Deck 6: Satisfaction and Stress

Question 1

Uncertainty about meeting a challenge creates stress, more than fear of a negative outcome.

Answer 1

True

Question 2

The body's physiologic changes in reaction to stress prepare a person to "fight or flee" effectively.

Answer 2

True

Question 3

In the resistance stage of stress reaction, stress symptoms are most frequent.

Answer 3

False

Question 4

A positive challenge or opportunity does not cause stress.

Question 5

Dissatisfied workers are more likely to file workers' compensation claims for back injuries.

Question 6

Stress-induced mental disorders are considered an occupational disease and are covered under workers' compensation laws.

Question 7

A major reason for absenteeism is worker dissatisfaction.

Question 8

Hewlett-Packard estimated that the cost of replacing one middle-level manager was $40,000.

Question 9

Turnover is most expensive for an organization when it occurs in simple, repetitive jobs.

Question 10

Workplace homicide is the fastest-growing form of murder in the U.S.

Question 11

For women, workplace homicide is the third largest cause of death in the workplace.

Question 12

Extremely high temperatures produce stress, but extremely cold temperatures do not.

Question 13

Perceived darkness is significantly related to job dissatisfaction.

Question 14

About 25% of workers who quit cite their supervisor as a cause.

Question 15

Recovery and rehabilitation from an injury or illness proceed better when a person has strong social support.

Question 16

Social density increases job satisfaction.

Question 17

Workers with negative affectivity are more likely than others to respond positively to job enrichment programs.

Question 18

Research suggests negative affectivity is partially genetic in its source.

Question 19

Type B people have two times greater risk than Type A people for developing coronary heart disease.

Question 20

In boring jobs, allowing employees to use personal stereos increases job performance.

Question 21

Low task complexity in jobs that require vigilance can lead to performance problems.

Question 22

Empowerment creates high job performance.

Question 23

Empowerment tends to cause low satisfaction with supervision in high-power cultures.

Question 24

Enrichment should target jobs of high complexity and low meaningfulness.

Question 25

Role problems are the largest cause of workplace stress.

Question 26

Being given an opportunity to complain increases perceived stress that workers feel.

Question 27

Participation in decision making decreases felt role conflict and ambiguity.

Question 28

The key components of job satisfaction are____________.

A) needs, values, personality
B) values, perceptions, the job itself
C) values, importance of values, perception
D) needs, values, perceptions

Question 29

A person's job-related values are best thought of as____________.

A) objective, physical requirements
B) subjective requirements that exist in the person's mind
C) the amount of financial rewards the person expects to get
D) none of the above

Question 30

The key components of stress are____________.

A) perceived challenge, importance of values, and uncertainty of resolution
B) perceived challenge, personality, and uncertainty of resolution
C) personality, uncertainty of resolution, and physiological reaction
D) personality, physiological reaction, and need strength

Question 31

Stress is highest when____________.

A) a person believes that he/she can readily cope with a challenge
B) a person believes that there is no chance that he/she can cope with the challenge
C) a person sees the perceived difficulty of the challenge as closely matching his/her perceived capacity to meet the demand
D) no way to predict which of these situations has the highest stress

Question 32

The body's physiological reaction to stress includes all of the following EXCEPT ____________.

A) rise in blood pressure
B) decrease in heart rate
C) burst of energy
D) blood fats are released

Question 33

The term that reflects the relationship between stress and symptoms is called____________.

A) fight or flight
B) general adaptation syndrome
C) burnout
D) exhaustion

Question 34

If stress continues unabated, a person is likely to suffer from____________.

A) burnout
B) exhaustion
C) fatigue
D) high blood pressure

Question 35

Workers who hold jobs characterized by high stress are ____________ than other workers to suffer high blood pressure.

A) as likely as
B) twice as likely as
C) three times as likely as
D) ten times as likely as

Question 36

If I am a manager and I wish to know how satisfied my workers are with various aspects of their work, my best plan would be____________.

A) administer a job satisfaction questionnaire such as the JDI
B) interview several employees
C) develop a survey that specifically addresses job satisfaction in my organization
D) administer the PSQ to a random group of workers

Question 37

Individual attitudes and performance are often linked to ____________.

A) motivation
B) financial performance
C) turnover
D) customer satisfaction

Question 38

Employee satisfaction is often reflected in ____________ and ____________.

A) customer satisfaction
B) organizational profitability
C) both a and b
D) neither a nor b

Question 39

Work-related stress tends to____________.

A) increase workers' compensation costs
B) increase absenteeism
C) increase turnover
D) all of the above

Question 40

The degree to which people identify with the organization that employs them is called____________.

A) job satisfaction
B) organization commitment
C) citizenship
D) corporate culture

Question 41

In general, people who are committed to an organization____________.

A) intend to stay with the organization
B) put less effort into their work
C) is increasing in the last decade
D) engage in fewer citizenship behaviors

Question 42

All of the following are examples of an OCB EXCEPT ____________.

A) volunteering for assignments
B) helping out new employees
C) staying late to finish a job
D) completing job requirements

Question 43

Workplace violence directed at property is called____________.

A) pilferage
B) sabotage
C) vandalism
D) hacking

Question 44

All of the following have been found to be related to job dissatisfaction EXCEPT ____________.

A) working indoors
B) lack of cleanliness
C) darkness
D) extremely high temperatures

Question 45

Physical structures whose indoor air is polluted suffer from____________.

A) eustress
B) sick building syndrome
C) sabotage
D) environmental damage

Question 46

The two primary sources of satisfaction or frustration in the social environment of employees are____________.

A) supervisor and peers
B) supervisor and subordinates
C) supervisor and customers
D) peers and customers

Question 47

Exit interviews indicate that ____ of reasons cited for leaving a job are related to the direct supervisor.

A) 25 percent
B) 50 percent
C) 75 percent
D) 100 percent

Question 48

The idea that the active provision of caring and sympathy can protect employees from stress is called____________.

A) eustress
B) buffering
C) entity attraction
D) functional attraction

Question 49

Research has shown that stress symptoms are most frequent when____________.

A) stress is high and social support is high
B) stress is low and social support is high
C) stress is high and social support is low
D) stress is low and social support is low

Question 50

Research on clerical workers has shown that when social density increases____________.

A) job satisfaction increases
B) job satisfaction stays the same
C) job satisfaction decreases
D) job satisfaction initially declines, then goes back up

Question 51

If I am a person who frequently experiences unpleasant moods such as anger and contempt, I probably have a personal disposition of____________.

A) emotional stability
B) negative affectivity
C) type A
D) introversion

Question 52

Negative affectivity____________.

A) tends to be a stable factor in people that begins in childhood or before
B) causes lower level of stress, because people with negative affectivity expect the worst
C) is unrelated to most work attitudes
D) none of the above

Question 53

All of the following terms do NOT describe a Type A person EXCEPT?

A) Competitive
B) Impatient
C) Sets low standards
D) Ambitious

Question 54

If I am a person who is competitive and aggressive, and puts myself under constant time pressure, I am probably____________.

A) a person with low negative affectivity
B) a person with high emotional stability
C) a Type A person
D) a person low in agreeableness

Question 55

The best predictor of the workplace stress that a person experiences is___________.

A) personality
B) non-work experiences
C) nature of the work
D) organizational culture

Question 56

The best predictor of workplace satisfaction is____________.

A) personality
B) non-work experiences
C) nature of the work
D) organizational culture

Question 57

All of the following are key factors in determining stress EXCEPT ____________.

A) physical strain
B) task complexity
C) task meaningfulness
D) social contact

Question 58

I have a job that is boring, My job is probably____________.

A) low in role scope
B) low in meaningfulness
C) low in task complexity
D) low in autonomy

Question 59

When I do my job, I know that my work will benefit others. My job is____________.

A) low in role ambiguity
B) high in autonomy
C) high in task complexity
D) high in meaningfulness

Question 60

"Empowerment" characterizes jobs that are____________.

A) high in meaningfulness and autonomy
B) high in meaningfulness and social contact
C) high in meaningfulness and task complexity
D) high in complexity and autonomy

Question 61

In a culture with a low power distance ____________.

A) empowerment leads to high satisfaction with supervision
B) empowerment is seen as weak management
C) empowerment leads to low satisfaction with supervision
D) empowerment does not entail delegation of authority

Question 62

When a person is unclear or uncertain about what he/she is expected to do in the job, he/she is experiencing ____________.

A) high role conflict
B) low role conflict
C) high role ambiguity
D) low role ambiguity

Question 63

When a worker is feeling that the demands of two others are pulling him/her in different directions, he/she is experiencing____________.

A) high role conflict
B) low role conflict
C) high role ambiguity
D) low role ambiguity

Question 64

Your job requires that you work overtime this weekend to finish a major project - but your father is having surgery. You are likely to be experiencing____________.

A) high role conflict
B) low role conflict
C) high role ambiguity
D) low role ambiguity

Question 65

When an employee is feeling that just too much is expected of him/her in the job, he/she is feeling____________.

A) high role conflict
B) low role conflict
C) high role ambiguity
D) high role scope

Question 66

Comparing the top 100 "Best Companies to Work for" with other firms, the best companies ____________.

A) perform less well than the S&P 500
B) perform about as well as the S&P 500
C) perform significantly better than the S&P 500
D) comparative performance is unknown

Question 67

Techniques designed to add complexity and meaning to a person's work are called____________.

A) job rotation
B) job enrichment
C) role analysis technique
D) reengineering

Question 68

All of the following are actions managers can take to eliminate dissatisfying or stressful work conditions EXCEPT ____________.

A) training employees in time management
B) analyzing and clarifying employees' roles
C) providing physical exercise facilities for employees
D) letting people complain about problems and grievances

Question 69

An employer who is trying to help the employee change a dissatisfying condition may use ____________ as a means for doing so.

A) enrichment
B) skills training
C) stress release practices
D) aerobic exercise

Question 70

All of the following are actions managers can take to manage symptoms of stress and dissatisfaction EXCEPT ____________.

A) Providing exercise programs for employees
B) encouraging employees to participate in team sports
C) job rotation
D) encouraging employee participation in decision making

Question 71

____________ training teaches people to recognize physiological reactions to stress.

A) biofeedback
B) relaxation
C) physiological stress
D) physiological relaxation

Question 72

What is stress? What are the major causes of stress in organizations? Why should managers care about stress in their employees?

Question 73

Why should an organization adopt a plan of systematic, ongoing employee survey research? How should this be done?

Question 74

What is organizational commitment? How does it contribute to an organization?

Question 75

How can the social environment at work contribute to or detract from an employee's satisfaction?

Question 76

Explain the concept of roles. What aspects of roles are relevant to stress and satisfaction? What should managers do to alleviate these problems?

Question 77

What can managers do to eliminate or reduce dissatisfying and stressful job conditions?

Question 78

Even after eliminating stressors, it is likely that some worker will still suffer from stress symptoms. What can managers do to reduce the symptoms of stress?