Deck 14: Using Technology to Manage Information

Question 1

MATCHING
Complete the following using the terms listed.
a.CIO
b.VoIP
c.decision support system
d.firewall
e.application service provider
f.virtual private network
g.WiFi
h.Intranet
i.malware
j.local area network
k.data
l.grid computing
m.expert system
n.executive support system
o.spyware
p.databases
q.cloud computing
r.botnet
________ uses powerful servers to store applications software and databases for users to access via the Web.

Answer 1

q

Question 2

MATCHING
Complete the following using the terms listed.
a.CIO
b.VoIP
c.decision support system
d.firewall
e.application service provider
f.virtual private network
g.WiFi
h.Intranet
i.malware
j.local area network
k.data
l.grid computing
m.expert system
n.executive support system
o.spyware
p.databases
q.cloud computing
r.botnet
_____ consists of a network of smaller computers running special software.

Answer 2

l

Question 3

MATCHING
Complete the following using the terms listed.
a.CIO
b.VoIP
c.decision support system
d.firewall
e.application service provider
f.virtual private network
g.WiFi
h.Intranet
i.malware
j.local area network
k.data
l.grid computing
m.expert system
n.executive support system
o.spyware
p.databases
q.cloud computing
r.botnet
A centralized integrated collection of data resources is known as a(n)_______.

Answer 3

p

Question 4

MATCHING
Complete the following using the terms listed.
a.CIO
b.VoIP
c.decision support system
d.firewall
e.application service provider
f.virtual private network
g.WiFi
h.Intranet
i.malware
j.local area network
k.data
l.grid computing
m.expert system
n.executive support system
o.spyware
p.databases
q.cloud computing
r.botnet
A computer network that connects machines within a limited area is called a(n)_____.

Question 5

MATCHING
Complete the following using the terms listed.
a.CIO
b.VoIP
c.decision support system
d.firewall
e.application service provider
f.virtual private network
g.WiFi
h.Intranet
i.malware
j.local area network
k.data
l.grid computing
m.expert system
n.executive support system
o.spyware
p.databases
q.cloud computing
r.botnet
A company network that links employees via Internet tools is called a(n)_____.

Question 6

Describe how the role of the chief information officer has changed in recent years.

Question 7

MATCHING
Complete the following using the terms listed.
a.CIO
b.VoIP
c.decision support system
d.firewall
e.application service provider
f.virtual private network
g.WiFi
h.Intranet
i.malware
j.local area network
k.data
l.grid computing
m.expert system
n.executive support system
o.spyware
p.databases
q.cloud computing
r.botnet
A secure connection between two points on the Internet is known as a(n)_____.

Question 8

MATCHING
Complete the following using the terms listed.
a.CIO
b.VoIP
c.decision support system
d.firewall
e.application service provider
f.virtual private network
g.WiFi
h.Intranet
i.malware
j.local area network
k.data
l.grid computing
m.expert system
n.executive support system
o.spyware
p.databases
q.cloud computing
r.botnet
The purpose of a(n)________ is to limit data transfers to certain locations and log system use so that managers can identify threats to a system's security.

Question 9

MATCHING
Complete the following using the terms listed.
a.CIO
b.VoIP
c.decision support system
d.firewall
e.application service provider
f.virtual private network
g.WiFi
h.Intranet
i.malware
j.local area network
k.data
l.grid computing
m.expert system
n.executive support system
o.spyware
p.databases
q.cloud computing
r.botnet
_____ is a wireless network that connects various devices and allows them to communicate with one another through radio waves.

Question 10

MATCHING
Complete the following using the terms listed.
a.CIO
b.VoIP
c.decision support system
d.firewall
e.application service provider
f.virtual private network
g.WiFi
h.Intranet
i.malware
j.local area network
k.data
l.grid computing
m.expert system
n.executive support system
o.spyware
p.databases
q.cloud computing
r.botnet
_______ consist of raw facts and figures that may or may not be relevant to business decisions.

Question 11

MATCHING
Complete the following using the terms listed.
a.CIO
b.VoIP
c.decision support system
d.firewall
e.application service provider
f.virtual private network
g.WiFi
h.Intranet
i.malware
j.local area network
k.data
l.grid computing
m.expert system
n.executive support system
o.spyware
p.databases
q.cloud computing
r.botnet
Malicious software programs such as worms,viruses,and Trojan horses designed to infect computer systems are known as __________.

Question 12

MATCHING
Complete the following using the terms listed.
a.CIO
b.VoIP
c.decision support system
d.firewall
e.application service provider
f.virtual private network
g.WiFi
h.Intranet
i.malware
j.local area network
k.data
l.grid computing
m.expert system
n.executive support system
o.spyware
p.databases
q.cloud computing
r.botnet
________ software secretly gathers user information through the user's Internet connection without the user's knowledge.

Question 13

MATCHING
Complete the following using the terms listed.
a.CIO
b.VoIP
c.decision support system
d.firewall
e.application service provider
f.virtual private network
g.WiFi
h.Intranet
i.malware
j.local area network
k.data
l.grid computing
m.expert system
n.executive support system
o.spyware
p.databases
q.cloud computing
r.botnet
A(n)_____________ is a computer program that imitates human thinking through complicated sets of "if/then" rules.

Question 14

Explain the difference between data and information.

Question 15

MATCHING
Complete the following using the terms listed.
a.CIO
b.VoIP
c.decision support system
d.firewall
e.application service provider
f.virtual private network
g.WiFi
h.Intranet
i.malware
j.local area network
k.data
l.grid computing
m.expert system
n.executive support system
o.spyware
p.databases
q.cloud computing
r.botnet
A system that allows top managers to access a firm's primary databases is called a(n)_____.

Question 16

MATCHING
Complete the following using the terms listed.
a.CIO
b.VoIP
c.decision support system
d.firewall
e.application service provider
f.virtual private network
g.WiFi
h.Intranet
i.malware
j.local area network
k.data
l.grid computing
m.expert system
n.executive support system
o.spyware
p.databases
q.cloud computing
r.botnet
A(n)_____ is an executive responsible for managing a firm's information system and related computer technologies.

Question 17

MATCHING
Complete the following using the terms listed.
a.CIO
b.VoIP
c.decision support system
d.firewall
e.application service provider
f.virtual private network
g.WiFi
h.Intranet
i.malware
j.local area network
k.data
l.grid computing
m.expert system
n.executive support system
o.spyware
p.databases
q.cloud computing
r.botnet
Telephones connected via _____ use personal computers with broadband connections in place of a traditional phone jack.

Question 18

MATCHING
Complete the following using the terms listed.
a.CIO
b.VoIP
c.decision support system
d.firewall
e.application service provider
f.virtual private network
g.WiFi
h.Intranet
i.malware
j.local area network
k.data
l.grid computing
m.expert system
n.executive support system
o.spyware
p.databases
q.cloud computing
r.botnet
A(n)_____ is an information system that quickly provides relevant data to help people make decisions and choose courses of action.

Question 19

MATCHING
Complete the following using the terms listed.
a.CIO
b.VoIP
c.decision support system
d.firewall
e.application service provider
f.virtual private network
g.WiFi
h.Intranet
i.malware
j.local area network
k.data
l.grid computing
m.expert system
n.executive support system
o.spyware
p.databases
q.cloud computing
r.botnet
A(n)________ is a network of PCs that have been infected with one or more data-stealing viruses.

Question 20

MATCHING
Complete the following using the terms listed.
a.CIO
b.VoIP
c.decision support system
d.firewall
e.application service provider
f.virtual private network
g.WiFi
h.Intranet
i.malware
j.local area network
k.data
l.grid computing
m.expert system
n.executive support system
o.spyware
p.databases
q.cloud computing
r.botnet
A(n)_____ is an outside company that specializes in providing both computers and the application support for managing information systems of business clients.

Question 21

An information system that provides relevant data to help businesspeople choose the appropriate course of action is called a(n)________.

A) decision support system
B) expert system
C) executive information system
D) database

Question 22

William is trying to close a particularly difficult sale.He uses his PDA (personal digital assistant)and a special program to access information within his company's database on pricing.William is using an________.

A) expert system
B) enterprise resource planning system
C) executive support system
D) application service provider

Question 23

The person who directs a firm's management information systems and related computer operations is often called the ________.

A) financial advisor
B) chief information officer
C) executive information manager
D) chief executive officer

Question 24

What is a decision support system? How does a decision support system differ from an expert system?

Question 25

How are computers classified?

Question 26

Identify four significant trends regarding information systems.

Question 27

Explain the difference between hardware and software.Give examples of both.

Question 28

Which of the following statements best describes the purpose of a management information system?

A) Provide management with feedback from sales meetings
B) Assist the human resources department with research on employee benefit costs
C) Provide the accounting department with budget information
D) Provide information on internal operations and external intelligence for use in decision making

Question 29

Megan,a chief executive officer,reviews the internal performance of her company's stock,as well as market trends for the industry.To access this information,Megan uses a(n)________.

A) executive support system
B) expert system
C) enterprise planning resource
D) decision support system

Question 30

List and briefly explain the most widely used business applications of computers.

Question 31

What are some ways that businesses can protect themselves from computer crimes?

Question 32

Hannah is a television executive whose team conducted demographic research for new programs.Hannah will be expected to write a detailed ________ report about the impact of this study and the effect of the network's marketing strategy.

A) database
B) information
C) data
D) groupware

Question 33

A database can best be described as ________.

A) a centralized integrated collection of the organization's data resources
B) a loose collection of ideas
C) data that has been converted into information
D) data gathered at random from a variety of sources

Question 34

Explain the differences among a virus,a worm,and a Trojan horse.

Question 35

Which of the following is considered information rather than data?

A) Projected population growth in a target market
B) A measure of the effectiveness of a promotional strategy
C) Income distribution in a target market
D) Product sales in various categories

Question 36

What is disaster recovery planning?

Question 37

Explain the difference between an intranet and a virtual private network.

Question 38

Raw facts and figures are ________.

A) data
B) information
C) a management information system
D) the basis for business decision making

Question 39

Sean is a salesperson and is visiting one of his largest clients.Before the visit,he reviewed the client's past purchases.Sean used the firm's ________ system.

A) expert
B) enterprise resource planning
C) executive information
D) decision support

Question 40

Provide examples of ethical concerns regarding technology and information systems.

Question 41

Which of the following is a storage device?

A) Flash memory card
B) Modem
C) Monitor
D) Scanner

Question 42

________ software controls the basic workings of the computer system.

A) Expert
B) Executive information system
C) Database
D) Operating

Question 43

On Realtor.com,homebuyers enter information regarding their preferred home location,price,and features.Using an ________,the website will automatically display real estate properties that match the homebuyer's criteria.

A) executive information system
B) encryption
C) application service provider
D) expert system

Question 44

________ tie geographic regions together using long-distance telephone lines or satellite transmissions.

A) Local area networks
B) Executive information systems
C) Databases
D) Wide area networks

Question 45

Mari is on a business trip.From her hotel,she uses her computer to access her company's network,checking her e-mail and calendar.Mari's company has a(n)________.

A) Internet
B) virtual private network
C) intranet
D) extranet

Question 46

Which of the following is an application program?

A) Microsoft Excel
B) Microsoft Windows
C) UNIX
D) Java

Question 47

Hans works in the mortgage loan department of a bank.He enters information on credit applications into the bank's computer system.The system has a program that evaluates the loan application and gives it a score.Hans is using a(n)________.

A) information interface
B) expert system
C) enterprise resource planning system
D) decision support system

Question 48

Which of the following is the most recent development in notebook computers?

A) Netbook
B) Minicomputer
C) Tablet PC
D) PDA

Question 49

Chloe would like her company to fund a worthwhile project and has accumulated valuable charts and graphs regarding market shares,territories,and projected sales.In order to achieve maximum impact,Chloe should communicate her information via ________.

A) desktop publishing
B) production software
C) staging software
D) presentation software

Question 50

Which of the following reasons is not a reason for the increasing popularity of notebook computers?

A) More durable designs
B) Improved displays
C) Faster processing speeds
D) Higher prices

Question 51

Electronic spreadsheets ________.

A) are used for numeric and statistical data
B) are very difficult to use
C) are a special software used to create graphics
D) can replace managerial judgment in decision making

Question 52

An expert system would most likely be used to ________.

A) retrieve sales data
B) determine the status of a customer's order
C) determine the optimal layout of a plant
D) access relevant data from the company's database

Question 53

All of the following devices are computer hardware EXCEPT a ________.

A) fax machine
B) monitor
C) mouse
D) printer driver

Question 54

Kyle is putting together a presentation for senior management analyzing a potential new market.He is using his computer to create charts or graphs that he will then show as slides.Which of the following software programs is Kyle most likely using to create his presentation?

A) Microsoft Word
B) Microsoft Excel
C) Microsoft Windows
D) Microsoft PowerPoint

Question 55

A computer program that imitates human thinking is a(n)________.

A) information interface
B) decision support system
C) enterprise resource planning system
D) expert system

Question 56

Angelo purchases a new game for his computer.He will load the program onto the computer's hard drive.Angelo is buying ________.

A) application software
B) an operating system
C) a warranty
D) an output device

Question 57

Brian is sitting at his computer preparing a new sales brochure.The brochure combines high-quality type,graphics,and photographs.What type of software is Brian likely using to create the brochure?

A) Word processing program
B) Desktop publishing program
C) Presentation graphics program
D) Spreadsheet program

Question 58

The largest type of computer system with the most extensive storage capacity and the fastest processing speeds is a ________.

A) midrange system
B) mainframe computer
C) hand-held device
D) personal computer

Question 59

Carmen is sitting at her computer analyzing the financial impact on an increase in her company's sales growth rate.Carmen is probably using a ________ program.

A) word processing
B) desktop publishing
C) spreadsheet
D) presentation

Question 60

A program that performs specific tasks that the user wants to carry out is called ________.

A) software
B) the operating system
C) a management information system
D) application software

Question 61

A new wireless standard called ________ has the potential to bring high-speed Internet access to rural areas where traditional forms of broadband access are too expensive or impractical.

A) VPN
B) Wi-Max
C) VoIP
D) intranet

Question 62

Jennifer belongs to several online card clubs.When she downloaded a recommended bridge game,she unknowingly received a ________,which ultimately damaged the hard drive on her computer.

A) worm
B) software application
C) Trojan horse
D) firewall

Question 63

Information is the result of processed data.

Question 64

Data alone are of limited value to a company.

Question 65

The main purpose of management information systems is to help managers make better decisions.

Question 66

All of the following are advantages of VoIP EXCEPT ________.

A) lower cost
B) additional features
C) increased flexibility
D) increased security

Question 67

Information overload is more of a problem today because of improved technology.

Question 68

Caleb's company has installed a system to make data transmission secure.Therefore,he can use the Internet to send and receive sensitive data.Caleb's company has installed a(n)________.

A) intranet
B) virtual private network
C) extranet
D) wide area network

Question 69

Deciding how to prevent system failures along with the ability to continue operating if computer systems fail is called ________.

A) disaster recovery planning
B) information systems management
C) advanced computer security
D) virus protection

Question 70

Sales figures are an example of information.

Question 71

The heart of a management information system is the database.

Question 72

Mario downloaded some company information into a spreadsheet so that he could work on it at home.When he returned to work,he inserted his memory card into his company computer.Within minutes,all of his hard drive files were corrupted.The most likely cause was a(n)________.

A) computer virus
B) malfunctioning computer
C) bad operating system
D) intranet failure

Question 73

Which of the following statements is true about intranets?

A) Intranets require a Windows operation system.
B) Intranets may be accessed by anyone with an Internet connection.
C) Intranets provide secure connections between two points on the Internet.
D) Intranets allow information sharing within a company network.

Question 74

A program that attaches itself to other programs and changes programs or destroys data is a(n)________.

A) computer virus
B) purge program
C) inoculation program
D) immunity deficiency program

Question 75

Transaction processing systems and process control systems are examples of operational support systems.

Question 76

All of the following are reasonable responses to potential computer problems EXCEPT ________.

A) routinely backing up software and data
B) installing extra hardware in a secure location
C) limiting computer access to only a handful of senior managers
D) using online storage services

Question 77

Diego purchased a company and discovered that his employees were using different operating systems.Instead of spending considerable time and expense getting everyone on the same system,Diego established a(n)________ to create company bulletin boards,share documents,and conduct online conferencing.

A) extranet
B) intranet
C) virtual private network
D) Internet

Question 78

All Wal-Mart stores have satellite dishes that link stores together with the company's headquarters.Wal-Mart is using a(n)________.

A) local area network
B) expert system
C) wide area network
D) enterprise resource system

Question 79

Courtney's office in Manitoba was destroyed by a flood last year,and she lost numerous company documents.After relocating,Courtney took no chances and implemented ________,in which she backed up her data in a secure online storage service.

A) enterprise resource planning
B) firewall
C) encryption
D) disaster recovery planning

Question 80

An outside supplier used to provide computer and application support for managing an information system is known as ________.

A) an application maintenance provider
B) an application service provider
C) on-demand computing
D) utility computing