Deck 13: Staff-The Key Ingredient

Question 1

In corrections, the majority of employees work in:

A) Secure correctional institutions
B) Minimum-security community-based facilities
C) Probation
D) Parole
E) C and D

Answer 1

Secure correctional institutions

Question 2

Within correctional institutions, most employees are in the job category of:

A) Counselors or other treatment staff
B) Clerical or other technical staff
C) Correctional officers or other custodial staff
D) Managers or other supervisory/administrative staff
E) Teachers or other educational staff

Answer 2

Correctional officers or other custodial staff

Question 3

In comparison to the past, personnel entering corrections today are generally:

A) Entering corrections at younger ages
B) Entering corrections with more education
C) More representative of women and minorities
D) A and B
E) All of the above

Answer 3

All of the above

Question 4

Title VII of the Civil Rights Act affected corrections by:

A) Requiring that all facilities be accessible to the physically disabled
B) Prohibiting discrimination against job applicants on the basis of race, religion, sex, or ethnicity
C) Placing population caps on overcrowded institutions
D) Requiring that all new employees be trained prior to job assignment
E) Prohibiting racial segregation of the inmate population in terms of housing and job assignments

Question 5

An example of a BFOQ is:

A) Releasing inmates prior to the full expiration of their sentence to reduce crowding
B) Sending new employees to training prior to job assignment
C) Hiring a male actor to play the part of John Augustus in a movie about the origins of probation
D) Refusing to assign women to male prisons
E) Experiencing bona fide stress on the job

Question 6

In deciding equal employment cases:

A) The courts have generally sided with the inmates, denying women opportunities to work in male prisons
B) The courts have generally required the assignment of women to all types of positions without regard for issues raised by the inmates
C) The courts have generally tried to balance the concerns of inmates with equal employment for women
D) Unions have tended to support separate noncontact assignments for women
E) A and D

Question 7

In a correctional facility, sex between an inmate and a staff member:

A) Is only acceptable if it is consensual
B) Is prohibited under any circumstances
C) Is fundamentally a security issue
D) B and C

Question 8

As a result of the changing nature of the workforce, today's correctional employees are more likely than their predecessors to:

A) Be motivated by money
B) Accept traditional organizational authority
C) Expect to participate in decisions that affect them
D) A and B
E) All of the above

Question 9

Of the following, which represents the most likely reason that today's institutional employees will leave an agency:

A) Being too bored on the job
B) Transferring to another correctional agency at a higher rank
C) Being unable to adjust to the physical demands of shift work
D) Having too many difficulties in dealing with the inmates
E) Having problems related to the agency's supervisory or management practices

Question 10

Identify whether the situations below are describing:

-Being taken hostage during a riot.

A) Chronic stress
B) Episodic stress

Question 11

Identify whether the situations below are describing:

-Working with staff who continually complain about the organization and their job.

A) Chronic stress
B) Episodic stress

Question 12

Identify whether the situations below are describing:

-Feeling that you have no control over what you do on the job.

A) Chronic stress
B) Episodic stress

Question 13

Identify whether the situations below are describing:

-Being assaulted by an inmate.

A) Chronic stress
B) Episodic stress

Question 14

Identify whether the situations below are describing:

-Watching a fellow employee die in the line of duty.

A) Chronic stress
B) Episodic stress

Question 15

Identify whether the situations below are describing:

-The form of stress that is most often experienced by correctional employees.

A) Chronic stress
B) Episodic stress

Question 16

Correctional agencies have traditionally responded to employee stress by:

A) Establishing employee assistance (i.e., counseling) programs
B) Sending staff to training to learn how to better control their stress
C) Changing management practices to reduce the causes of long-term stress
D) A and B
E) All of the above

Question 17

Traditional organizational responses to correctional employee stress have been largely ineffective because they:

A) Do not employ qualified professionals in the treatment process
B) Do not last long enough
C) Are reactive rather than proactive
D) Do not deal with the primary causes of chronic stress
E) C and D

Question 18

Of the following options, correctional agencies could best prevent stress proactively by:

A) Establishing employee assistance (i.e., counseling) programs
B) Requiring employees involved in critical incidents to seek professional help
C) Sending staff to training to learn how to better control their stress
D) Changing management practices to reduce the causes of long-term stress
E) A and B

Question 19

With the advent of labor unions:

A) The decision-making discretion of management has been reduced
B) The conflict between management and labor has been substantially reduced
C) Women can be excluded from certain sensitive assignments on the basis of BFOQ
D) Sexual misconduct during cross-gender supervision has been reduced
E) Few employees express labor-related grievances

Question 20

Correctional recruitment has been hampered by:

A) The image that the public has of corrections
B) Inadequate salaries
C) Pressures to hire quickly to fill vacancies
D) A and B
E) All of the above

Question 21

Under the historic approach to entry-level correctional training:

A) New employees were unsure of what was expected of them
B) Agencies were vulnerable to liability
C) Inappropriate work habits were often developed before employees went to the training academy
D) A and B
E) All of the above

Question 22

Among the drawbacks of the traditional approach to entry-level correctional training is that it is:

A) Subject to considerable potential for vicarious liability
B) Discriminatory against women
C) Financially costly
D) A and B
E) All of the above

Question 23

In contrast to other entry-level training procedures, with the preservice approach:

A) Officers are sent to training directly after they are employed
B) Officers are sent to training after they have worked for a period of time on the job
C) There is greater cost to the correctional organization
D) Training is conducted in a manner that resembles that of established professions
E) B, C, and D

Question 24

identify what type of supervisor is being described in the statements below:

-Represent the lowest position in the organization's chain of command that has supervisory responsibility over other employees.

A) Line (or field) supervisors
B) Staff (or first-level) supervisors
C) Both A and B

Question 25

identify what type of supervisor is being described in the statements below:

-Require skills in motivating and disciplining people.

A) Line (or field) supervisors
B) Staff (or first-level) supervisors
C) Both A and B

Question 26

identify what type of supervisor is being described in the statements below:

-Within correctional institutions, generally hold the rank of corporal or sergeant.

A) Line (or field) supervisors
B) Staff (or first-level) supervisors
C) Both A and B

Question 27

identify what type of supervisor is being described in the statements below:

-Are responsible for supervising inmates, regardless of how long they have been on the job.

A) Line (or field) supervisors
B) Staff (or first-level) supervisors
C) Both A and B

Question 28

identify what type of supervisor is being described in the statements below:

-Within community corrections, classified as probation or parole officers.

A) Line (or field) supervisors
B) Staff (or first-level) supervisors
C) Both A and B

Question 29

identify what type of supervisor is being described in the statements below:

-Require skills in directing and evaluating people.

A) Line (or field) supervisors
B) Staff (or first-level) supervisors
C) Both A and B

Question 30

Identify which of the following options relates to the motivational descriptions below:

-Getting a substantial raise.

A) External motivator
B) Internal motivator

Question 31

Identify which of the following options relates to the motivational descriptions below:

-Taking satisfaction in a job well done.

A) External motivator
B) Internal motivator

Question 32

Identify which of the following options relates to the motivational descriptions below:

-Being promoted to a higher rank.

A) External motivator
B) Internal motivator

Question 33

Identify which of the following options relates to the motivational descriptions below:

-Obtaining more fringe benefits.

A) External motivator
B) Internal motivator

Question 34

Identify which of the following options relates to the motivational descriptions below:

-Taking pride in your accomplishments.

A) External motivator
B) Internal motivator

Question 35

Identify which of the following options relates to the motivational descriptions below:

-Doing good work because it makes you feel better about yourself.

A) External motivator
B) Internal motivator

Question 36

Identify which of the following options relates to the motivational descriptions below:

-Feeling that you are appreciated.

A) External motivator
B) Internal motivator

Question 37

The process of organizing, administering, and coordinating a system that is designed to achieve organizational goals and objectives best describes:

A) Classification
B) Decision-making
C) Management
D) Recruitment
E) Supervision

Question 38

In contrast to good managers or administrators, those who are good leaders:

A) Focus on where the organization should be headed
B) Maintain a farsighted, creative vision of the future
C) Devote their energies to keeping the organization steadily on its present course
D) Place a high premium on achieving existing goals and objectives
E) A and B
F) C and D

Question 39

Correctional agencies often reactively respond to events because of insufficient:

A) Budgeting skills
B) Organizing capabilities
C) Advance planning
D) Recruiting incentives
E) In-service training

Question 40

Require skills in directing and evaluating people. This describes which kind of supervisor?

A)Line (or field) supervisors
B)Staff (or first-level) supervisors
C)Both A and B

Question 41

Within community corrections, classified as probation or parole officers. This describes which kind of supervisor?

A)Line (or field) supervisors
B)Staff (or first-level) supervisors
C)Both A and B

Question 42

Are responsible for supervising inmates, regardless of how long they have been on the job. This describes which kind of supervisor?

A)Line (or field) supervisors
B)Staff (or first-level) supervisors
C)Both A and B

Question 43

Within correctional institutions, generally hold the rank of corporal or sergeant. This describes which kind of supervisor?

A)Line (or field) supervisors
B)Staff (or first-level) supervisors
C)Both A and B

Question 44

Require skills in motivating and disciplining people. This describes which kind of supervisor?

A)Line (or field) supervisors
B)Staff (or first-level) supervisors
C)Both A and B

Question 45

Represent the lowest position in the organization's chain of command that has supervisory responsibility over other employees. This describes which kind of supervisor?

A)Line (or field) supervisors
B)Staff (or first-level) supervisors
C)Both A and B

Question 46

In contrast to other entry-level training procedures, with the pre-service approach:

A)Officers are sent to training directly after they are employed
B)Officers are sent to training after they have worked for a period of time on the job
C)There is greater cost to the correctional organization
D)Training is conducted in a manner that resembles established professions
E)B, C, and D

Question 47

Among the drawbacks of the traditional approach to entry-level correctional training is/are that it is:

A)Subject to considerable potential for vicarious liability
B)Discriminatory against women
C)Financially costly
D)A and B
E)All of the above

Question 48

Getting a substantial raise is an exampe of an:

A)External motivator
B)Internal motivator

Question 49

Taking satisfaction in a job well-done is an exampe of an:

A)External motivator
B)Internal motivator

Question 50

Correctional agencies often reactively respond to events because of insufficient:

A)Budgeting skills
B)Organizing capabilities
C)Advance planning
D)Recruiting incentives
E)In-service training

Question 51

In contrast to good managers or administrators, those who are good leaders:

A)Focus on where the organization should be headed
B)Maintain a farsighted, creative vision of the future
C)Devote their energies to keeping the organization steadily on its present course
D)Place a high premium on achieving existing goals and objectives
E)A and B

Question 52

The process of organizing, administering, and coordinating a system that is designed to achieve organizational goals and objectives best describes:

A)Classification
B)Decision-making
C)Management
D)Recruitment
E)Supervision

Question 53

Feeling that you are appreciated is an exampe of an:

A)External motivator
B)Internal motivator

Question 54

Doing good work because it makes you feel better about yourself is an exampe of an:

A)External motivator
B)Internal motivator

Question 55

Taking pride in your accomplishments is an exampe of an:

A)External motivator
B)Internal motivator

Question 56

Obtaining more fringe benefits is an exampe of an:

A)External motivator
B)Internal motivator

Question 57

Being promoted to a higher rank is an exampe of an:

A)External motivator
B)Internal motivator

Question 58

Under the historic approach to entry-level correctional training:

A)New employees were unsure of what was expected of them
B)Agencies were vulnerable to liability
C)Inappropriate work habits were often developed before employees went to the training academy
D)A and B
E)All of the above

Question 59

Correctional recruitment has been hampered by:

A)The image that the public has of corrections
B)Inadequate salaries
C)Pressures to hire quickly to fill vacancies
D)A and B
E)All of the above

Question 60

Of the following, which represents the most likely reason that today's institutional employees will leave an agency:

A)Being too bored on the job
B)Transferring to another correctional agency at a higher rank
C)Being unable to adjust to the physical demands of shift work
D)Having too many difficulties in terms of in dealing with the inmates
E)Having problems related to the agency's supervisory or management practices

Question 61

As a result of the changing nature of the workforce, today's correctional employees are more likely than their predecessors to:

A)Be motivated by money
B)Accept traditional organizational authority
C)Expect to participate in decisions that affect them
D)A and B
E)All of the above

Question 62

In a correctional facility, sex between an inmate and a staff member:

A)Is only acceptable if it is consensual
B)Is prohibited under any circumstances
C)Is fundamentally a security issue
D)B and C

Question 63

In deciding equal employment cases:

A)The courts have generally sided with the inmates, denying women opportunities to work in male prisons
B)The courts have generally required the assignment of women to all types of positions without regard for issues raised by the inmates
C)The courts have generally tried to balance the concerns of inmates with equal employment for women
D)Unions have tended to support separate non-contact assignments for women
E)A and D

Question 64

An example of a BFOQ is:

A)Releasing inmates prior to the full expiration of their sentence to reduce crowding
B)Sending new employees to training prior to job assignment
C)Hiring a male actor to play the part of John Augustus in a movie about the origins of probation
D)Refusing to assign women to male prisons
E)Experiencing bona fide stress on the job

Question 65

Title VII of the Civil Rights Act affected corrections by:

A)Requiring that all facilities be accessible to the physically disabled
B)Prohibiting discrimination against job applicants on the basis of race, religion, sex, or ethnicity
C)Placing population caps on overcrowded institutions
D)Requiring that all new employees be trained prior to job assignment
E)Prohibiting racial segregation of the inmate population in terms of housing and job assignments

Question 66

In comparison to the past, personnel entering corrections today are generally:

A)Entering corrections at younger ages
B)Entering corrections with more education
C)More representative of women and minorities
D)A and B
E)All of the above

Question 67

Within correctional institutions, most employees are in the job category of:

A)Counselors or other treatment staff
B)Clerical or other technical staff
C)Correctional officers or other custodial staff
D)Managers or other supervisory/administrative staff
E)Teachers or other educational staff

Question 68

Being taken hostage during a riot is an example of:

A)Chronic stress
B)Episodic stress

Question 69

Working with staff who continually complain about the organization and their job is an example of:

A)Chronic stress
B)Episodic stress

Question 70

With the advent of labor unions:

A)The decision-making discretion of management has been reduced
B)The conflict between management and labor has been substantially reduced
C)Women can be excluded from certain sensitive assignments on the basis of BFOQ
D)Sexual misconduct during cross-gender supervision has been reduced
E)Few employees express labor-related grievances

Question 71

Of the following options, correctional agencies could best prevent stress proactively by:

A)Establishing employee assistance (i.e., counseling) programs
B)Requiring employees involved in critical incidents to seek professional help
C)Sending staff to training to learn how to better control their stress
D)Changing management practices to reduce the causes of long-term stress
E)A and B

Question 72

Traditional organizational responses to correctional employee stress have been largely ineffective because they:

A)Do not employ qualified professionals in the treatment process
B)Do not last long enough
C)Are reactive rather than proactive
D)Do not deal with the primary causes of chronic stress
E)C and D

Question 73

Correctional agencies have traditionally responded to employee stress by:

A)Establishing employee assistance (i.e., counseling) programs
B)Sending staff to training to learn how to better control their stress
C)Changing management practices to reduce the causes of long-term stress
D)A and B
E)All of the above

Question 74

The form of stress that is most often experienced by correctional employees is an example of:

A)Chronic stress
B)Episodic stress

Question 75

Watching a fellow employee die in the line of duty is an example of:

A)Chronic stress
B)Episodic stress

Question 76

Being assaulted by an inmate is an example of:

A)Chronic stress
B)Episodic stress

Question 77

Feeling that you have no control over what you do on the job is an example of:

A)Chronic stress
B)Episodic stress

Question 78

Corrections has often been characterized as being run by crisis management because:

A)Enough emphasis is not placed on proactive planning
B)The high turnover of staff creates a crisis situation
C)It encounters a number of crises, such as riots, disturbances, fires, and the like
D)The frequent changes in upper management create leadership vacuums that are vulnerable to crises
E)Lack of funding and overcrowding have generated a crisis in corrections