Deck 4: Empathic Responding Skillsthe Skills of Building Connection

Question 1

Ambivalence in a new client develops because

A) One part of the client wants to feel better and another part provides the motivation.
B) It is usually a big asset in building rapport.
C) One part of the client desires to let go of the old, and another part fears losing control.
D) Clients never change.

Answer 1

C

Question 2

According to Yalom (2009), the counseling relationship is

A) technique driven.
B) theory driven.
C) relationship driven.
D) counselor driven.

Answer 2

C

Question 3

Listening to verbal and nonverbal communication at the same time is called

A) attentive listening.
B) alternating monologue.
C) acquired messaging.
D) alternative planning.

Answer 3

A

Question 4

SOLER stands for a way to convey to clients that you are listening. SOLER stands for

A) straight, open, learning forward, eye contact, rigid.
B) square, open, leaning forward, eye contact, relaxed.
C) sheltered, open, leaning back, eye contact, recording.
D) strong, observant, learning, eye contact, reflecting.

Question 5

Which one of the following is NOT one of the seven basic empathic responding skills?

A) reflecting feelings
B) reflecting needs
C) reflecting thoughts
D) reflecting advice

Question 6

The words nervous, agitated, fearful, frightened, terrified, and panicky all reflect what feeling?

A) depression
B) anxiety
C) anger
D) guilt

Question 7

The words confused, uncertain, unsure, ambivalent, and baffled all reflect the feeling of

A) hurt
B) depression
C) anger
D) ambivalence

Question 8

The words unqualified, ineffective, unfit, and incompetent all reflect the feelings of

A) inadequacy
B) mistreatment
C) connectedness
D) strength

Question 9

The responses, "I feel so bad for you." and "Poor you." are not appropriate responses because they

A) convey sympathy, not empathy.
B) sound insincere.
C) reflect feelings.
D) encourage self-pity.

Question 10

Which of the following is NOT one of the nine empathic responding skills?

A) summarizing
B) expressing sympathy
C) reflecting needs
D) perception checking