Deck 12: Reverse Logistics and Sustainability

Question 1

_______________ stands for all operations related to the reuse of products and materials.

A) Forward logistics
B) Process logistics
C) Reverse logistics
D) Supply logistics

Answer 1

Reverse logistics

Question 2

Repairs are when a product is returned due to damage, defect, or performance during the warranty period.

Answer 2

False

Question 3

____________ is the rebuilding of a product to original specification using a combination of reused, repaired and new parts.

A) Remanufacture
B) Refurbishment
C) Repair
D) Recast

Answer 3

Remanufacture

Question 4

When products are distributed to the market and called back to the factory for a number of reasons it is called

A) Repair
B) Refurbishment
C) Recall
D) Refill

Question 5

Which of the three methods for dealing with waste, is the oldest and most common method.

A) Incineration
B) Recycling
C) Landfill
D) Trash pile

Question 6

In what reverse logistics return process stage is the decision and distribution made to return the product back-to-stock or back-to-store inventory?

A) Sort and Stage
B) Process
C) Analyze
D) Support

Question 7

All the following are considered overarching drivers of a successful organizations product returns system network except:

A) Environmental
B) Economic
C) Customer service
D) Organizational fit

Question 8

All the following are types of recovery that organizations generally design their product returns system network to accommodate except:

A) Product
B) Component
C) Material
D) Gas

Question 9

All the following are specific types of networks organizations can design to accommodate returns except:

A) Directly reusable
B) Remanufacturing
C) Repair service
D) Redirecting

Question 10

The first step organizations observe during the return's implementation process is establishing the

A) Callback process to identify product location
B) Collection mechanism
C) Recycle/disposal center(s)
D) Documentation system

Question 11

The screening of defective and unwarranted returned merchandise at the entry point into the reverse logistics process is:

A) Compacting disposition cycle time
B) Zero returns
C) Gatekeeping
D) Remanufacture and refurbishment

Question 12

Reverse logistics is clearly a core competency for most organizations.

Question 13

A high number of touch points significantly increases the chance that the condition of the product will deteriorate.

Question 14

When dealing with returns, the retailer and wholesaler generally agree on any one of the following: condition of the item, value of the item, and the timeliness of response.

Question 15

Sustainability is based on three components:

A) Economic, social, and environmental
B) Resale, repair, and remanufacturer
C) Returns, refurbish, recycle
D) None of the above

Question 16

Most products are not designed for reverse logistics.

Question 17

Organizations generally use technologies to improve their reverse logistics, not so much their forward logistics

Question 18

Most products are designed for reverse logistics.

Question 19

An economic activity that meets the needs of the present generation without comprising the ability of future generations is:

A) Reverse logistics
B) Forward logistics
C) Sustainability
D) Collaboration of scale

Question 20

The retailer and manufacturer generally disagree no any one the following except:

A) Condition of the item
B) Value of the item
C) timeliness of the response
D) packaging of the item being returned

Question 21

The reverse logistics process focuses on all the following critical factors except.

A) Why products are returned?
B) How to optimize reverse logistics.
C) Whether reverse logistics should be managed internally or outsourced to a third party.
D) How much it cost to implement a reverse logistics process.

Question 22

The outsourcing of logistics continues to grow primarily because of its cost.

Question 23

Optimizing reverse logistics is incumbent on goods being carefully counted and appropriate records being adjusted.