Deck 5: Communication Terminology and Strategies

Question 1

The communication cycle, the process of re translation of signals into ideas is called

A)encoding.
B)decoding.
C)response.
D)feedback.

Answer 1

decoding.

Question 2

If each line in the inside address is started after leaving a small gap, it is known as

A)block form.
B)correct form.
C)indented form.
D)address form.

Answer 2

indented form.

Question 3

The inside address should be written

A)below the salutation
B)above the heading.
C)above the salutation.
D)above the date.

Answer 3

above the salutation.

Question 4

Reports from the subordinates to the superiors take the form of

A)upward communication.
B)downward communication.
C)face-to-face communication.
D)visual communication.

Question 5

Pictures, slides, films fall under

A)body languages.
B)audio-visual communication.
C)reporting.
D)visual communication.

Question 6

Realizing the potential of the self is part of the

A)communication development.
B)language development.
C)skill development.
D)personality development.

Question 7

Salutation

A)comes above inside address.
B)begins at left hand margin of the letter.
C)comes at the end of the letter.
D)comes in body of the letter.

Question 8

Messieurs

A)a french term meaning gentlemen
B)used in singular.
C)is a title like doctor
D)many.

Question 9

A memo is an example for

A)internal communication.
B)external communication.
C)lateral communication.
D)written communication.

Question 10

Gestures is an example for

A)body language.
B)grammar.
C)speeches.
D)written.

Question 11

Communication over telephone is an example for

A)oral communication
B)audio-visual communication.
C)internal communication.
D)written.

Question 12

The term "communis" derived from ___word.

A)greek.
B)latin.
C)chinese.
D)english.

Question 13

Communication means ___information, feeling and thoughts, with others.

A)to receive.
B)exchange of.
C)conveying.
D)all the above.

Question 14

Grapevine communication is associated with _____communication.

A)formal
B)informal
C)horizontal
D)vertical.

Question 15

Lateral communication is between

A)superior and subordinate.
B)same cadre of personal.
C)subordinate and superior.
D)among all.

Question 16

Audio Visual communication combines

A)auditory only.
B)visual only.
C)both auditory & visual.
D)written.

Question 17

Communication problems otherwise known as

A)enquire.
B)barriers.
C)encoding.
D)decoding.

Question 18

Posters fall under _______communication.

A)oral.
B)visual.
C)written.
D)spoken.

Question 19

Informal communication is otherwise known as ______ communication.

A)grapevine.
B)lateral.
C)visual.
D)horizontal.

Question 20

Horizontal communication flows through _______

A)face-to-face discussion.
B)telephonic talk.
C)periodical meeting.
D)all the above.

Question 21

Face-to-face communication is a ______

A)visual communication.
B)direct conversation.
C)oral communication
D)written.

Question 22

Physical Barriers to communication are ______

A)time and distance.
B)interpretation of words.
C)denotations.
D)connotations.

Question 23

___ is the process of arriving at agreement through consultation.

A)consensus.
B)horizontal.
C)vertical.
D)meaning.

Question 24

Information must be

A)accurate, complete, clear.
B)inaccurate, incomplete.
C)irregular.
D)clear.

Question 25

Effective advice_____

A)is both man-oriented and work oriented.
B)is given in the workers interest.
C)promotes understandings.
D)all the above.