Deck 5: Creating a Breed of Super-Sergeants

Question 1

The comment "peak performers are not ordinary people with something added, but ordinary people with nothing taken away" was said by:

A) Charles Darwin in the Origin of the Species
B) Charles Garfield in Peak Performers
C) James Garfield in Only Peak Performers will get Government Jobs
D) none of the above

Answer 1

B

Question 2

The reasons a supervisor can be liable for a subordinate's actions include:

A) negligent training
B) negligent retention
C) negligent supervision
D) all of the above

Answer 2

D

Question 3

According to the text, the supervisor and subordinate should meet ____ to discuss the subordinate's progress

A) rarely
B) occasionally
C) frequently
D) never

Answer 3

C

Question 4

According to the text, good performers must be encouraged to:

A) continue at their current level of performance
B) constantly improve performance
C) both a and b
D) none of the above

Question 5

According to the text, to avoid liability, it is important to:

A) concentrate on liability
B) concentrate on liability and performance
C) concentrate on performance, because good performance will take care of liability
D) none of the above

Question 6

In the performance planning phase, the supervisor meets with the subordinate and decides a series of goals that are:

A) specific and measurable
B) attainable and relevant
C) trackable
D) all of the above

Question 7

The goals for a rookie and a veteran will:

A) be the same
B) be different
C) vary according to duties
D) both b and c

Question 8

Suggestions in the text for developing great supervisors include:

A) the development and implementation of a field training supervisor program
B) establishing a peak performance−oriented supervising style
C) b and c
D) none of the above

Question 9

Many departments focus on poor performers or problem officers,

A) while ignoring the 95 to 97 percent who are good-to-excellent performers
B) because it makes sense to focus on those who most need to improve their performance
C) both a and b
D) neither a nor b

Question 10

Most performance evaluations are completed by:

A) Chiefs
B) Captains
C) Lieutenants
D) Sergeants

Question 11

Performance management includes:

A) performance planning
B) observation, interaction, and adjustments in supervisory styles
C) the performance evaluation
D) all of the above

Question 12

The following is/are phase(s) in performance improvement:

A) create policy and training in all tasks and critical policies
B) track the quality of daily supervision and the supervisors' exemplary conduct
C) respond with correction, discipline, evaluations, audits, inspections, rewards, and recognition
D) all of the above

Question 13

If a new supervisor does not receive support and training, that supervisor will likely:

A) fail
B) model his or her activities after supervisors he or she has worked under
C) be guided by the manner he or she is treated
D) all of the above

Question 14

According to Ken Blanchard, the only reason that supervisors exist is:

A) to create opportunities for promotion
B) to raise the level of performance of those who report to him or her
C) to justify a raise in pay
D) all of the above

Question 15

Which of the following can be said about first-level supervision?

A) Chiefs acknowledge it as one of the greatest internal problems.
B) The position of first-level supervisor is critical to the department.
C) Agencies often do not prepare supervisors for the position.
D) all of the above

Question 16

According to the text, the position of first-line supervisor is critical to the delivery of quality police services.

Question 17

Police supervisors are generally not concerned with liability.

Question 18

Fear of liability can at times result in a lack of action that may actually create liability.

Question 19

According to the text, it is important for supervisors to receive proper training for their roles.

Question 20

Performance management must be taught and implemented at every level.