Deck 7: Organizational Environment

Question 1

The essential aspects to developing motivated, highly productive officers are:

A) the assumption that the employee has the ability to do the job
B) the knowledge to do the job
C) the desire to do the job
D) all of the above

Answer 1

D

Question 2

According to the text, a police captain may have a good sense of humor, but if everything becomes a joke, he or she will not be respected as a true leader and

A) his or her sense of humor could be a strength, but if overused, it could become a weakness.
B) much of the knowledge that person has to offer may be discounted by the members of the department.
C) both a and b
D) none of the above

Answer 2

C

Question 3

Basic needs include:

A) the need to belong
B) food and shelter
C) security and protection
D) need for recognition

Answer 3

B

Question 4

Safety needs are:

A) the need to belong
B) food and shelter
C) security and protection
D) need for recognition

Question 5

Belongingness refers to the need:

A) to belong
B) for food and shelter
C) for security and protection
D) need for recognition

Question 6

Ego status needs include:

A) the need to belong
B) food and shelter
C) security and protection
D) the need for recognition

Question 7

Self-actualization needs refer to:

A) the need to belong
B) food and shelter
C) the need for personal satisfaction
D) the need for recognition

Question 8

Motivation-hygiene theory is:

A) a theory about job satisfaction
B) a theory about job dissatisfaction
C) a theory about both job satisfaction and job dissatisfaction
D) none of the above

Question 9

Policies, procedures, administrative practices, and techniques of supervision are all considered:

A) motivators
B) hygiene factors
C) job enrichment
D) job enlargement

Question 10

A sense of achievement, challenge, professional growth and recognition are all considered:

A) motivators
B) hygiene factors
C) job enrichment
D) job enlargement

Question 11

The term escalating zero-point means:

A) if employees received a 5% pay increase last year, they would expect zero this year
B) If employees received a 5% pay increase last year, they would expect at least 5% this year, hopefully more
C) If employees received 5% last year, they would probably get .05% this year
D) none of the above

Question 12

Achievement, recognition, the work itself, responsibility, and advancement are all:

A) motivators
B) hygiene factors
C) job enrichment
D) major factors that produce satisfaction

Question 13

The issue of salary can be:

A) a satisfier
B) a dissatisfier
C) both
D) neither

Question 14

Lower-level employees have five factors that are considered strong motivators. Among them are:

A) a feeling of achievement from doing a challenging job
B) an inner need to do a good job
C) doing work the employee believes to be important
D) all of the above

Question 15

Managers rank which of the following as what they think motivates employees?

A) doing work the employee believes to be important
B) recognition and appreciation from supervisors and managers
C) recognition from peers
D) all of the above

Question 16

An issue that is continually faced by police managers is that of motivation.

Question 17

According to the text, people can motivate other people.

Question 18

Maslow describes five needs that people have.

Question 19

According to Maslow, the needs that have to be satisfied first are ego needs.

Question 20

According to Maslow, the needs that must be satisfied first are the basic needs.