Deck 7: Operations and Quality Management

Question 1

Capacity decisions have a direct influence on performance of production system in respect of ________

A)delivery performance
B)quality control
C)plant size
D)manpower

Answer 1

delivery performance

Question 2

Productivity tends to be more difficult to improve in the service sector because the work is _________________.

A)often difficult to automate .
B)typically labor intensive .
C)frequently individually processed and customised.
D)often an intellectual task performed by professionals.

Answer 2

frequently individually processed and customised.

Question 3

________family is primarily concerned with quality management.

A)iso 9004.
B)iso 14000.
C)iso 9000.
D)iso 14001.

Answer 3

iso 9000.

Question 4

Select the odd one which is not the required document for the ISO certificate?

A)quality policy manual.
B)quality system procedures.
C)records.
D)contract review.

Question 5

_________is carried out to verify whether a quality system is effective and suitable.

A)quality audit.
B)quality assurance audit.
C)quality verification.
D)quality analysis.

Question 6

Performance appraisal is also known as ______.

A)merit rating.
B)quality rating .
C)credit rating.
D)critical rating.

Question 7

Select the odd one which is not the dimension of quality?

A)response.
B)reliability.
C)reputation.
D)reassurance.

Question 8

Supplier rating system is also referred to as a _________used to obtain an over all rating of suppliers performance.

A)score card system.
B)open ended system .
C)credit card system .
D)sub system.

Question 9

The term muda in TQM refers to ______ classes of waste.

A)six.
B)seven.
C)eight .
D)nine.

Question 10

RPN in total quality management denotes _______.

A)risk priority number.
B)return priority number.
C)risk preference number.
D)return preference number.

Question 11

A _____________ is something which is offered to customers to satisfy their needs or wants.

A)process.
B)price.
C)promotion.
D)product.