Deck 10: Basic Responding Skills

Question 1

Primary empathy is the ability to tell the client:

A) "I feel so badly for you. Shame on your mother for treating you so badly."
B) "You are such a nice person."
C) "I hear you" and "I am tracking you accurately."
D) "You shouldn't have made that comment to your friend."
E) Both a and b

Answer 1

C

Question 2

In a real counseling session, basic responding skills are:

A) intertwined and not so readily deconstructed.
B) used one at a time and should not be intertwined.
C) used in a linear fashion.
D) used repetitively in a predictable fashion.
E) Both b and c

Answer 2

A

Question 3

When you ________________________, the clear message is that you know more than the other person about his or her own story.

A) evaluate the client's statement in a positive manner
B) evaluate the client's statement in a negative manner
C) use nonverbal encouragers
D) all of the above
E) both a and b

Answer 3

E

Question 4

When you listen without evaluating,

A) you create a barrier since the client is expecting you to offer your opinion.
B) you build a bridge and strengthen your relationship with your client.
C) your client is inclined to seek professional help with someone who will talk more.
D) your client will think you are playing mind games.
E) both a and c

Question 5

To be ___________________means to put aside expectations or preconceived ideas of what the client might be saying based on one's own past associations. It means the counselor will listen to the entire story as a unique report of the client's reality.

A) polite
B) neutral
C) nonjudgmental
D) easily swayed
E) passive

Question 6

Three kinds of _________________ encouragers are _________________.

A) minimal…nonverbal, semiverbal, and the short phrase.
B) minimal…nonverbal, semiverbal, and highly verbal.
C) optimal…nonverbal, semiverbal, and the short phrase.
D) optimal…nonverbal, semiverbal, and highly verbal.
E) none of the above.

Question 7

Restatements and paraphrases:

A) are straightforward.
B) do not offer interpretations of a client's content or provide explanations of the story.
C) are rarely straightforward.
D) both a and b
E) both b and c

Question 8

______________________uses the client's language and level of intensity to feed back an important aspect of what has been said. It repeats the basic idea using the same words but not necessarily in the same order.

A) Restatement
B) Paraphrasing
C) Interpretation
D) Feedback
E) Both a and b

Question 9

When seeking clarification about a client's communication, an appropriate introductory stem would be:

A) "It seems to me that you are saying…"
B) "What stood out for me is…"
C) "I'm sensing that you…"
D) "In other words…"
E) All of the above.

Question 10

Which of the following statements is/are true with regard to the skill of summarization in counseling?

A) Summarizations are used periodically but judiciously and with less frequency than restatements or paraphrases.
B) This skill is used only at the end of sessions.
C) This skill is used only at the beginning of sessions as a way to review the content of the previous session.
D) Summarization is equivalent to lengthy paraphrasing.
E) Restatement and paraphrasing are used to reflect content; however, summarization is used solely to reflect process.

Question 11

Summarization allows clients to correct our misperceptions.

Question 12

If you talk while the client is speaking, stop immediately and let the client finish.

Question 13

If the client interrupts you or steps in while you are speaking, make a nonverbal gesture that conveys to the client that he or she needs to wait to speak until you are finished.

Question 14

Silence lets individuals think through what they want to say and consider what they have just said.

Question 15

If a silent episode goes on too long, the counselor should resist the temptation to say anything.

Question 16

In paraphrasing a client's message, if the counselor believes the client to be more visual than aural, he or she might use "seeing" words over "hearing" words.

Question 17

In contrast to restatements, paraphrases increase the likelihood of parroting.

Question 18

Neophyte counselors can confuse interpretation of content with content itself.

Question 19

Encouragers add nothing and suggest nothing. They do not lead the client in any particular direction.

Question 20

Paraphrases are the simplest interventions available to counselors.

Question 21

When are counselors most likely to respond to content? What are the four basic skills they use?

Question 22

What is the difference between paraphrasing and summarization? When would you use each?