Deck 1: Program and Project Management

Question 1

What are the two defining characteristics of a project?

A)Projects are ongoing and have repetitive tasks.
B)Projects are temporary and create a unique product.
C)Projects are ongoing and create a unique product.
D)Projects are temporary and have repetitive tasks.

Answer 1

Projects are temporary and create a unique product.

Question 2

What of the following is NOT a characteristic that both projects and operations share?

A)Both projects and operations have objectives.
B)Both projects and operations are managed.
C)Both projects and operations require resources, including funding and human resources.
D)Both projects and operations are temporary.

Answer 2

Both projects and operations are temporary.

Question 3

Which of the following describes the definition of a functional organization?

A)Functional organizations have a traditional organizational structure, in which each
B)In functional organizations, each member of an individual department reports to the functional manager, who in turn reports to an executive.
C)For the most part, each department runs its projects entirely independent of the other organization's departments.
D)All of the above.

Answer 3

All of the above.

Question 4

In which of the following organizations does a project manager have the most authority?

A)Functional Organizations
B)Projectized Organizations
C)Matrix Organizations
D)Developmental Organizations

Question 5

Which of the following is a disadvantage to Matrix Management Organizations?

A)Organizational Synergy
B)Resource Optimization
C)Functional Gap
D)Information Sharing

Question 6

Which of the following is not one of the nine knowledge areas of project and/or program management?

A)Quality Management
B)Risk Management
C)Technical Management
D)Scope Management

Question 7

Which of the following is an example of a project?

A)Building a new zoo for the city
B)Running the city's Food Bank
C)Maintaining the collection at the local library
D)Running a farmer's market

Question 8

What is the main difference between project management and program management?

A)A project is focused on its product, service, or result; a program is focused on operations.
B)A project is focused on its product, service, or result; a program is focused on the benefits it will deliver in line with the organization's business strategy.
C)A project does not have stakeholders, whereas a program does.
D)There are no differences between project and program management.

Question 9

Which of the following is not true about a program?

A)As with projects, programs are ways of reaching an organization's goals and objectives. Programs, however, do this within the context of the organization's strategic plan.
B)Programs offer organizational benefits, including improving upon and adding to current systems.
C)A program never needs to be managed.
D)Programs may include work related to the program, but out of the scope of any individual projects included in the program.

Question 10

Microsoft Project is an acceptable Project Management Information System (PMIS).

Question 11

What are Key Performance Indicators used for at the strategic-plan level?

A)KPIs assess the current state of the organization and recommend appropriate actions.
B)KPIs monitor business activity in real time
C)KPIs measure otherwise-difficult activities, such as customer satisfaction and employee skill development.
D)All of the above

Question 12

Finn's boss asked him to put together a list of SMART key performance indicators for their organization, Iron Man, Inc. Which of the following lists correctly identifies SMART indicators?

A)Specific, Measurable, Achievable, Realistic, Timely
B)Solitary, Monetary, Accessible, Realistic, Timely
C)Strategic, Measurable, Authorized, Related, Targeted
D)Strong, Monetary, Achievable, Reactionary, Targeted

Question 13

Annika is a Program Manager for Serenity Now, Inc. which has recently launched a new program. Annika has been assigned to perform an analysis to verify that the metrics for the program are aligned with Serenity Now's strategic plan. Which analysis will she perform?

A)Alignment analysis
B)Stakeholder analysis
C)Gap analysis
D)Benefits analysis

Question 14

What is the metric that refers to organization earning called?

A)ROI
B)KPI
C)EBIT
D)Market share

Question 15

Boris is preparing to present his new program to the program board at Hiram Corp. As part of his pre-program setup, Boris is creating a high-level business plan that demonstrates of number of key attributes about his program. Which of the following attributes would Boris hope to demonstrate?

A)Feasibility
B)Justification
C)Need
D)All of the above

Question 16

Howard is a Program Manager and is preparing for an organization-wide kickoff meeting of his new program, Ferocious. Part of the kickoff will include a Q&A period about Ferocious, so Howard needs to gather some information about the program's potential risks. Which of the following is not a standard information-gathering technique that Howard could use?

A)Interviews
B)Internet Search
C)Delphi technique
D)SWOT Analysis

Question 17

While Howard is gathering information on potential risks for Ferocious, he decides to use a technique to reach a consensus among all the experts who are weighing in on the program. He facilitates a program for sharing ideas and information anonymously. What technique is Howard using?

A)SWOT Analysis
B)Brainstorming
C)Delphi technique
D)Surveys

Question 18

Howard's program, Ferocious, has been well-received at his company. Now, he needs to create a program charter. Which of the following will not be included in Howard's program charter to launch Ferocious?

A)Key objectives
B)List of high-level executives who will be involved in program planning
C)Expected benefits the program will deliver
D)The program vision

Question 19

What is the primary purpose of the pre-program setup phase?

A)To write a strategic plan for the organization
B)Write a scope statement for each project that will be part of the larger program
C)Prepare a detailed plan for program management
D)Gain approval for the new program

Question 20

Which of the following is not an output item of the Initiate Program phase?

A)Program management plan
B)Program benefits statement
C)Program charter
D)Business case

Question 21

Howard is using the standard Initiate Program process for his new program, Ferocious. What is the main document that will establish the feasibility of Ferocious called?

A)Statement of work
B)Program charter
C)Benefits realization plan
D)Feasibility Management plan

Question 22

Lori is a program manager for OMG Awesome Toys. OMG Awesome Toys uses matrix management. Where can matrix management be used?

A)In program management
B)In project management
C)In both program and project management
D)At the executive level only

Question 23

Choose the answer that is not part of a program.

A)Projects
B)Operations
C)Project schedules
D)Project portfolio

Question 24

As a program manager, Dixon must interview candidates for project manager positions for his program. Dixon's bosses at Eureka Binary Farms have told him to make sure the candidates are informed of the culture of their organization. The organizational culture of Eureka Binary Farms is reflected by:

A)Values, norms, and strategic plan
B)Policies, annual revenue, and values
C)Authority levels of the managers, policies, values, and work environment
D)Beliefs, norms, and employee turnover rate

Question 25

The program life cycle is defined as:

A)A combination of nine knowledge areas
B)A combination of seven phases
C)A combination of five phases
D)A combination of five process groups

Question 26

You are taking a class on Program Management with Professor Wrothgar. Wrothgar's seminar, "Themes of program management that run through the program cycle," would discuss the following themes:

A)PMO, benefits management, and program stakeholder management
B)Program governance, program stakeholder management, and benefits management
C)Program control, benefits management, and program governance
D)Program governance, program stakeholder management, and benefits realization

Question 27

Suzanne has been putting in long hours and her program has finally reached the execution stage. Her manager, Finn, has called her in on a Saturday to produce a list of the program's key stakeholders. This list would include:

A)Customers, project team members, and project managers
B)Facility managers, program sponsors, and program team members
C)(CIO) chief information officer, program director, and program team members
D)Database administrator, program governance board, and program manager

Question 28

Program Initiating is which of the following?

A)A phase
B)A process group
C)A knowledge area
D)A process

Question 29

The first phase of a program life cycle is called:

A)Program setup
B)Initiating
C)Planning
D)Pre-program setup

Question 30

Howard is about to initiate a program for Start Up! Blow Up! Candies. What would Howard's program Initiating process group include?

A)Authorize Program, Initiate Team, and Initiate Program
B)Initiate Program, Initiate Team, and Authorize Projects
C)Scope Definition, Initiate Program, and Initiate Team
D)Develop Program Charter, Authorize Projects, and Initiate Program

Question 31

Which of the following are appointments either made or identified during the Initiate Program phase?

A)Program manager, sponsor, and principle team members
B)Sponsor and principle team members
C)Program manager and sponsor
D)Program manager and principle team members

Question 32

Finn is preparing for a kick-off meeting of his new program at Iron Man, Inc. Which of the following is the main goal of his upcoming kick-off?

A)Finn wants to familiarize everyone at Iron Man, Inc. with his new program.
B)Finn can only schedule one kickoff meeting
C)Finn's main goal is to raise money for the new program.
D)Finn's main goal is to gather and introduce all of the principle team members.

Question 33

Lori's boss has asked her to establish the selection criteria for projects in the program she is managing, DePaolo. Which process will she perform?

A)Select Project
B)Initiate Program
C)Initiate Principle Team
D)Authorize Project

Question 34

Benjamin is performing the resource planning process for the Frescata program. Which of the following is not a tool or technique that Benjamin can use for this process?

A)Pareto diagram
B)Project-management software
C)Expert judgment
D)Alternative identification

Question 35

You are launching a brand new program at your company. Listed below are a set of processes that you will be performing for your program for the first time. Which of the processes will you perform first?

A)Create PWBS
B)Cost Estimating/Budgeting
C)Schedule Development
D)Resource Planning

Question 36

Lori is all fired up and at a stage to initiate a program for OMG Awesome Toys. But her manager Rudy Ninibocker pops his head into Lori's office and says, "Now hold on, Lori, don't forget to work on the business case before performing this process." What process is Ninibocker referring to?

A)Initiate Team
B)Initiate Program
C)Authorize Projects
D)Develop Program Charter

Question 37

Which is NOT an output item of the Initiate Program process?

A)Project Selection criteria
B)Program charter
C)Benefits realization plan
D)Detailed program scope statement

Question 38

Which process determines the program reporting requirements for the projects?

A)Authorize Programs
B)Authorize Projects
C)Initiate Projects
D)Initiate Program

Question 39

Finnian is the program manager of a program called Too Cute for Comfort. Annika's Pink Emporium, the program's sponsor, is asking for the program team directory. Which process does Finnian need to perform to create this document?

A)Initiate Program
B)Initiate Projects
C)Initiate Team
D)Authorize Projects

Question 40

Which is NOT a tool or technique common to most of the program management process?

A)Delphi
B)Expert judgment
C)Policies and procedures
D)Meetings

Question 41

Bovary McHumphrey is making a list of the techniques and tools she will need to perform the Initiate Program. Her list should include:

A)Expert judgment, benefits analysis, and benefits realization plan
B)Expert judgment, benefits analysis, and project selection methods
C)Expert judgment, benefits analysis, and project selection criteria
D)Expert judgment, benefits analysis, and Ishikawa diagram

Question 42

What is a program scope management plan?

A)A document that contains the program vision, benefits expected from the program, constraints, and key objectives.
B)A document that includes a definition of each benefit of the program and how they relate to the business strategy of the organization.
C)A document detailing how the scope will be identified, administered, and controlled throughout the life of the program
D)A document that draws boundaries around the program

Question 43

Which of the following is not included in the program scope management plan?

A)How to create the PWBS from the scope
B)A description of how the PWBS will be approved and managed
C)A process for how to handle requests for changes to the scope statement
D)A benefits analysis

Question 44

Howard's program, Ferocious, has been approved. Now, Howard needs to create his Program Work Breakdown Structure, or PWBS. Which if the following are necessary input items to create the PWBS?

A)Benefits realization plan
B)Program scope statement
C)Scope management plan
D)All of the above

Question 45

Lori has been asked to create a PWBS dictionary for the DePaolo program. Which of the following is not a possible element that could be included in her PWBS dictionary?

A)Detailed budget for each project within DePaolo
B)A list of schedule milestones for DePaolo
C)Cost Estimate
D)List of resources Lori and her team will need to complete DePaolo

Question 46

Which of the following processes does not belong to the Integration Management knowledge area?

A)Interface Planning
B)Resource Planning
C)Marketing Planning
D)Transition Planning

Question 47

What is program scope definition?

A)A deliverable-oriented plan that includes what deliverables will be delivered and when
B)A plan for the program, including the program charter, preliminary scope statement, and the benefits realization plan
C)A definition of the key deliverable generated by the program
D)A list of the program management information system and stakeholder knowledge sets.

Question 48

Which of the following is part of the program management plan?

A)Stakeholder skill sets
B)Configuration management system
C)Program management information system
D)All of the above

Question 49

Howard is creating a program WBS hierarchy for his program, Ferocious. Which of the following components is at the lowest level of his hierarchy?

A)Schedule activities
B)Program deliverables
C)Program packages
D)Work packages

Question 50

Adam is creating program schedule. He is trying to define the program components and the dependencies among those components. Adam realized that some of the program components will be needed only if certain conditions are met along the program schedule. Which diagramming method should Adam use to display those components?

A)Precedence diagramming method (PDM)
B)Conditional diagramming method (CDM)
C)Arrow diagramming method (ADM)
D)Forceful diagramming method (FDM)

Question 51

You asked your friend Dixon, a program manager at PowerUp, to lunch. Dixon said he was swamped. He explained that he is using the coding structure to perform a certain process. Which process is Dixon most likely talking about?

A)Human Resource Planning
B)Decomposition
C)Program Cost Estimating and Budgeting
D)Program Schedule Development

Question 52

Which of the following structures displays the breakdown of project deliverables into smaller, more manageable components?

A)(PBS) Project breakdown structure
B)(WBS) Work breakdown structure
C)(HWS) Hierarchical work structure
D)(SND) Schedule Network Diagram

Question 53

Josh is a program manager who likes to keep on top of things at You Want It - We Build It Industrial. So when he's telling his project managers to prep project plans for each project based on the most current and available information, having them make changes as new information comes in, what technique is he using?

A)Delphi technique
B)Progressive elaboration
C)Continuous improvement
D)Slow start

Question 54

Which of the following is stage two of a program life cycle?

A)Planning
B)Program setup
C)Initiating
D)Pre-program setup

Question 55

Integration Management includes which program Planning processes?

A)Develop Program Management Plan, Transition Planning, and Plan Program Contracting
B)Develop Program Management Plan, Transition Planning, and Resource Planning
C)Develop Program Management Plan, Integrated Change Control, and Resource Planning
D)Develop Program Management Plan, Quality Planning, and Resource Planning

Question 56

Which knowledge area does Transition Planning belong to?

A)Communication Management
B)Procurement Management
C)Human Resource Management
D)Integration Management

Question 57

What program Planning processes belong to Scope Management?

A)Scope Definition and Schedule Development
B)(PWBS) Create Program Work Breakdown Structure and Plan Scope
C)Scope Definition and Scope Control
D)Scope Definition and (PWBS) Create Program Work Breakdown Structure

Question 58

Fae's program, Don't Be Boxed Out, is in the planning stage, and she would like to determine the resource requirements for her program. What process should Fae perform?

A)Resource Management
B)Activity Resource Estimating
C)Create PWBS
D)Resource Planning

Question 59

Which is NOT an input item to the Scope Definition process?

A)Preliminary program scope statement
B)Program charter
C)Program scope statement
D)Benefits realization plan

Question 60

Barkley wants to develop a scope management plan for his Pet Groomers program. Which process should Barkley perform?

A)Create PWBS
B)Scope Definition
C)Scope Planning
D)Develop Scope Management plan

Question 61

The Scope Definition process generates which of the following:

A)Scope management plan
B)Preliminary program scope statement
C)Benefits realization plan
D)PWBS

Question 62

What are the components at the lowest level of a program WBS hierarchy called?

A)Program deliverables
B)Program packages
C)Work packages
D)Schedule activity

Question 63

Dixon is performing the Interface Planning process for his Art-2 Unit program. Which is not a tool or technique that can be used for this process?

A)Pareto diagram
B)Organizational theory
C)Stakeholder analysis
D)Human resource practices

Question 64

A resource histogram is used in which process?

A)Resource Optimization
B)Develop Program Management Plan
C)Resource Planning
D)Interface Planning

Question 65

Josh is working on a brand new program, Need a Date!, and he's going to be performing the following processes for the first time for his program. Which is the first process he should perform?

A)Create PWBS
B)Schedule Development
C)Scope Definition
D)Transition Planning

Question 66

The schedule management plan is an output of which of the following processes?

A)Schedule Development
B)Program Planning
C)Schedule Planning
D)Schedule Definition

Question 67

The Black Forest Tie Affair program is currently in the planning stages. Its program sponsor, Randolph Moneypenny, says to Miguel, the program manager, "I need an organizational chart. Please perform this process." Which process is Mr. Moneypenny speaking of?

A)Human Resource Planning
B)Resource Planning
C)Organizational Planning
D)Schedule Development

Question 68

David is the program manager of the Make It Look Good program, which is in the planning stage. David isn't certain if items should be purchased or produced in-house. Which process should David perform to decide?

A)Procurement Planning
B)Plan Program Contracting
C)Risk Management Planning
D)Plan Program Purchases and Acquisitions

Question 69

It was Bob's job to figure out the dependencies among the schedule activities. Bob discovered that all these dependencies are of type finish-to-start. Now Bob needs a network diagramming method to display these dependencies. Which should he use?

A)Arrow diagramming method only
B)Precedence diagramming method only
C)Either the PDM or the ADM
D)Critical diagramming method

Question 70

In order to determine the program budget, which program management process must be performed?

A)Develop Program Budget
B)Plan Program Purchases and Acquisitions
C)Resource Planning
D)Cost Estimating and Budgeting

Question 71

Boris is the manager of the Yes I Read book-publishing program. He has decided to procure book cover images from a digital design company for the next fiscal year. Currently Boris has no idea how many books he will publish in the year. What type of contract is most suitable for Boris to use when he signs with the digital design company?

A)Fixed price
B)Time and material
C)Cost plus fee
D)Lump sum

Question 72

From which of the following do risks originate?

A)Quality requirements
B)Strategic plan
C)Constraints
D)Uncertainty

Question 73

Which is NOT included in the Communication Planning process?

A)Determine the technology requirements for the communication
B)Determine the information needs of the program stakeholders
C)Determine who needs what information and when
D)Issue a request for information, a request for proposal, and a request for quotation

Question 74

What is needed before performing the Quality Planning process?

A)Program cost of quality and quality metrics
B)Product description and quality checklists
C)Program scope statement and operational definitions
D)Program scope statement and product description

Question 75

What are the two main types of project reserve accounts? Select two:

A)Management reserve
B)Mitigation reserve
C)Resource bench
D)Contingency reserve
E)Injured reserve

Question 76

Which statement is correct?

A)Quality metrics are an input to Perform Quality Control
B)Quality metrics are an output of Perform Quality Assurance
C)Quality metrics are an input to Quality Planning
D)Quality metrics are an output of Quality Planning

Question 77

What is a risk response plan for a program an output of?

A)Identify Risks
B)Risk Management Planning and Analysis
C)Qualitative Risks Analysis
D)Plan Risk Responses

Question 78

Which process must be performed to develop a contract statement of work?

A)Plan Program Contracting
B)Plan Program Purchases and Acquisitions
C)Develop Statement Work
D)Develop Program Management Plan

Question 79

Boris wants to figure out how much more his company should invest into the quality of a certain product. What tool would be most effective for this exercise?

A)Fishbone diagram
B)Control chart
C)Run chart
D)Pareto chart
E)Marginal analysis

Question 80

Boris hires an outside vendor to maintain their servers. However, he is extremely concerned about uptime. In order to remain profitable, Boris' company needs to have 99% uptime. Which of the following would be a clause Boris would want to include in the contract to directly address this requirement?

A)Privity
B)VC
C)SLA
D)CPPF
E)Retainage