges/weaknesses you experience in giving presentations?

Question 41

Describe your response to two professional etiquette for social media situations from the list below:
Students can choose two: Whether co-workers want to be tagged in pictures on Facebook? Do you friend your boss on social media? Do you friend your co-worker on social media? Do you friend your clients on social media? Do you create a personal and a professional profile page? How much detail should you post on social media? Should company time and company technology be used to do personal internet business?

Question 42

Put the eight steps in order and describe how you would use the Harvard Negotiation Project's 8-Step Process for Leaders to Use when giving feedback to a team member as a leader of that team.
Seek advice from each other; Create a test to see if the problem is what you thought; Create solution options, prototypes, and countertypes; Both parties must agree on the proposed solution; Determine standards for the solution; Work to sustain the change and establish accountability; Share what might persuade each other in viewing the situation and other potential solutions; Test solutions and determine the best path forward.