Deck 1: Certified Veterinary Practice Manager

Question 1

Which federal regulatory agency has jurisdiction over the manufacturing, distribution, and labeling of rodenticides, pesticides, and germicides?

A)The Food and Drug Administration
B)The Drug Enforcement Agency
C)The Environmental Protection Agency
D)The United States Department of Agriculture

Answer 1

The Environmental Protection Agency

Question 2

What system of the Food and Drug Administration has inadvertently promoted the off-label use of drugs, by making the cost of producing a drug so high that it is impractical for drug companies to introduce new drugs for species of animals with small numbers?

A)DEA
B)FD&C
C)CSA
D)NADA

Answer 2

NADA

Question 3

Section 201-105 of The Code of Federal Regulations requires that a drug must meet which of the following conditions in order to qualify as a Veterinary prescription drug?

A)Has completed a NADA and submitted all required biochemical assays and trail information
B)Was formulated for the specific use on a species of animal other than humans
C)In the possession of a licensed veterinarian for use in the course of professional practice
D)Complies with all FDA testing and labeling directives for use in the practice of veterinary medicine

Answer 3

In the possession of a licensed veterinarian for use in the course of professional practice

Question 4

State Veterinary Associations each adopt an individual ethical code of conduct for use in their bylaws. Which of the following is the code that is most commonly adopted into bylaws for the purpose of regulating the practice of veterinary medicine in individual state practice acts?

A)United State Supreme Courts Code
B)Ethical and Legal Jurisdiction Code
C)The AVMA code
D)Moral and the Ethical Constraints Code

Question 5

Dr) Howell is opening his fist veterinary practice. In order to ensure that he follows all current laws and statutes relating to the operation and regulation of his practice, where should Dr. Howell look to find his local practice acts?

A)Licensing board
B)Health department
C)USDA
D)American Veterinary Medical Association

Question 6

When considering the paperwork required for court proceedings, what two things generally define case titles?

A)Names of the parties to the lawsuit
B)Names of the attorneys
C)Two upper case Vs
D)Names of the parties to the lawsuit and a small v

Question 7

In the event of a lawsuit at the trail court level, which name in a lawsuit is listed first, at the top of the legal case heading?

A)Judge
B)Plaintiff
C)Defendants
D)Both parties to the lawsuit

Question 8

In the United States, which court is the lowest in the land, in the terms of authority?

A)Appellate court
B)Court of appeals
C)Magistrates court
D)Special court

Question 9

Under which law do most cases that involve Veterinary professional liability originate from?

A)Criminal law
B)Law of malpractice
C)Law of civil negligence
D)Probate law

Question 10

In consideration of veterinary lawsuits, there are three types of damages that can be awarded. In addition to nominal and compensatory, which of the following choices is the third type of damages that can be awarded?

A)Punitive
B)Veterinary
C)Compensatory
D)Altruistic

Question 11

The San Diego Veterinary Medical Association was scrutinized for publishing fee survey results, adopting minimum fee schedules, and prohibiting members from accepting low cost spay / neuter patients. It was charged that this practice is a violation of Section 1 of which federal act?

A)Grant Act
B)Pharmaceutical Trade Act
C)Sherman Act
D)Free Trade Act

Question 12

In the Unites States court system, which of the following choices represents the type of court that is not found under the special courts title?

A)Traffic court
B)Juvenile court
C)Small claims court
D)Probate court

Question 13

Although laws may vary by state or province, generally speaking, who has legal ownership of pet medical records?

A)They are public record, and not subject to ownership laws
B)They are jointly owner between the veterinarian and the pet owner
C)The animal owner
D)The Veterinary practice

Question 14

What are the main two ways that periodic medical record audits and peer reviews benefit a Veterinary practice?

A)Employee reviews and vaccine reminder compliance
B)Survey client / patient data and discover service gaps
C)Legal compliance and increase profitability
D)Verify association standards are upheld, and staff compliance

Question 15

The Source-Oriented Medical Record (SOMR) consists of data that is entered on the patient medical record in what format?

A)Alphabetically, by medical problem
B)Chronologically, by each identified health problem
C)Chronologically, by office visit or period of hospitalization
D)Alphanumerically, by diagnostic code

Question 16

Which of the following choices would be information that is included in the "Subjective" section of the progress notes?

A)Information that is based on fact, not opinion
B)The sum of all information, whether based on opinion or fact
C)Information related to owner observations, more opinion than fact
D)Information relating to the differential diagnosis and tentative prognosis

Question 17

When recording information onto a patient medical record, which of the following is the correct way to indicate (in abbreviated form) that a patient is to be given as much water as desired?

A)H2O free choice
B)Water NPO
C)H2O ad lib
D)Water BID q4h

Question 18

Which of the following choices represent the two greatest operational costs of veterinary hospitals?

A)Veterinary salary and payroll
B)Staffing and Inventory
C)Malpractice insurance and unemployment compensation insurance
D)Drugs and supplies

Question 19

Inventory holding costs normally account for what percentage of inventory expense in a veterinary hospital?

A)6% - 8%
B)2% - 4%
C)8% - 15%
D)15% - 20%

Question 20

Personal property taxes that are paid by the Veterinary Hospital for the value of the inventory, insurance premiums, and pharmacy fees are an example of what type of inventory expense?

A)Ordering expense
B)Operational expense
C)Holding expense
D)Unit cost

Question 21

Which of the following items poses the greatest challenge for maintaining an accurate perpetual inventory system?

A)Inventory shortage items
B)Items held for resale
C)Hospital consumables
D)Retail items

Question 22

Which of the following is the correct term for a method of pricing that adjusts the sales price of an item as contemporaneously as possible to the sale, based on its most current replacement acquisition cost and regardless of how much was paid for the item?

A)Cost plus pricing
B)Market oriented pricing
C)Just in time pricing
D)Premium pricing

Question 23

Breakeven analysis is performed in order to adequately price a product. What is the formula for determining breakeven analysis?

A)Breakeven sales price equals fixed cost plus variable cost
B)Breakeven sales price equals vendor cost plus sales tax
C)Breakeven sales price equals cost plus 20%
D)Breakeven sales price equals vendor cost plus fixed costs

Question 24

If a shipping document enclosed with an inventory delivery states "FOB shipping point", when would the title, or ownership, of the inventory pass to the veterinary practice?

A)when the merchandise is shipped
B)when the merchandise is delivered to the veterinary practice
C)upon receipt of payment
D)when the merchandise is delivered to the shipper

Question 25

What document is a legal agreement describing and defining the events causing a partner or shareholder to sell his/her interest in a veterinary hospital, and the terms for resolving other interests and ownerships?

A)Shareholder Buyout Agreement
B)Buy-Sell Agreement
C)Stock liquidation Agreement
D)Partner Dissolution Agreement

Question 26

Marketing that focuses on existing clientele, aiming to strengthen their bond with the practice and increase their demand for veterinary service is known as what?

A)Marketing communication
B)Internal marketing
C)Patient focus marketing
D)External marketing

Question 27

An insurance or prepaid service plan that pays for veterinary care provided to an animal for the purpose of preventing disease or promoting health is known as which of the following?

A)Prepaid veterinary care plan
B)Proactive for life plan
C)Wellness plan
D)Preventative health plan

Question 28

What are terms for employment called, whereby employees may quit and employers may terminate as a matter of their own preference unless a specific provision in an employment agreement states an agreed upon duration of employment?

A)at-will
B)right to work
C)termination clause
D)employment termination settlement

Question 29

If the Human-Companion Animal Bond is extended to the veterinary health care team, what is the likely result of this bi-directional relationship?

A)Communication is improved and recommendations are more likely to be followed
B)The owner is likely to inappropriately emotionally attach themselves to their pets
C)Communication is weakened and recommendations are more likely to be rejected
D)The owner is likely to over-request unnecessary services in an effort to gain attention

Question 30

In general, what is the professional attitude of veterinarians towards advertising?

A)Veterinarians are ethically prohibited from engaging in advertising
B)Veterinarians are enthusiastic about exploring competitive advertising
C)Veterinarians view advertising in a positive manner
D)Veterinarians tend to be adverse to blatant forms of advertising

Question 31

Which veterinary regulatory agency addresses the issue of advertising and requires compliance with the "Principles of Veterinary Medical Ethics"?

A)Animal Advertising Ethics Committee (AAEC)
B)American Animal Hospital Association (AAHA)
C)American Veterinary Regulatory Authority (AVRA)
D)American Veterinary Medical Association (AVMA)

Question 32

Marketing that occurs through any unpaid communication conveyed through the media, such as newspaper, radio, or television, is known as what type of marketing?

A)Targeted letters
B)Personal selling
C)Publicity marketing
D)Special events

Question 33

Which of the following is the correct term for a name, term, symbol, or any unique factor that identifies an individual product or service, and sets them apart from the competition?

A)Brand
B)DBA
C)Differential benefit
D)AIDA model

Question 34

The acronym "PONK" stands for pet owner, no kids and is an example of which of the following?

A)Reverse marketing
B)Atypical veterinary client
C)Segment profile
D)Single sourcing

Question 35

Which of the following components is NOT a part of the veterinary fee income and revenue collection system?

A)Appointment schedule
B)Payroll
C)Collection policies
D)Employee discounts

Question 36

When a client has pet health insurance, who does the privity of contract exist between?

A)The insurance company, veterinarian, and animal owner
B)The veterinarian and the animal owner
C)The insurance company and the veterinarian
D)The insurance company and the animal owner

Question 37

If an employee time card report that during the course of one day that they worked from 8:00 - 12:00, and 3:00 - 7:00, how many hours would they be paid for that day?

A)8
B)10
C)12
D)8 plus 2 hour's overtime

Question 38

For the purpose of IRS audits, what type of tax professional is allowed, in addition to an attorney and a CPA) to represent the veterinarian?

A)Enrolled agent
B)Public accountant
C)Bookkeeper
D)Paralegal

Question 39

If income and expenses are measured when the transactions occur, regardless of the physical flow of cash, then a hospital is operating on what accounting basis?

A)Just in time
B)Accrual
C)Balanced
D)Cash

Question 40

The income statement reports the revenues and expenses for a period of time, based on what concept?

A)Alternating
B)Corresponding
C)Matching
D)Rotating

Question 41

Which of the following is a general rule of debits and credits in the balances of accounts?

A)The normal balance of an account is indicated by the side (debit or credit) that does not receive an increase
B)The sum of increases recorded in an account is usually less than the sum of decreases
C)Transactions are initially entered into a record called a journal
D)The sum of debits is always equal to the sum of credits

Question 42

Evergreen Animal Care Center issued a $5000 60-day note to a supplier, who discounted the note 12%. What are the proceeds from this note?

A)$4,900
B)$4,400
C)$5,000
D)$5,100

Question 43

What type of payroll tax is deducted from an employee's gross wages, but does not require a matching employer contribution?

A)Social security tax
B)Federal income tax
C)Medicare tax
D)Worker's compensation

Question 44

Animal Medical Center in Los Angeles, California has purchased a new Idexx DR radiograph system at a price of $100,000. They traded in an older digital system that had a book value of $25,000. Assuming that the trade in allowance was $30,000 and that they paid $70,000 cash, what is the cost of this new digital system for the purpose of financial reporting?

A)$100,000
B)$95,000
C)$70,000
D)$30,000

Question 45

When considering the activity of veterinary marketing, communicating and delivering value that both clients and potential clients will desire is a major goal. For the purpose of accomplishing this, what does "value" mean?

A)Creating an enticement in the veterinary consumer to try the service
B)The service is worth something; a monetary amount
C)The benefit the customer receives from buying your service
D)Practicing quality medicine

Question 46

Another method of determining quality of service is to use the "critical incidence technique". What type of situation is a factor when using this technique?

A)Clients who leave a practice for whatever reason
B)Satisfied clients
C)Customer complaints
D)Testimonials

Question 47

The biggest serious risk of a lawsuit for invasion of privacy with subsequent personal damages includes all of the following EXCEPT?

A)Disclosing information about examinations and care for patients with hereditary defects
B)Disclosing information about expensive animals offered for sale
C)Disclosing information about valuable breeding stock
D)Disclosing information about vaccinations

Question 48

Complaints regarding behavior that may violate the ethics principles are reviewed by which of the following committees?

A)The National Council for Veterinary Ethics Review
B)American Veterinary Medical Association
C)American Animal Hospital Association
D)State veterinary associations

Question 49

The American Animal Hospital's position on testimonials as a form of advertising requires veterinarians to do which of the following?

A)Fully disclose any financial or other relationship between the endorser and the veterinarian
B)Testimonials or endorsements are considered unethical advertising
C)Endorser must be a client of good standing and have intimate knowledge of the Veterinarian
D)Testimonials must disclose the full contact information of the endorser

Question 50

The framework that all managers perform within is made up of what five management functions?

A)Organizing, leading, functioning, controlling
B)Controlling, leading, technical, analyzing
C)Analyzing, completing, technical, functional
D)Planning, organizing, leading, controlling, achieving

Question 51

Which of the following is an example of technical competency?

A)Completing requisite reports to state and federal agencies
B)Solving employee problems quickly
C)Knowledge of medical terminology used for auditing medical records
D)Organizing employee files and maintains confidentiality

Question 52

The process of establishing a cost effective pay structure within an organization is called what?

A)Elective salary structure
B)Wage and salary charting
C)Pay scale
D)Compensation administration

Question 53

The National Labor Relations Act protects an employee's rights to do which of the following?

A)Take unpaid vacation
B)Take paid or unpaid leave for medical reasons
C)Discuss his/ her wages
D)File a complaint against the employer

Question 54

The veterinary practice manager completes management activities in four distinct areas. These four basic management activities include all of the following EXCEPT for?

A)Personnel and human resource
B)Economics and finance
C)Operations and maintenance
D)Evangelistic and personal

Question 55

Managers that exhibit an analytic style of decision making have which of the following traits?

A)Greater tolerance for ambiguity
B)Making decisions quickly
C)Are very broad in their outlook and creative
D)Rely heavily on meetings for communication

Question 56

A physiological deficiency that makes a certain outcome seem more favorable than others is called which of the following?

A)A disorder
B)A perception
C)A need
D)A preference

Question 57

What type of compensation programs pays employees on the bases of their skills, knowledge and behavior?

A)Pay for performance
B)Technical based
C)Time on the job
D)Competency based

Question 58

A technique that is used to make people more open and expressive during communications is called what?

A)Communication dissemination
B)Open dialogue training
C)Telephone technique training
D)Assertiveness training

Question 59

Assuming that you are a practice manager whose hospital has a published handbook that describes the employee performance appraisal policy, what legal fact would you have to keep in mind?

A)A manager is able to apply performance appraisals as they see fit, regardless of a handbook
B)The employee has legal rights under the Fair Labor and Standards Act that limits performance feedback
C)The courts construe these published policies as a binding contract
D)A third party must be present during the evaluation process, to serve as witness in the event of a disagreement

Question 60

When organizing staff meetings, the leader is responsible for which of the following?

A)Following an agenda and schedule
B)Reviewing main points at the end of the meeting
C)Appointing a note taker and circulating minutes
D)All of the above

Question 61

The Immigration reform and Control Act requires that all employers complete verification on immigration and naturalization. What type of documents, by law, can a manager examine in order to fulfill this obligation?

A)Driver's license, social security card
B)Birth certificate, certificate of naturalization or any valid passport
C)Resident alien card (green card)
D)All of the above

Question 62

Which division of the United States Department of Labor is responsible for enforcing the Fair Labor and Standards Act?

A)Occupational Licensing Division
B)Code Enforcement Division
C)Wage and Hour Division
D)Labor Standard Division

Question 63

What commission was created with the purpose of enforcing the Civil Rights Act?

A)Equal Employment Opportunity Commission (EEO)
B)Anti-Discrimination Commission (ADC)
C)National Association for the Advancement of Colored People Commission (NAACP)
D)Civil Rights Commission (CRC)

Question 64

Under the Americans with Disabilities Act, an employer can NOT do which of the following?

A)Ask about an applicant's ability to perform a job
B)Request examination that is non-medical, in any situation
C)Request a physician examination after a conditional offer of employment has been made
D)Ask about the nature of a disability

Question 65

In order for an employee to be entitled to maternity leave under the Family and Medical Leave Act of 1993 (FMLA), what conditions must they have met in the course of employment?

A)Submitted a signed formal request to be placed in the employee file
B)Worked at least 1250 hours during the twelve month period preceding the leave
C)Be a full time worker and eligible for all company benefits
D)Be entitled to disability compensation under the state in which they work in

Question 66

The employee Polygraph Protection Act of 1988 prohibits which of the following?

A)An employer from asking the employee to take a polygraph test
B)An employee from refusing to submit to a polygraph test if good cause exists
C)An employer from forcing an employee to take a polygraph test
D)An employee from refusing to submit to a polygraph test when they are handling money

Question 67

What leadership theory attempts to explain the distinctive characteristics that account for leadership effectiveness?

A)Effective Leadership Theory
B)Leadership Trait Theory
C)Characteristic Leadership Theory
D)Group Trait Theory

Question 68

A type of employee performance appraisal that is comprised of an employee's strengths, weaknesses, past performances, and suggestions for improvement is known as what?

A)Written essay
B)Behaviorally anchored rating scale (BARS)
C)Intrinsic Feedback
D)Group-order ranking

Question 69

It is unethical to place which of the following at the disposal of any nonprofessional organization, group, or individual to promote or lend credibility to the illegal practice of veterinary medicine?

A)Serums or vaccines
B)Surgical equipment or medical supplies
C)Professional knowledge, credentials, or services
D)Veterinary medications, drugs

Question 70

The manipulation of a drug, other than in accordance with the FDA approved label, to make a different formulation of the drug to meet the needs of a specific patient is called what?

A)Compounding
B)Pharmacopeia
C)Drug mixing
D)Combining

Question 71

With regards to the human-companion animal bond, the American Veterinary Medical Association (AVMA) officially recognizes which of the following?

A)That the human companion animal bond has no significant relevance to veterinary medicine
B)It fulfills only human needs in the form of physiological comfort
C)The existence of the human-animal bond and its importance to client and community health
D)That the human companion animal bond has only existed a short time

Question 72

When considering the mandatory standards of the American Animal Hospital Association (AAHA), relating to patient care, patients are given an examination appropriate to the presenting complaints and clinical situation. This is defined as which of the following?

A)Auscultation of the heart and lungs, and a thorough physical examination prior to any anesthetic procedure or any new presenting complaints
B)A complete history, a thorough examination, serum chemistry assays, and a urinalysis prior to any anesthetic procedure or any new presenting complaints
C)A complete history and a thorough physical exam of all major organ systems, prior to any anesthetic procedure or any new presenting complaints
D)A thorough physical exam of all major organ systems, serum chemistry assays, a urinalysis and a heartworm test, prior to any anesthetic procedure or any new presenting complaints

Question 73

All of the following are a minimum published standard, as established by the American Animal Hospital Association, in regards to animal housing EXCEPT for which one?

A)Patients are walked frequently enough to avoid elimination in their cage.
B)Bedding is provided and is appropriate to the condition of the patient as well as relative to their size and weight.
C)Patients should have adequate food and water available at all times
D)Patients in the practice for medical care are segregated from those requiring other services such as boarding, grooming, or socialization.

Question 74

What is the conceptual purpose of a website for a veterinary hospital?

A)A financial tool
B)A marketing tool
C)An informational tool
D)A technical tool

Question 75

The ability of a leader to influence their followers is based on which of the following?

A)Ethics
B)Reinforcement techniques
C)Integrity
D)Control

Question 76

Which of the following is NOT one of the norms for assessing ethical behavior?

A)Caring
B)Rights
C)Compassion
D)Justice

Question 77

Karen, the practice manager, oversees all aspects of ABC Animal Hospital. Karen is viewed as being a dreamer; she does not understand all aspects of the veterinary business, but always completes her job. Employees tend to be rude to Karen in their dealing with her. Under the Contingency Leadership Theory, what type of leadership style does Karen have?

A)Situational
B)Task oriented
C)Motivational
D)Relationship oriented

Question 78

Under the Model Infection Control Plan for Veterinary Practices, what protective action should be taken during the intake of animals?

A)Avoid bringing aggressive or potentially infectious animals in through the reception area
B)Wear appropriate protective outerwear, and wash hands before and after examination of individual animals or animal groups
C)If an animal is suspected of having a notifiable infectious or a foreign animal disease, consult with the State Veterinarian
D)Wear gloves and facial protection

Question 79

The Veterinary Hospital Manager's Association classifies job descriptions based on duties and responsibilities in the hospital. Although there are many crossovers, what is the primary difference between an office manager and a practice manager?

A)Office managers primarily deal with the front desk, while the scope of practice managers is hospital wide
B)Office managers are responsible for seeing that administrative policies are met and a practice manager is charged with the responsibility of managing the business activities
C)Office managers are supervisors, while practice managers are managers
D)Office managers do not have a degree, while a practice manager does

Question 80

The ancillary services expense account (from the American Animal Hospital Association's chart of accounts) details expenses that occur from which of the following activities?

A)Office visits
B)Surgery
C)Vaccinations
D)Boarding