Deck 11: Process Re-Designengineering

Question 1

Select the odd one out.

A)Understanding the labour market
B)Staff performance
C)Staff perception of the tourism industry
D)Job descriptions

Answer 1

Staff perception of the tourism industry

Question 2

Hard approaches to HRM are less likely to comprise a concern for

A)Staff development
B)Wage costs
C)Directing staff
D)Managerialism

Answer 2

Staff development

Question 3

In issues of workforce development, Baum (2016) identified 3 interconnected domains. Which of these is not one of the domains?

A)Meso
B)Major
C)Micro
D)Macro

Answer 3

Major

Question 4

The acronym WTTC stands for

A)World Tourism and Travel Council
B)World Tourist Travel Corporation
C)World Travel and Tourism Council
D)World Traveller and Tourist Council

Question 5

A tourism SME will typically employ

A)More than 15 people
B)Up to 25 people
C)Between 24 to 50 people
D)Less than 10 people

Question 6

Select the odd one out. A small tourism firm will typically adopt:

A)A short-term planning horizon
B)A long-term corporate strategy
C)Be reactive to situations
D)Communicate infrequently

Question 7

The tools used to add value to staff as employees do not comprise

A)Prescriptive job descriptions
B)Induction
C)Appraisal
D)Empowerment

Question 8

Which author pioneered the study of emotional labour?

A)Baum
B)Ram
C)Smith
D)Hochschild

Question 9

Select the odd on out. Future business needs in the tourism sector will comprise

A)A need for new skills
B)A need for better communication skills
C)A reliance upon existing profit margins
D)An understanding of green and sustainability skills

Question 10

The three areas of E-HRM do NOT include:

A)Operational issues
B)Strategic issues
C)Tranformational issues
D)Relationship issues