Deck 10: Process Management

Question 1

The concept of hospitality does not generally refer to

A)Food
B)Attractions
C)Accommodation
D)Drink

Answer 1

Attractions

Question 2

According to Lashley (2000), hospitality may occur in 3 settings. Which is the odd one out?

A)Reciprocal
B)Private
C)Social
D)Commercial

Answer 2

Reciprocal

Question 3

In the Seventeenth century, the concept of a hotel developed in which country?

A)UK
B)Belgium
C)France
D)USA

Answer 3

France

Question 4

In 1780, Nero's hotel was founded in which city?

A)Paris
B)Brussels
C)London
D)New York

Question 5

The Australian tourism sector employs around how many people?

A)152000
B)267000
C)510000
D)2 million

Question 6

Approximately what percentage of all tourism businesses are classified as micro/small/medium-sized businesses

A)60%
B)75%
C)80%
D)95%

Question 7

The Chinese hotel sector in 1991 comprised how many properties?

A)813
B)950
C)1201
D)1500

Question 8

By 2011, how many hotel properties were there in China?

A)2 million
B)13 million
C)15 million
D)21 million

Question 9

A global hotel strategy may include which of the following options?

A)Franchising
B)Licensing
C)Acquiring overseas properties
D)Cooperative agreements to profit share

Question 10

Which of these is NOT a budget hotel brand:

A)Days Inn
B)Marriot
C)Premier Inn
D)Travelodge