Deck 14: Organizational Structure, Culture, and Change

Question 1

This process results in an organization passing its culture to new employees.

A) onboarding
B) departmentalization
C) assessment
D) attrition

Answer 1

A

Question 2

A large grocery store makes the decision to reduce the number of supervisors at its flagship store. In doing so, the remaining supervisors now have to supervise 50 production workers instead of 20. This change has increased the supervisors' ______.

A) span of control
B) line staff
C) scalar function
D) formalization

Answer 2

A

Question 3

Which of the following represent the stages of organizational change according to Lewin?

A) Forming, Storming, Norming, Performing, Adjourning
B) Preaction, Action, Reaction
C) Existence, Relatedness, Growth
D) Unfreezing, Changing, Refreezing

Answer 3

D

Question 4

Cubicles, core-values posters, free M&Ms for employees on Mondays, and a casual dress code are examples of organizational culture:

A) beliefs
B) values
C) artifacts
D) assumptions

Question 5

Companies that are undergoing a change in which the aim is to change the culture of the organization are likely experiencing which type of organizational development approach?

A) Team building
B) Strategic change
C) Total quality management
D) Organizational flipside

Question 6

Classical theories of organizational design emphasized that ___________ was the ideal form for an organization.

A) bureaucracy
B) matrix
C) startup
D) small size

Question 7

The subfield in I/O psychology that focuses on change in companies is called ____________________.

A) Organization development
B) Organizational leadership
C) Change startup
D) Leadership development

Question 8

What aspect of culture is most observable or visible when researchers want to assess culture?

A) Assumptions
B) Strengths
C) Artifacts
D) Formalizations

Question 9

Which term describes employees' shared perceptions of policies, practices, and behaviors that are rewarded?

A) Organizational climate
B) Organizational matrix
C) Shared formalization
D) Organizational control

Question 10

An employee in which type of organization would likely report to both a functional manager and a project manager?

A) Formal
B) Departmentalized
C) Matrix
D) Mechanistic

Question 11

Which type of organizational structure emphasizes governance and regulations?

A) Organic
B) Spiral
C) Entrepreneurial
D) Mechanistic

Question 12

Contemporary researchers now tend to think that a _____________________ is the best way to think about organizational design

A) matrix paradigm
B) bureaucratic paradigm
C) classical paradigm
D) situational paradigm

Question 13

Which movement influenced organizational design such that the objective was no longer simply to maximize performance?

A) Human Relations
B) Organizational Development
C) I/O Consulting
D) Relational theory

Question 14

Which is NOT an aspect of organizational structure?

A) Level of centralization
B) Degree of formalization
C) Width of motivation
D) Type of departmentalization

Question 15

Employees in relatively ________________ organizations likely experience greater autonomy in their work.

A) decentralized
B) bureaucratic
C) formalized
D) large

Question 16

Units in an organization that have values that directly contradict those of the organization may have a ___________.

A) formalized culture
B) leadership culture
C) clan
D) counterculture

Question 17

A consultant is hired to help clarify roles and responsibilities in a work group. What approach to organization development are they using?

A) Virtual organization
B) Technostructural
C) Team building
D) Mechanistic approach

Question 18

Total Quality Management and Job Enrichment are both examples of ____ OD approaches.

A) Human process
B) Strategic Change
C) Autonomous
D) Technostructural

Question 19

Small social media companies tend to value innovation so they can brand themselves as unique in a saturated industry. What type of culture do they likely have?

A) Adhocracy
B) Clan
C) Autonomous
D) Intrinsic

Question 20

Enrique meets with his supervisor regularly, but also sends reports to a project manager. What type of organization best describes Enrique's situation?

A) Matrix organization
B) Leaderless organization
C) Classical organization
D) Situational organization

Question 21

Rachael works in alumni relations at a university and has very little autonomy in how she accomplishes her work. What aspect of organizational structure might be high or prevalent in this university?

A) Formalization
B) Departmentalization
C) Feedback
D) Task variety

Question 22

Which stressor may be more likely to be present in a matrix organization in which employees effectively have multiple supervisors?

A) Low-quality LMX
B) Evaluation apprehension
C) Work-family conflict
D) Role conflict

Question 23

Which factor may influence an organization's culture?

A) Attraction-selection-attrition
B) Founder's values
C) Organizational history
D) All of the above

Question 24

While organizational culture may be important, ____________ may matter more in some circumstances.

A) person-organization fit
B) formalization
C) departmentalization
D) matrixization

Question 25

Which theory of organizational design posited that one best way to structure work and design organizations?

A) Effective Motivational Theory
B) Classical Organization Theory
C) Motivational Organization Theory
D) Classical Leadership Theory

Question 26

Which organizational structure is built for flexibility and adaptability?

A) Classical
B) Bureaucratic
C) Organic
D) Mechanistic

Question 27

An individual employee's perceptions of the climate and behavioral patterns in their organization is referred to as the

A) Organizational climate
B) Psychological climate
C) Team climate
D) Organizational culture

Question 28

Systematic gathering of information from employees to identify potential problem areas, stimulating conversation around these particular areas, and establishing motivation to change, are all a part of the _____ process.

A) organizational climate
B) survey feedback
C) appreciative inquiry
D) quality management

Question 29

Organizational design refers to structures of accountability and responsibility, HR practices, and business process in an organization.

Question 30

Functional departments distribute employees working in the same function (e.g., accounting) into different departments.

Question 31

Organic structures are associated with high levels of perceived fairness by employees and are considered the most effective organizational structures.

Question 32

A virtual organization refers to an organization in which all of the work is completed online.

Question 33

Job enrichment is an example of a technostructural approach to organizational development.

Question 34

Unfreezing is the stage of change in which new ways of working are made permanent within the organization.

Question 35

Organizations that are highly formalized have a lot of rules and procedures and low tolerance for deviations from rules.

Question 36

The adhocracy culture is one that puts innovation first.

Question 37

The ASA model describes the three stages of organizational change.

Question 38

Appreciative inquiry involves identifying the unique strengths and best aspects of the organization, followed by generating ideas about how to build on them

Question 39

_____ culture values employee satisfaction and commitment and therefore has a great emphasis on fairness, employee empowerment, and putting employees first.

Question 40

____ paradigm is an approach to organizational design where the key factor is understanding the context of the organization operates and configuring the organizational structure accordingly.

Question 41

____ is the degree to which the organization is characterized by rules and procedures and the extent to which deviations from rules are tolerated.

Question 42

____ model of change includes the three phases of unfreezing, change, and refreezing.

Question 43

______ organization theory is an approach to organizational design that emphasizes the importance of efficiency as the goal and utilizes hierarchy, structure, and written processes to achieve this goal.

Question 44

Artifacts, values, and assumptions are all indicators of an organization's _____.

Question 45

The shared perceptions about a work unit's policies and practices and which behaviors are rewarded is referred to as its

Question 46

Marina's company values innovation. In fact, it is their greatest value. Her company could be described as having a ____ culture.

Question 47

Although climate and culture are quite similar, there are, however, (at least) three ways to distinguish climate from culture. What are three distinctions?

Question 48

Describe three different types of culture and how they might affect performance in organizations.

Question 49

What are the advantages and disadvantages for an organization using matrix-style organization?

Question 50

What was the focus of classical organization theory?

Question 51

What are Lewin's three stages of change? Describe briefly.

Question 52

Which type of organizational structure (organic versus mechanistic) is likely better for organizational health? Explain your answer.

Question 53

If you were a consultant tasked with assessing the culture of a company, how would you assess its culture?

Question 54

What is a lattice structure in organizations? How does it differ from other structures.

Question 55

What are the advantages and disadvantages of a classical approach to organizational design?

Question 56

What is survey feedback?

Question 57

Describe some factors that can affect employee reactions to change?