Deck 3: 9-1-1: Its History, Current Status and the Next Generation

Question 1

The American Congress first investigated a universal emergency number for the United States and finally passed the legal mandate in:

A) 1965
B) 1966
C) 1967
D) 1968

Answer 1

C

Question 2

The acronym ANI stands for:

A) Automated Name Index
B) Automated Number Index
C) Automatic Name Index
D) Automatic Number Index

Answer 2

A

Question 3

The acronym ALI stands for:

A) Automated License Index
B) Automated Location Index
C) Automatic Location Index
D) None of the above

Answer 3

B

Question 4

The difference between Basic 9-1-1 and E 9-1-1 is:

A) There are no differences
B) Basic 9-1-1 provided address verification
C) Basic 9-1-1 provides the telephone owner's name but not the address
D) Enhanced 9-1-1 provides the telephone owner's name and address

Question 5

9-1-1 communication centers provide callers who cannot speak with the following capability

A) VoIP
B) TTY/TTD
C) Both of the above
D) Neither of the above

Question 6

Wireless network operators must verify the phone number and cell phone tower used by callers, within six minutes of a request by a PSAP as Part of requirements

A) Phase 0
B) Phase 1
C) Phase 2
D) None of the above

Question 7

In order to be considered Phase 2 compliant both the PSAP and the telephone company must be capable of the following:

A) 95% of a network operator's in-service phones must be E911 compliant ("location capable") by December 31, 2005. (Several carriers missed this deadline and received fines from the FCC)
B) Wireless network operators must provide the latitude and longitude of callers within 300 meters, within six minutes of a request by a PSAP. Accuracy rates must meet FCC standards on average within any given participating PSAP service area by September 11, 2012
C) Only B
D) Both A and B

Question 8

Phase 2 compliance required the capability of providing the PSAP with X, Y coordinates. The cellular telephone companies solved this problem in the following way:

A) By installing a GPS chip in all new cell phones
B) By assigning a special identifier for each cell phone
C) Only A
D) Both A and B

Question 9

PBX (Private Branch Exchange) systems are common in business environments. Large business complexes, government buildings, college and university campuses all use PBX systems. The problem that this creates for the 9-1-1 system is:

A) Every phone on the system will display as the location of the 9-1-1 caller
B) The 9-1-1 system will recognize this call as coming from the central location but not the specific location of the caller.
C) Both A and B are correct
D) Neither A nor B are correct

Question 10

The Term "ring-down" typically refers to a process where:

A) A call received by a dispatcher instead of a call taker
B) A call taker verifies the location of the call and then performs a "Ring Down" to the right responder(s), passing the caller and the E9-1-1 call information to the responsible dispatch agency.
C) A call taker verifies the location of the call and then performs a "Ring Down" to the dispatchers.
D) A dispatcher receives a call and then dispatches police, fire, and/or EMS as required.

Question 11

The term MSAG means:

A) Master Street Address Guide
B) Master System Address Guide
C) Master System Analysis Guide
D) None of the above

Question 12

Cellular Telephones create a problem for communication centers ability to obtain ALI information that were to be resolved through;

A) Completion of Phase 0
B) Completion of Phase 1
C) Completion of Phase 2
D) None of the above

Question 13

A "Z" coordinate provides

A) The longitude a call is coming from
B) The latitude a call is coming from
C) The height of a call that ties to a floor in a multi-story building
D) None of the above

Question 14

A "Ghost Caller" refers to:

A) A landline call that does not have an MSAG connection
B) A landline call that has an incorrect address assigned and consequentially provides the wrong agencies to send to a call.
C) A Cellular call that provides a wrong address
D) This means that there is no ANI or ALI information forwarded to the PSAP. The call taker will see a blank screen, which they refer to as a "ghost" caller.

Question 15

The routing of a call through the E9-1-1 system to obtain a callers address goes through a:

A) Master Street Address Guide
B) Alphabetical Search
C) NYCIIS search
D) Soundex

Question 16

Alabama Telephone worked diligently to become the first telephone company to provide 9-1-1 service in February of 1968.

Question 17

Basic 9-1-1 provides the telephone's registered owner and the address of the phone.

Question 18

The ESN is a three digit number with one digit identifying the responsible police department, the fire department, and another identifying the EMS agency for that address.

Question 19

The Selective Router is a tool used to route calls to the appropriate Public Safety Answering Point.

Question 20

The FCC controls the Public Switch Telephone Network but does not have any say in VoIP.

Question 21

MSAG stands for Master Street Address Guide.

Question 22

Cellular phone technology has not impacted 9-1-1 systems.

Question 23

There are 4 phases required by the FCC to locate cell phone callers.

Question 24

The FCC has required that the location of cell phone callers be identifiable.

Question 25

GPS is an important part of the current day 9-1-1 system.