Deck 3: Communication and Language

Question 1

Communication barriers are;

A)A receiver's response to a message.
B)Avenues through which messages are delivered.
C)Obstacles that interfere with the understanding of a message.
D)The circumstances under which communication takes place.

Answer 1

Obstacles that interfere with the understanding of a message.

Question 2

All of the following are examples of verbal communication EXCEPT:

A)Email
B)symbols
C)Telephone calls
D)Text messaging

Answer 2

symbols

Question 3

-----------is the wordless form of communication which takes the form of postures, body language ,facial expressions, eye contacts, tension, breathing and tones etc.

A)Verbal communication
B)Garbage communication
C)Informal communication
D)Non-Verbal communication

Answer 3

Non-Verbal communication

Question 4

According to Richard Fitch, in communication process 90% belongs to ----------

A)Formal communication
B)Non-verbal communication
C)Informal communication
D)Oral communication

Question 5

----------- means the position in which you hold your body when standing or sitting.

A)Gestures
B)Postures
C)Paralanguage
D)Proxemics

Question 6

According to Proxemics (space language), zones are classified into------- categories

A)3
B)4
C)5
D)6

Question 7

The keys to write a successful resume are:

A)Too long, verbose descriptions and over confident tone
B)"You" attitude, focus on your audience and think about prospective employers need
C)None of the above
D)All of the above

Question 8

While giving an interview, be --- in your salary expectations.

A)Modest
B)Unrealistic
C)Realistic
D)None of the above

Question 9

An informal report is usually in the form of a _____communication.

A)Person to person
B)Prescribed form.
C)Regular intervals.
D)Authoritative.

Question 10

List of items to be discussed and decided in a meeting is called as ____

A)Resolution.
B)Minutes.
C)Invoice.
D)Agenda

Question 11

An Agenda prepared in connection with ____

A)Meeting.
B)Business tours.
C)Exhibition.
D)Personal notes.

Question 12

. _____is a communication which contains the decision of the meeting.

A)Amendment.
B)Resolution.
C)Debate.
D)Minutes.

Question 13

A report prepared in a prescribed form and presented according to an established procedure is ____report

A)Formal.
B)Informal.
C)Statutory.
D)General.

Question 14

____is done by drawing a list of the items of business to be transacted at the meeting.

A)Minutes.
B)Resolution.
C)Invitation.
D)Agenda.

Question 15

The minute books are the ____book of the company.

A)Subsidiary.
B)Statutory.
C)Obligatory.
D)Secondary.

Question 16

____and testimonials are important because they express the opinion of others the applicant's suitability for a position.

A)References.
B)Qualification.
C)Service certificate.
D)Letters.

Question 17

---------- refers to the amount of space that individuals naturally maintain between each other.

A)Chronemics
B)Gestures
C)Proxemics
D)None of these.

Question 18

A circular is a form of --------

A)Oral communication.
B)Face-to-face communication.
C)Group communication.
D)Visual communication.

Question 19

Dunning letters are also called -----------

A)Collection letters.
B)Letter of credit.
C)Compliant letters.
D)Suggestion letters.

Question 20

In................. speakers' choice of words unintentionally communicates something more than what the actual words state.

A)Formal Communication
B)Informal communication
C)Meta communication
D)None of these

Question 21

Type of listening in which we learn to discern the difference in sounds.

A)Discriminative listening
B)Biased listening
C)Evaluative listening
D)Appreciative listening

Question 22

In ............. , the receiver holds preconceived notions, which shape the way a receiver decodes the sender's message.

A)Discriminative listening
B)Biased listening
C)Evaluative listening
D)Appreciative listening

Question 23

.......is also referred to as critical/judgmental listening

A)Discriminative listening
B)Biased listening
C)Evaluative listening
D)Appreciative listening

Question 24

--------------- takes place when you listen to only those things that you want to hear or to those that you interested

A)Discriminative listening
B)Biased listening
C)Selective Listening
D)Appreciative listening

Question 25

In .................. form of communication, a subordinate is permitted to communicate with the boss of his boss.

A)Chain
B)Circular
C)Inverted V
D)Wheel