Deck 9: Managing Safety and Security Issues

Question 1

Managing the safety and security within a hotel is vital to delivering hospitality to guests. Any negligence in the domain of safety and security could lead to financial losses as well as serious ________________ for the hotel.

A) legal consequences
B) moral consequences
C) ethical consequences
D) clerical consequences

Answer 1

A

Question 2

Within the context of safety and security issues in Europe, hotel managers must be fully aware of their obligations towards their guests, employees, assets and ______________.

A) local communities
B) owners
C) investors
D) suppliers

Answer 2

A

Question 3

TRIC=S is a safety and security formula that stands for Threat assessment + Risk evaluation and mitigation + Incident response preparedness + Crisis management, communications and continuity = Safe, secure and sellable hotels.Which international hotel group owns this safety and security formula?

A) The Rezidor Hotel Group
B) The InterContinental Hotel Group
C) The Fairmont Hotels and Resorts
D) The Starwood Hotels and Resorts

Answer 3

A

Question 4

Within the context of workplace health and safety programmes, what does the size of the business and the hazards to which employees and guests may be exposed to determine?

A) The scope of the health and safety programme
B) The period of the health and safety programme
C) The duration of the health and safety programme
D) The budget of the health and safety programme

Question 5

Which one of the following options DOES NOT belong to the basic components of a health and safety programme for small hospitality operations?

A) The management should compensate the employees
B) The management should maintain adequate records
C) The management should train the employees
D) The management should talk regularly with the employees

Question 6

How many reported attacks on hotels have taken place around the world within 15 years after the September 11^th 2001 attacks in the USA?

A) 62
B) 22
C) 42
D) 82

Question 7

What type of role does modern technology play in ensuring a safe and secure environment within hotels?

A) Absolutely crucial role
B) Relatively crucial role
C) Absolutely trivial role
D) Relatively trivial role

Question 8

Modern technology ensures a safe and secure environment within hotels as well as it introduces multiple challenges such as that of data protection and information security.What advice is provided in Text 10.2 on what hospitality operators should do in order protect themselves in the domain of information security?

A) Separate the guest and hotel networks
B) Use both local and wireless networks
C) Use only local area networks
D) Use only wireless networks

Question 9

What are the designers most concerned about when hospitality facilities and high-end resorts around the world are being designed?

A) Aesthetics and comfort
B) Security and safety
C) Aesthetics and safety
D) Security and comfort

Question 10

How do terrorists consider hotels since most diplomatic missions have now been transformed into fortresses?

A) As soft targets
B) As hard targets
C) As frontline targets
D) As forefront targets

Question 11

In the context of fires within buildings, what are the two main objectives of fire alarms?

A) Notification and suppression
B) Emission and infusion
C) Notification and infusion
D) Emission and suppression

Question 12

What is the other name for intrusion alarms?

A) Burglar alarms
B) Panic alarms
C) Local alarms
D) Public alarms

Question 13

The four main components of a CCTV (video surveillance) system are a camera, a switch, a recording medium, and ______________.

A) a monitor
B) a tape
C) a control
D) an input

Question 14

In the context of security tracking systems, what does an RF chip stand for?

A) Radio frequency chip
B) Rapid feedback chip
C) Radio feedback chip
D) Rapid frequency chip

Question 15

The three components of a safety plan for high-rise hotels are the fire evacuation plan, the fire safety plan, and the ___________ plan.

A) emergency operations
B) fire deterrence
C) fire operations
D) emergency deterrence

Question 16

In cases of medical emergencies within high rise buildings, the time that the Emergency Medical Service (EMS) crew takes to get their equipment into an elevator and to the patient on the floor above or below the entry floor is called the _____________.

A) vertical response time
B) elevator response time
C) horizontal response time
D) emergency response time

Question 17

In safety and security medical emergencies' language, what does the abbreviation AED stand for?

A) Automatic External Defibrillator
B) Add, Edit, and Delete
C) Atomic Emission Detection
D) Associated Equipment Distributors

Question 18

What options should all employees consider in the event that an active shooter enters a hospitality property?

A) Run, Hide or Fight
B) Run, Yell or Fight
C) Yell, Hide or Run
D) Yell, Hide or Fight

Question 19

To prevent theft and embezzlement, the primary purpose of attributing responsibility for specific tasks and activities is to _____________________.

A) let management know where to start investigations in case of problems.
B) let management better bond the members of the personnel
C) permit management to evaluate the results, forms and reports
D) permit management to rotate the members of the personnel

Question 20

To prevent theft and embezzlement, the primary purpose of splitting responsibilities in related transactions is to ______________________.

A) prevent any employee from having too much control over the assets
B) prevent all employees from having too much control over the assets
C) prevent all employees from having any control over the assets
D) prevent any employee from having any control over the assets