Deck 2: Laptops

Question 1

A user calls the help desk complaining that the DVI connector on their laptop is not functioning properly. The laptop's built-in display is working perfectly, and the user reports that a technician successfully connected the user's laptop to a projector only the previous day. What is the first thing you instruct the user to do?

A)Make sure none of the DVI pins are bent.
B)Check the video drivers in the device manager.
C)Try using the Fn key to press the Toggle Display button on the keyboard.
D)Replace the DVI cord.

Answer 1

Try using the Fn key to press the Toggle Display button on the keyboard.

Question 2

You are explaining the benefits of using a solid-state hard drive to your colleague. Which of the following is the most important benefit of solid-state drives in relation to mobile devices and laptops?

A)Solid-state drives have no moving parts.
B)Solid-state drives can hold more data.
C)Solid-state drives are encrypted.
D)Solid-state drives are faster.

Answer 2

Solid-state drives have no moving parts.

Question 3

What is the physical size of the majority of PATA (IDE) hard drives in laptops?

A)1)3-inches wide.
B)2)5-inches wide.
C)3)5-inches wide.
D)4)7-inches wide.

Answer 3

2)5-inches wide.

Question 4

A business customer wants to be able to quickly connect her laptop to all her external devices, network connections, displays, and power with the least effort possible. What would you recommend the customer purchase for her laptop?

A)A Docking Station
B)A USB Hub
C)Wireless Ethernet Card
D)An External Monitor

Question 5

A user complains that every few minutes of inactivity the display on his laptop becomes dim. He has not had the problem in the past and otherwise the computer seems to be functioning normally. What do you suspect is the problem?

A)The laptop's power cord is not plugged-in.
B)The laptop's inverter board is bad.
C)The graphic card is faulty.
D)The Toggle Display button has been pressed.

Question 6

A user calls the help desk from the road complaining that her new laptop's power adapter is not working correctly. She recently purchased this laptop to replace an older model laptop. A mobile phone plugged into the same wall outlet receives power, and the user states that the power adapter at her office works fine. What is MOST likely the problem?

A)The battery is not inserted and locked properly.
B)The customer is using the power adapter for the older model laptop.
C)The user is not using a power converter.
D)The power outlet is not providing enough voltage.

Question 7

Of the following hardware components in a laptop, which is the most difficult to upgrade or repair?

A)RAM
B)Display
C)Keyboard
D)System Board

Question 8

A user wants to stretch her laptop's display so she can use both her built-in LCD and an external monitor as one large Windows desktop. In Windows, this feature is called:

A)DualView
B)Multiple Monitor
C)Mirroring
D)Stretching

Question 9

When repairing or upgrading laptop hardware, all of the following procedures should be followed except:

A)Label all screws, cables, and parts as you disassemble them.
B)Clean the fans using a damp cloth.
C)Refer to manufacturer documentation to ensure compatibility.
D)Wear an ESD wristband.

Question 10

A user calls the help center complaining that her laptop keyboard is malfunctioning, outputting numbers rather than letters for certain keys. What is the most likely problem?

A)The laptop's keyboard is internally damaged and needs to be replaced.
B)The laptop's inverter board is damaged and needs to be replaced.
C)The user has accidentally pressed the Num Lk key.
D)The user has accidentally pressed the Fn key.

Question 11

A user complains that his laptop's cursor will suddenly jump around on the screen while the user is typing in a word-processing program. What should you suggest the user do first to correct this issue?

A)Replace the laptop touch pad.
B)Disable the touch pad while typing.
C)Service the laptop and check for loose connections.

Question 12

You have just purchased a new laptop. Which of the following types of batteries most likely came with the laptop?

A)Lithium-ion (Li-ion)
B)Nickel-metal hydride (NiMH)
C)Nickel-cadmium (NiCd)
D)Lithium-hydride (Li-Hd)

Question 13

If a user wanted to upgrade her laptop memory using PC Cards, which PC Card type would she need to use?

A)Type I
B)Type II
C)Type III
D)Type IV

Question 14

A user calls the help desk complaining that the wireless Ethernet card on his laptop is not functioning, despite it having worked the day before. What is the first thing you should ask the user to check?

A)The Wireless Ethernet drivers.
B)Test the RJ-45 port.
C)The WAP's ACL.
D)The WLAN switch is set to "on."

Question 15

Which of the following ports come standard in the many modern laptops (Select all that apply)?

A)USB
B)1/8" Jack
C)IEEE 1394
D)9-pin serial port

Question 16

A user calls the help desk complaining that their laptop's display is suddenly not working properly. The user can see the Windows desktop on the laptop display, although it is very dim. What is the most likely cause of the problem?

A)The display drivers need to be reinstalled.
B)The laptop's inverter board is faulty.
C)The cable connecting the display to the motherboard is faulty.
D)The graphics card is faulty.

Question 17

A business user in your organization travels constantly and requires dedicated Internet access on the road. What do you recommend she look for as a built-in feature when purchasing a new laptop?

A)Bluetooth capabilities
B)Wireless Ethernet (Wi-Fi)
C)Infrared Connections (IrDa)
D)Cellular WAN