Deck 7: Communication and Related Concepts in an Organization

Question 1

Communication in an organization should ideally flow____

A)from top to bottom.
B)from bottom to top.
C)both ways.
D)horizontally.

Answer 1

both ways.

Question 2

The participants of a board meeting are _____

A)member.
B)directors.
C)member and directors.
D)outsiders

Answer 2

directors.

Question 3

Minutes of resolutions is only resolutions ___

A)recorded.
B)development.
C)decision-making.
D)authenticated.

Answer 3

recorded.

Question 4

An informal report is usually in the form of a _____communication.

A)person to person
B)prescribed form.
C)regular intervals.
D)authoritative.

Question 5

List of items to be discussed and decided in a meeting is called as ____

A)resolution.
B)minutes.
C)invoice.
D)agenda

Question 6

An Agenda prepared in connection with ____

A)meeting.
B)business tours.
C)exhibition.
D)personal notes.

Question 7

_____is a communication which contains the decision of the higher authority of the organization.

A)amendment.
B)resolution.
C)debate.
D)minutes.

Question 8

A report prepared in a prescribed form and presented according to an established procedure is ____report

A)formal.
B)informal.
C)statutory.
D)general.

Question 9

____is done by drawing a list of the items of business to be transacted at the meeting.

A)minutes.
B)resolution.
C)invitation.
D)agenda.

Question 10

The minute books are the ____book of the company.

A)subsidiary.
B)statutory.
C)obligatory.
D)secondary.

Question 11

____and testimonials are important because they express the opinion of others the applicant's suitability for a position.

A)references.
B)qualification.
C)service certificate.
D)letters.

Question 12

Organization Theory is written by _____

A)william scott.
B)newman & summer
C)matthews.
D)james.

Question 13

A circular is a form of ____

A)oral communication.
B)face-to-face communication.
C)group communication.
D)visual communication.

Question 14

Dunning letters are also called ____

A)collection letters.
B)letter of credit.
C)compliant letters.
D)suggestion letters.

Question 15

In................. speakers' choice of words unintentionally communicates something more than what the actual words state.

A)formal communication
B)informal communication
C)meta communication
D)none of these

Question 16

Type of listening in which we learn to discern the difference in sounds.

A)discriminative listening
B)biased listening
C)evaluative listening
D)appreciative listening

Question 17

In ............. , the receiver holds preconceived notions, which shape the way a receiver decodes the sender's message.

A)discriminative listening
B)biased listening
C)evaluative listening
D)appreciative listening

Question 18

.......is also referred to as critical/judgmental listening

A)discriminative listening
B)biased listening
C)evaluative listening
D)appreciative listening

Question 19

--------------- takes place when you listen to only those things that you want to hear or to those that you interested

A)discriminative listening
B)biased listening
C)selective listening
D)appreciative listening

Question 20

In .................. form of communication, a subordinate is permitted to communicate with the boss of his boss.

A)chain
B)circular
C)inverted v
D)wheel

Question 21

............ Involves how we arrange personal space and what we arrange in it

A)kinesics
B)proxemics
C)time language
D)paralanguage

Question 22

..................... is the study of body physical movements.

A)kinesics
B)proxemics
C)time language
D)paralanguage

Question 23

It involves how we say something in different pitch, tone and voice modulation such as slow or fast.

A)kinesics
B)proxemics
C)time language
D)paralanguage

Question 24

................. are our body parts especially arms, legs, hands and head convey meaning.

A)gestures
B)proxemics
C)time language
D)paralanguage