Deck 12: Quality Management Systems

Question 1

Which is the odd one out?

A)Impressions
B)Connections
C)Exceptionals
D)Inspectors

Answer 1

Inspectors

Question 2

Which of the following is not a key factor affecting small firm growth in the early years of development?

A)Cash flow
B)Staffing
C)Growth strategy
D)Management skills

Answer 2

Growth strategy

Question 3

Select the statement which is FALSE in relation to the factors promoting the growth of social enterprise in tourism

A)A rise in public sector support and funding for tourism
B)Growing public donations to charities
C)A rise in corporate social responsibility
D)The inability of governments to solve social problems

Answer 3

A rise in public sector support and funding for tourism

Question 4

Which of the following is NOT a key author on entrepreneurship?

A)Drucker
B)Baum
C)Casson
D)Porter

Question 5

Which of the following statements is FALSE?

A)Innovation originates from the term innovato
B)Innovation means to 'create something new'
C)Innovation is essential to maintaining a high quality visitor experience
D)Innovation is dependent upon human creativity

Question 6

Innovation in tourism can occur

A)At the level of an organisation
B)At a destination level
C)Within the visitor experience
D)In the way tourists interact with other tourists

Question 7

Which company extols the virtues of exceptional service?

A)Holiday Inn
B)Universal
C)Disney
D)Cendant

Question 8

Business resilience can be defined in terms of the following characteristics.

A)Organisational reliability
B)Responses to organisational threats
C)Reduction of supply chain vulnerabilities
D)Guaranteeing corporate profitability

Question 9

According to Weppen and Cochrane (2012), the key success factors in social entrepreneurship operation in tourism does NOT include:

A)Awareness of market conditions
B)Level of public sector support
C)Good leadership
D)Need for a good product or experience

Question 10

Select the odd one out. Among the characteristics of social entrepreneurship are:

A)Generation of profits for shareholders
B)A focus on innovation
C)Meeting unmet needs
D)Generation of profits to reinvest in the business