Deck 19: Communication

Question 1

According to Aristotle,the goal of pathos is to:

A) appeal to the minds of the audience.
B) provide audience the rationale for change.
C) make an emotional connection with the audience.
D) simply convey the facts to the audience.

Answer 1

C

Question 2

Which of the following distorts the sender's intent or the receiver's interpretation in the communication process?

A) Sound
B) Tone
C) Approach
D) Noise

Answer 2

D

Question 3

_____ refers to the amount of control an individual attempts to exercise in communication situations.

A) Motivation
B) Negotiation
C) Persuasion
D) Directness

Answer 3

D

Question 4

Identify a personal aspect that influences communication.

A) Message
B) Approach
C) Context
D) Medium

Question 5

Attentive listeners:

A) attempt to share with the speaker the feelings and concerns that underlie the message by counseling the speaker.
B) tend to listen to instructions,briefings,and other important information without performing other tasks.
C) refrain from making any verbal or nonverbal responses when someone else is talking.
D) respond to speakers with vocal noises such as ah and uh-huh when speakers say things with which they agree.

Question 6

Which of the following individuals is the best example of a passive listener?

A) During presentations,James consciously tries to focus on what the speaker is saying.
B) Erick tends to respond to speakers vocally when they say things with which he agrees.
C) Maria usually avoids making any verbal or nonverbal responses when someone else is talking.
D) Sheila often reacts to the speaker by showing concern and attempts to share feelings and offers counseling.

Question 7

Which of the following statements about supportive communication is true?

A) Supportive approaches can be applied only to verbal communication.
B) In supportive communication,probing involves reiterating the main points.
C) Supportive communication includes offering advice and suggestions.
D) Reflecting involves asking follow-up questions for clarification.

Question 8

Which of the following is one of the core components of communication?

A) Medium
B) Approach
C) Style
D) Tone

Question 9

Of the three elements of communication,ethos refers to:

A) the demonstrator's passion to argue.
B) the rationale for action.
C) the facts that need to be conveyed.
D) the credibility of the speaker.

Question 10

Which of the following is a disadvantage of the ladder of inference?

A) Slow information processing
B) Indecisiveness
C) Biased thought processes
D) Not suitable for stressful situations

Question 11

Which of the following statements about verbal communication is true?

A) Verbal communication consists of giving physical attention to a communication partner.
B) Listening and reading are the modes by which verbal communication is sent.
C) Verbal communication consists of sounds,letters,words,pictures,and symbols.
D) In verbal communication,speaking and writing are both driven by sensing information.

Question 12

Which of the following statements about communication is true?

A) Communication simply includes to what is said and heard.
B) Communication is seldom influenced by personal factors.
C) Communication is an iterative and interactive process.
D) Communication is a series of linear exchanges from one person to another.

Question 13

Which of the following statements best describes interpersonal communication?

A) Communication that occurs in one-on-one or small group settings
B) The use of body language and objects to convey meaning to messages
C) A process of offering advice and suggestions and relating similar experiences
D) Communication that involves using sounds,letters,words,pictures,and symbols

Question 14

Which of the following statements about nonverbal communication is true?

A) It involves giving physical attention to a communication partner.
B) Space and objects do not impact the interpretation of communication.
C) Nonverbal communication consists of letters,pictures,and symbols.
D) Body language includes the dress and appearance of the individuals.

Question 15

In supportive communication,deflecting involves:

A) offering advice and suggestions.
B) asking follow-up questions for clarification.
C) relating similar experiences.
D) reiterating the main points.

Question 16

Kevin and Adam are the marketing executives in an organization.While making presentations during team meetings,Kevin,who is more talkative,uses a wide range of facial expressions and shares his feeling and personal information.In contrast,Adam keeps his feelings private and limits discussions to business related topics.Based on this description,it can be inferred that:

A) Adam is an interactive listener.
B) Kevin is an indirect communicator.
C) Adam is a self-contained communicator.
D) Kevin is a passive listener.

Question 17

Which of the following individuals is the best example of an empathetic listener?

A) Sheila often reacts to the speaker by showing concern and attempts to share feelings and offers counseling.
B) Maria usually avoids making any verbal or nonverbal responses when someone else is talking.
C) Erick tends to respond to speakers vocally when they say things with which he agrees.
D) During presentations,James consciously tries to focus on what the speaker is saying.

Question 18

_____ is a process by which an individual or a group captures an audience and influences,changes,or reinforces their perspectives,opinions,and behaviors.

A) Motivation
B) Persuasion
C) Communication
D) Negotiation

Question 19

Which of the following is true about gender differences in communication?

A) In general,men are inclined to value status and hierarchy more than women do.
B) Compared to women,men tend to spend more time communicating up in an organization.
C) Men are more successful than women when they are advocating for the needs of their team members.
D) Men are less likely to engage in self-promotion compared to women.

Question 20

Which of the following principles should be used by managers to enhance their use of persuasion?

A) Concealing information from others
B) Using complex messages
C) Repeating the message personally
D) To speak before listening

Question 21

Which of the following refers to the formal and informal connections through which individuals use their relationships with others to send and receive messages?

A) Communication channels
B) Communication systems
C) Communication networks
D) Communication media

Question 22

Men are more successful than women when they are advocating for the needs of their team members or partners.

Question 23

One of the most compelling ways to build a personal connection is through storytelling.

Question 24

The formats used to convey messages,including oral,written,and electronic are referred to as communication _____.

A) systems
B) media
C) styles
D) channels

Question 25

Stephen is a team lead in an organization that is currently laying off its employees due to some recent events.Stephen has to inform George,who has been in the organization for quite some time,that he has been laid off.Which of the following communication media must Stephen use to convey this message to George?

A) Videoconferencing
B) In-person meeting
C) Recorded message
D) Electronic mail

Question 26

Aristotle believed that pathos was the most important element of persuasion.

Question 27

Briefly describe communication networks.

Question 28

To bridge linguistic and communication differences,individuals should:

A) speak as fast as possible.
B) be careful about numbers.
C) use less white space in e-mail communications.
D) use many colloquialisms.

Question 29

Noise is often maximized by an ongoing back-and-forth process of seeking clarification.

Question 30

In productive situations,individuals engaged in the communication process ask for clarification when they have misunderstood.

Question 31

To bridge linguistic and communication differences,individuals should be careful about telling jokes that may be culturally sensitive.

Question 32

What can individuals do to bridge cultural differences in linguistics and communication?

Question 33

Empathetic listeners consciously try to focus on what the speaker is saying by not letting their minds wander.

Question 34

Which of the following statements is true about communication channels?

A) In horizontal channels,media are sent up and down the chain of command.
B) Downward communication is used for giving instructions and training.
C) Organizations that seek to save time use vertical communication channels.
D) Employees who engage in upward communication are always dissatisfied.

Question 35

A communication audit allows organizations to improve the way in which they respond to routine and nonroutine circumstances.

Question 36

Define communication style.Identify its dimensions.

Question 37

Define interpersonal communication.List the core components of communication.

Question 38

According to Erving Goffman,the "front stage" dictates that we employ certain standards of politeness and decorum when communicating.

Question 39

Define persuasion.List the principles for enhancing persuasion.

Question 40

Essentially,in vertical communication channels,peers turn to one another to seek out the information they need.