Deck 9: Developing the Police Organization

Question 1

The ____________ model of motivation holds that people work mainly to obtain tangible rewards.

A) force and coercion
B) economic/machine
C) affective/affiliation
D) growth-open system

Answer 1

B

Question 2

According to Maslow's hierarchy of needs, if a worker's basic and security needs are satisfied, he or she will be motivated primarily to satisfy _____________ needs.

A) ideal self needs
B) self-concept needs
C) social needs
D) security needs

Answer 2

C

Question 3

According to ____________, workers' motivation is based on the perceived probability that their work will lead to outcomes that they highly desire.

A) equity theory
B) expectancy theory
C) Theory X
D) Theory Y

Answer 3

B

Question 4

Which of the following is not considered a motivator according to job enrichment?

A) recognition
B) responsibility
C) work relationships
D) advancement

Question 5

An approach to police organizational development that tends to be cost-saving and also helps diversify police organizations is:

A) professionalization
B) civilianization
C) higher education
D) training

Question 6

The Hawthorne studies showed that peoples' performance at work was motivated primarily by money.

Question 7

According to Maslow's hierarchy of needs, workers are motivated primarily by security needs.

Question 8

According to Theory X, people do not like work and will avoid it whenever possible.

Question 9

According to job enrichment, improving work factors such as company policies, supervision, and pay results in more motivated workers.

Question 10

About 25% of police agencies today require applicants to have a 4-year college degree.

Question 11

___________ is based on the observation that employees work harder when they have a clear understanding of the goals of the organization and can see how their work contributes to achieving these goals.

A) Theory X
B) Theory Y
C) Management by objectives
D) Expectancy theory

Question 12

Work conditions, salary, and personal life are considered _______, while recognition, advancement, and responsibility are considered _________.

A) Satisfiers, dissatisfiers
B) Hygiene factors, motivators
C) Necessary, optional
D) Motivators, hygiene factors

Question 13

___________ is based on including non-managerial employees in the management process.

A) Managerial hierarchy
B) Participative management
C) Job enrichment
D) Organizational development

Question 14

Civilianization involves replacing sworn police officers with civilian employees whenever possible.

Question 15

Management by objectives is based more on worker self-control than on control imposed by management.